--- title: 'Customer Deployment Engineer at Credal' canonical: 'https://feeny.ai/job/customer-deployment-engineer-credal-credal-hq-brooklyn-b8pz3n3x4gaj' type: 'job' last_seen: '2026-09-08' --- # Customer Deployment Engineer at Credal - **Company:** Credal - **Location:** Credal Hq Brooklyn, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-11 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/credal/2c84846c-9b17-4e0a-84d4-922431d7eabc ## Job description ## ABOUT US Our mission at Credal is to harness frontier AI for everyone building a better future. We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others. We’ve raised over $10m to date with a ton of runway. You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google. 📍 Credal is in-person in our spacious NYC office https://maps.app.goo.gl/r3CPzTcBnMys3o4T7 with meals provided. What you'll do: - Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks. - Build POCs to unblock deals and accelerate time-to-value - Own design partnerships with end users to shape the product roadmap - Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate - Define and improve the playbooks, processes, and tooling that will let us scale what works - Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points ## About you You might be a great fit if you're a customer-obsessed problem-solver who thrives at the intersection of technology and enterprise trust. Who you are: - Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most- healthcare, government, financial infrastructure - Customer-focused and deeply empathetic- you listen, you care, and you'll be their voice inside Credal - A clear, compelling communicator- able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread - High-ownership- you take things from ambiguous start to clean finish without waiting to be told what to do - Commercial instincts- you understand what makes customers stay, expand, and advocate, and you orient your work around that - Thrives in fast-paced environments- biasing toward action, comfortable with ambiguity, always learning Bonus points: - Experience with agents, MCP, or other LLM tooling - Technically capable- able to read logs, reproduce issues, and build basic solutions - Background in enterprise security, compliance, or access control - Prior solutions engineering, FDE, or customer success experience at an infra or developer tools company ## Benefits and work environment - Opportunity to take ownership and accountability of major mission, business and technical outcomes from day one. Exercise your full capacity to create positive change in the world, rather than waiting for permission to advance to slightly less boring tickets or tasks. - High quality health coverage, including great mental health benefits, for you and your immediate family. This includes comprehensive and HSA options. - Industry-leading vision, dental, life, disability coverage. - Regular team activities & offsite events (last year we went to Turks and Caicos for a hackathon week!) - Unlimited PTO - and unlike some other companies, we're serious about you taking the time you need to recharge and be the best you can be! We also offer a guaranteed two weeks off during the last two weeks of December when the entire company goes on vacation! - A generous housing subsidy for those who choose to live close to the office. Interview process - Intro conversation with our leadership team (CEO, COO, CTO depending on the role). - Virtual screen. - Onsite to meet our team and CEO. - References (we check references on everyone at Credal to make sure all your future coworkers are world class and great to be around). More about us We’ve built the industry’s highest ceiling and most secure Action & Agent building platform for sticky, custom AI workflows. Use cases span countless domains, including: KYC, anti-money laundering, healthcare regulation, climate standards setting, cybersecurity, sales, people, IT, and customer support. - Cultural principles https://coda.io/d/Credal-Cultural-Principles_djEPpzgF4I7/Credal-Cultural-Principles_suuWoMpd - Team https://www.credal.ai/team of 13 with 9 engineers. - 7-figure ARR. - >100% NRR. - Product docs https://docs.credal.ai/getting-started/, case studies https://www.credal.ai/case-studies/, blog https://www.credal.ai/blog, podcast https://www.credal.ai/podcasts ## About Credal ## Company Overview - **One-liner**: Credal provides the control plane for enterprise AI agents, enabling secure, governed deployment of multi-agent workflows and MCP servers across company data and systems. - **Entity Type**: Private (Series A) - **Headquarters**: Brooklyn, New York, United States - **Founded**: 2022 - **Founders**: Ravin Thambapillai (CEO), Jack Fischer (CTO) ## Core Business - Primary industry/industries: Enterprise AI infrastructure, AI governance and security - Target customers: B2B, Enterprise (e.g., MongoDB, Wise, Checkr, Lattice, Comcast, U.S. federal government/HHS, IFRS) - Mission or purpose statement: "Build, govern, and deploy enterprise AI agents and MCP servers. Powered by your data, subject to enterprise controls." [credal.ai](https://credal.ai/) ## Products & Services - **Credal Control Plane**: SaaS platform for building, governing, and deploying enterprise AI agents. Includes: - **Agent Builder**: Create autonomous agents that reason across data and take actions in 50+ systems (Salesforce, Jira, Slack, Google Drive, SharePoint, etc.). - **Governance & Compliance**: Role-based access controls, human-in-the-loop approval gates, org-wide policies, audit logging, risk monitoring. - **Permission Sync**: Inherits permissions from connected systems (Google Drive, Slack, Confluence, SharePoint, Salesforce) to ensure agents only access data the user can see. - **MCP Server Registry**: Unified registry for agents, tools, and MCP servers with governance applied automatically. - **Deployment Options**: Deploy agents to chat interfaces (Claude, ChatGPT, Cursor), Slack, API, or any MCP-compatible surface. - **Multi-Agent Orchestration**: Support for complex workflows where specialized agents collaborate, with agent-to-agent access controls. ## Market Standing - **Valuation**: Not disclosed - **Key Metrics**: - Total Funding: **$10.4M** across 5 rounds (Seed led by Spark Capital in Oct 2023; Series A of $5M in Dec 2024; Y Combinator pre-seed) [linkedin.com](https://www.linkedin.com/company/credal-ai) - Annual Revenue: Not publicly available (reported as $200K by one source, likely outdated) - **Notable Investors/Partners**: Y Combinator (W23), Spark Capital, Comcast NBCUniversal LIFT Labs; customers include MongoDB, Wise, Checkr, Lattice, Comcast, U.S. HHS, IFRS. - **Growth Signals**: - Headcount: 18 employees as of mid-2025, +63.6% YoY [linkedin.com](https://www.linkedin.com/company/credal-ai) - LinkedIn followers: 4,130 (+45.7% YoY) - 24 agents deployed, 5,620 Salesforce records synced, 8,291 documents from SharePoint, 100% of runs audited - Featured in multiple enterprise deployments ## Competitive Advantages - **Security-first governance**: SOC 2 Type 2, GDPR, CCPA compliant; supports on-premise deployment; real-time permission sync from enterprise systems prevents data leakage. - **Multi-agent orchestration with enterprise controls**: Unlike single-agent platforms, Credal allows specialized agents to call each other while enforcing RBAC, audit logs, and human-in-the-loop at every step. - **Tool-level & org-wide controls**: Pre-built actions for 50+ integrations; admin dashboard for policies applied across all agents and teams. - **User & agent-level access management**: Auto-mirrors existing permissions; controls who can build, deploy, and use agents. - **Risk monitoring**: Proactive flagging, real-time alerts, and automated risk detection on every agent action. ## Strategic Focus - Scaling enterprise adoption across regulated industries (finance, healthcare, government). - Expanding the MCP server ecosystem and third-party tool integrations. - Enhancing multi-agent collaboration capabilities and production-level reliability. - Building out go-to-market and deployment teams to serve more enterprise customers. ## Why Work Here - **Engineering-heavy culture**: 67% of employees in technical roles (12 of 18), including founding engineers from Palantir, Google, and GoCardless [credal.ai](https://www.credal.ai/team) - **High-impact, early-stage**: Series A startup with strong YC backing, growing quickly (+63% headcount YoY) and already in production at well-known enterprises. - **Location**: Headquarters in Brooklyn, NY. Remote/hybrid policy not explicitly stated but team is distributed (US, Australia). - **Notable perks**: Competitive salaries for founding roles ($190K–$250K for engineers) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/credal); opportunity to shape the platform from the ground up. - **Mission-driven**: Building the control plane for secure, governable AI adoption in the enterprise – a critical and fast-growing space. - **Talent background**: Team hails from Palantir, Google, Lyra, Cruise, and other top tech firms. ## Sources 1. [credal.ai](https://credal.ai/) 2. [Y Combinator - Credal.ai](https://www.ycombinator.com/companies/credal-ai) 3. [LinkedIn - Credal.ai](https://www.linkedin.com/company/credal-ai) 4. [Credal.ai Team Page](https://www.credal.ai/team) 5. [Credal.ai Careers Page](https://jobs.ashbyhq.com/credal) ## Other roles at Credal - [Business Development Representative](https://feeny.ai/job/business-development-representative-credal-credal-hq-brooklyn-sncg899sfdyh) — Credal Hq Brooklyn, NY - [Forward Deployed Software Engineer](https://feeny.ai/job/forward-deployed-software-engineer-credal-credal-hq-brooklyn-ggcea087fd05) — Credal Hq Brooklyn, NY - [Founding Design Engineer](https://feeny.ai/job/founding-design-engineer-credal-credal-hq-brooklyn-3pa83v8j3fya) — Credal Hq Brooklyn, NY - [Founding GTM Deployment Strategist](https://feeny.ai/job/founding-gtm-deployment-strategist-credal-credal-hq-brooklyn-h0jfetkja5e7) — Credal Hq Brooklyn, NY