---
title: 'Customer Director at Faculty'
canonical: 'https://feeny.ai/job/customer-director-faculty-london-e5mry9560cnb'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Director at Faculty

- **Company:** [Faculty](https://feeny.ai/companies/faculty)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-02-11
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/faculty/35ca8dda-42c2-411b-964d-2df427961a5d/application

> The Customer Director acts as a strategic partner to Life Sciences clients, driving revenue growth and managing complex commercial negotiations. This role involves leading a team of specialists, overseeing the delivery of AI-powered solutions, and building relationships with C-suite stakeholders to position Faculty...

## Job description

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact [here](https://faculty.ai/impact).

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

## About the team

Bringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies. We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.

## About the role

As a Customer Director, you’ll play an influential role in growing our most impactful accounts.

You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation.

## #LI-PRIO

## What you'll be doing

- Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector
- Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives
- Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting
- Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention
- Managing and mentoring cross-functional commercial teams
- Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation
- Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems

Who we're looking for

- You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred
- You have experience leading large-scale AI/digital transformation projects
- You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes
- You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions
- You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.
- You bring experience in team mentorship and coaching
- You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact

Our interview process

- Talent Team Screen: 40 mins
- Introduction Interview: 60 mins
- Commercial Interview: 60 mins
- Leadership and Principles interview: 60 mins
- Meet the MD, Commercial: 30 mins

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.

## About Faculty

## Company Overview
- **One-liner**: Faculty is a British AI company that builds and deploys safe, human-led AI systems to help organizations across government and industry make better decisions and improve performance.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: London, United Kingdom
- **Founded**: 2014
- **Founders**: Dr. Marc Warner (CEO), Dr. Angie Ma, and Andrew Brookes (CTO)

## Core Business
- **Primary industry/industries**: Artificial Intelligence, Machine Learning, Data Science, AI Safety
- **Target customers**: B2B, Enterprise, Government (including UK Ministry of Defence, NHS, and leading global brands)
- **Mission or purpose statement**: "Putting AI to work for the world" — making AI useful by helping clients access cutting-edge AI to improve business performance.

## Products & Services
- **Frontier (AI Operating System)**: Faculty’s proprietary AI platform that serves as the backbone for building, deploying, and managing AI solutions at scale. It enables clients to operationalize AI across their organizations.
- **AI Consulting & Solutions**: Custom AI projects for clients, spanning decision intelligence, predictive analytics, and process automation. Notable work includes the NHS Covid Early Warning System and mission-critical projects for the UK Ministry of Defence.
- **Fellowship Programme**: A prestigious, highly selective program that retrains academics (PhD-level) into commercial data scientists. It has over 425 alumni and is considered one of the best in Europe.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Revenue has grown by more than 20x under the tenure of Chief Commercial Officer John Gibson. Specific revenue figures are not publicly available.
- **Notable Investors/Partners**: Not publicly disclosed in detail, but the company has worked with hundreds of organizations globally, including the UK Government, NHS, and major brands. The CCO, John Gibson, is a member of the Innovate UK Council.
- **Growth Signals**: 
  - 663 total employees (as per Built In profile)
  - Revenue growth of 20x+ under current commercial leadership
  - Over 425 alumni from its Fellowship programme
  - Active hiring across multiple senior roles (ML Engineer, Research Scientist, Full Stack Engineer, Data Scientist)
  - Strong government and defense sector relationships

## Competitive Advantages
- **Deep Government & Defense Ties**: Proven track record with the UK Ministry of Defence and NHS, creating a high barrier to entry for competitors.
- **AI Safety Focus**: Explicit commitment to safe, human-led AI — a key differentiator as AI regulation and ethics become paramount.
- **Proprietary Platform (Frontier)**: A mature, in-house AI operating system that provides a technical moat and enables rapid deployment.
- **Elite Talent Pipeline**: The Fellowship programme creates a unique, high-quality talent pool of PhD-level data scientists.
- **Decade of Focus**: The company has been exclusively focused on AI since 2014, avoiding hype cycles and building deep expertise.

## Strategic Focus
- **Scaling AI Impact**: Moving from bespoke consulting to platform-driven solutions via Frontier.
- **AI Safety Leadership**: Investing heavily in AI safety research and roles (e.g., Principal Research Scientist - AI Safety).
- **Government & Enterprise Expansion**: Deepening relationships with public sector clients while expanding into new commercial verticals.
- **Talent Development**: Continuing to grow the Fellowship programme and invest in internal training and development.

## Why Work Here
- **Mission-Driven Work**: Employees work on "the world’s most important problems" — from pandemic response to national security.
- **Autonomy & Trust**: The company emphasizes operating with "an unusual amount of trust and autonomy."
- **Culture of Depth & Kindness**: Values include "Be Humble & Kind," "Seek Truth," and "Maximise Impact." The culture is described as intellectually rigorous but collaborative.
- **Hybrid Work Model**: Based in London with a hybrid working policy. Some roles are listed as remote (UK-based).
- **Strong Benefits Package**: Includes equity, performance bonuses, generous parental leave, health/dental/vision insurance, free snacks and drinks, employee discounts, and job training/conferences.
- **Diversity & Inclusion**: Offers diversity-based Employee Resource Groups and publishes a Gender Pay Gap report.
- **Elite Peer Group**: Described as a place where you work with "conspicuously smart and kind" people — a "professional challenge of a lifetime."

## Sources
1. [faculty.ai](https://faculty.ai/company)
2. [faculty.ai](https://faculty.ai/current-vacancies)
3. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/faculty)
4. [builtin.com](https://builtin.com/company/faculty-0)

## Other roles at Faculty

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- [Machine Learning Engineer](https://feeny.ai/job/machine-learning-engineer-faculty-london-79d036wwxsx4) — London, United Kingdom
- [Delivery Manager (Safety)](https://feeny.ai/job/delivery-manager-safety-faculty-london-5j0k9ctbwe6d) — London, United Kingdom
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