---
title: 'Customer Education & Enablement Specialist - Canada (Part-time) at Jobscan'
canonical: 'https://feeny.ai/job/customer-education-enablement-specialist-canada-part-time-jobscan-canada-wa3pxzty8aes'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Education & Enablement Specialist - Canada (Part-time) at Jobscan

- **Company:** Jobscan
- **Location:** Canada
- **Compensation:** $30–$35/hr
- **Employment:** part-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/jobscan-2/e4de9f00-bd4e-474c-a1e0-74545f27a7d8

## Job description

At Jobscan, we’re passionate about empowering job seekers to land more interviews with AI. We have helped millions of job seekers get more interviews in 100+ countries. Jobscan’s platform benefits job seekers, employers, universities, and communities. We're a fast-growing startup 🚀. Since its founding in 2014, Jobscan has thrived for 11 years as a 100% self-funded company, achieving consistent profitability and rapid growth without VC investment. Recently, we’ve transformed into an AI-first company, leveraging cutting-edge tools to enhance operations and our product. This independence allows us to stay laser-focused on our customers, delivering impactful solutions for job seekers. Join us if you wish to be a part of a company that makes a real difference in people’s lives ❤️!

Summary Jobscan is building a premium B2B business serving outcome-driven institutions that care deeply about employment results. This is not a script-following, high-volume support role. As a Customer Enablement Specialist, you own the critical bridge between a signed contract and a thriving, fully engaged customer. You will lead onboarding, deliver live training, and curate educational resources across our university, outplacement, and enterprise partners. This role is ideal for a proactive communicator and educator who excels at driving product adoption, simplifying complex concepts, and guiding partners toward long-term success.

What you'll be doing:

- Customer Onboarding — lead standard onboarding and implementation sessions; deliver live virtual faculty, student, and coach training; run recurring office hours; confirm implementation is complete before handing accounts to the CSM.
- Education & Content — own and maintain all customer-facing educational resources (Resume Builder, AI Optimizer, and LinkedIn guides; faculty guides and student assignments; Knowledge Base, video library, FAQs); keep content current as the product evolves.
- Adoption Programs — build and run Train-the-Trainer certifications, semester launch kits, email sequences, and adoption campaigns that drive Time to First Value.
- Customer Marketing Coordination — coordinate timing and launch of onboarding-phase campaigns and supply CS briefs to Marketing, which produces the assets (graphics, flyers, campaign production sit with the Marketing team).
- Customer Operations — own onboarding-phase HubSpot updates, meeting summaries, Fireflies AI note management, training schedules, follow-up emails, and resource distribution. (CSMs continue logging their own relationship and renewal calls.)
- Data & Reporting — track webinar attendance, adoption metrics, and resource utilization, and report training effectiveness to the CS team. (Dashboard design and build are owned by CS leadership.)
- AI Workflows — implement and maintain AI-assisted workflows defined by CS leadership: day-to-day operation, monitoring, minor tweaks, and escalating anything that needs redesign. (Automation strategy, prioritization, and build are owned by the Director.)

What will help you succeed here:

- 1–3 years in customer education, training, instructional design, or customer operations.
- Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals).
- Strong written communicator — can independently produce guides, newsletters, and documentation.
- Working knowledge of CRM tools; highly organized with strong follow-through — closes loops.
- Curious about AI tools and quick to adopt new technology.
- Based in Canada with work authorization; available on Pacific/Mountain/Eastern time zones.

We’d love it if you also brought:

- HubSpot experience specifically (admin or power user).
- Experience in higher education, career services, or workforce development.
- Hands-on use of AI assistants (Claude, Fireflies, or similar) in a work setting.
- Webinar/LMS platform experience; basic video production or editing.
- Train-the-Trainer or certification program experience.

## About Jobscan

## Company Overview
- **One-liner**: Jobscan provides AI-powered tools to help job seekers optimize their resumes, cover letters, and LinkedIn profiles to improve their chances of passing Applicant Tracking Systems (ATS) and landing more interviews.
- **Entity Type**: Private (user-funded and profitable)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2014
- **Founders**: James Hu

## Core Business
- **Primary industry/industries**: Technology, Information and Internet; Job Search Technology; HR Tech
- **Target customers**: B2C (individual job seekers across all levels and industries) and B2B (indirectly through partnership with job boards and career services)
- **Mission or purpose statement**: "[Our] vision is to help jobseekers land more interviews and job offers than ever before." [builtin.com](https://builtin.com/company/jobscan)

## Products & Services
- **ATS Resume Checker**: A core SaaS tool that scans a user's resume against a specific job description, providing a "match rate" based on keywords, hard skills, and formatting compatibility with top ATS platforms like iCIMS, Lever, Greenhouse, and Taleo. [jobscan.co](https://www.jobscan.co/)
- **AI Resume Optimizer**: An AI-powered tool that provides real-time, personalized suggestions to tailor a resume for a specific job, helping users improve their match score. [jobscan.co](https://www.jobscan.co/)
- **ATS-Friendly Resume Builder**: A free resume builder designed to create resumes that are easily parsed by ATS software, avoiding common formatting errors that cause rejection. [jobscan.co](https://www.jobscan.co/)
- **LinkedIn Profile Optimization**: A tool that analyzes a user's LinkedIn profile against a job description to optimize keywords and improve recruiter visibility. [jobscan.co](https://www.jobscan.co/)
- **Job Tracker**: A tool to help users manage and organize their job applications in one place. [jobscan.co](https://www.jobscan.co/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue of **$15.3M** (latest available data). [linkedin.com](https://www.linkedin.com/company/jobscan-co)
- **Notable Investors/Partners**: Not publicly disclosed. The company describes itself as "user-funded" and profitable, suggesting a bootstrapped or minimally diluted capital structure. [linkedin.com](https://www.linkedin.com/company/jobscan-co)
- **Growth Signals**: The company reports that its tools can increase a user's interview chances by up to 50% and cut job search time in half. It has a global user base and is actively hiring for multiple senior marketing and product roles (9 open positions as of the latest data). [jobscan.co](https://www.jobscan.co/), [linkedin.com](https://www.linkedin.com/company/jobscan-co)

## Competitive Advantages
- **Proprietary ATS Knowledge**: Jobscan has reverse-engineered the algorithms of the top Applicant Tracking Systems, giving it a deep, technical understanding of how resumes are filtered. This is a significant moat, as 99% of Fortune 500 companies use an ATS. [jobscan.co](https://www.jobscan.co/)
- **AI-First Product**: The company uses proprietary AI and machine learning to provide real-time, actionable resume feedback, differentiating it from simple keyword checkers. [jobscan.co](https://www.jobscan.co/)
- **User-Funded & Profitable**: Unlike many startups, Jobscan is profitable and user-funded, suggesting a sustainable business model and financial stability without pressure from external investors. [linkedin.com](https://www.linkedin.com/company/jobscan-co)
- **Comprehensive Suite**: Offers an all-in-one solution for job seekers, covering resume building, optimization, LinkedIn improvement, and application tracking, which increases user stickiness.

## Strategic Focus
- **Product Expansion**: The company is actively building the "next generation of job search tools" to make the entire job search process easier. [linkedin.com](https://www.linkedin.com/company/jobscan-co)
- **Global Growth**: Jobscan is hiring for multiple "Senior Performance Marketing Manager" roles focused on specific regions (Latin America, Taiwan, Australia, SEA), indicating a strong push into international markets. [jobs.lever.co](https://jobs.lever.co/jobscan-2)
- **Senior Talent Acquisition**: The current open positions are almost exclusively "Senior" level roles (Senior Product Manager, Senior Performance Marketing Manager, Senior Product Designer), suggesting a focus on bringing in experienced leadership to scale the business. [jobs.lever.co](https://jobs.lever.co/jobscan-2)

## Why Work Here
- **Culture & Mission**: The company's mission is highly motivating for anyone who has experienced the frustrations of a modern job search. Employees can directly see the impact of their work on helping "hundreds of thousands worldwide." [builtin.com](https://builtin.com/company/jobscan)
- **Remote-First**: The company switched to being 100% remote as of 2021, offering flexibility and the ability to work from anywhere. [builtin.com](https://builtin.com/company/jobscan)
- **Compensation & Benefits**: Offers competitive compensation, performance bonuses, and company equity. Benefits include dental and health insurance, family medical leave, commuter benefits, and a pet-friendly office (for those who choose to go in). [builtin.com](https://builtin.com/company/jobscan)
- **Growth & Development**: The company provides job training, conferences, and customized development tracks for employees. [builtin.com](https://builtin.com/company/jobscan)
- **Financial Stability**: As a profitable, user-funded company, Jobscan offers a degree of job security and stability that is less common in venture-backed startups. [linkedin.com](https://www.linkedin.com/company/jobscan-co)
- **Employee Sentiment**: Employer rating of 3.3/5.0 on LinkedIn (based on 43 reviews), with the highest scores for Work-Life Balance (3.9) and Compensation (3.5). [linkedin.com](https://www.linkedin.com/company/jobscan-co)

## Sources
1. [Jobscan Official Website](https://www.jobscan.co/)
2. [Jobscan LinkedIn Profile](https://www.linkedin.com/company/jobscan-co)
3. [Jobscan Careers Page (Lever)](https://jobs.lever.co/jobscan-2)
4. [Built In Seattle - Jobscan Profile](https://builtin.com/company/jobscan)
5. [CB Insights - Jobscan Profile](https://www.cbinsights.com/company/jobscanco)

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