---
title: 'Customer Education Lead at CoLab Software'
canonical: 'https://feeny.ai/job/customer-education-lead-colab-software-canada-and-4t671xby1r0s'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Education Lead at CoLab Software

- **Company:** CoLab Software
- **Location:** Canada and, United States
- **Work type:** remote
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/colabsoftware/jobs/5267101008

## Job description

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first https://www.colabsoftware.com/#:~:text=With%20a%20Design%20Engagement%20System%2C%20your%20engineering%20collaboration%20stays%20organized - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

We’re building a world-class customer education program to help every customer adopt faster, achieve measurable outcomes, and renew with confidence. This is a foundational role of that function.

The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality enablement across our customer base. You'll partner closely with Product (who owns in-product experience), Customer Success (who understand customer pain points and workflows), our Implementation Specialist (who delivers hands-on onboarding and sees firsthand where customers struggle), and Marketing (who own brand voice and external content) to build an education infrastructure that supports the entirety of our customer base from first login to advanced use cases.

You'll also be standing up CoLab Academy, designing the certifications, learning paths, and resources that make our customers confident, self-sufficient users from day one.

## What You'll Do

Understand your learners

- Map CoLab's distinct customer audiences and identify what each group needs to learn, when, and how
- Use product usage data, support ticket trends, and CSM feedback to pinpoint where customers get stuck and where education can have the highest impact
- Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities

Design & Build Scalable Learning Experiences

- Create customer-facing onboarding and enablement materials (videos, guides, templates, self-paced modules)
- Design interactive learning paths for end-users
- Translate complex product workflows into clear, actionable resources
- Build assessments to check comprehension and certification exams to validate mastery of knowledge and skills
- Develop CoLab Academy curriculum (certifications, learning paths, use case guides)

Stand up the education infrastructure

- Evaluate, select, and implement a learning management system (LMS) or content hub that supports self-serve learning, progress tracking, and completion reporting
- Define repeatable content creation, review, and maintenance processes — including version control and a release-aligned update cadence so materials stay current as the product ships new features
- Build feedback loops between learners, CSMs, and Product so content improves continuously
- Identify opportunities to complement formal education with peer learning: how other companies use CoLab for design review, what configurations work for different industries, workflows for various teams
- Lay the groundwork for customer community and knowledge-sharing programs as the education function matures
- Partner with the Implementation Specialist to define what gets delivered 1:1 in live implementations vs. what gets built as self-serve education and evolve that over time as the content library matures

Accelerate Time-to-Value

- Partner with CSMs, Product, and the Implementation Specialist to identify high-friction onboarding points and address them through education
- Measure the impact of content on customer health, user activation, feature adoption, and renewal outcomes and Iterate based on data

Enable Customer Success & Go-to-Market Teams

- Equip CSMs and CSEs with ready-to-use materials to drive consistent messaging and reduce 1:1 training time
- Create internal enablement content on new features and use cases (if we're teaching customers, we should enable our teams too)
- Partner with Product Marketing on key feature launches, ensuring education content is ready at release

## What We're Looking For

Must have:

- 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
- Experience creating customer-facing content that drives measurable adoption
- Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
- Strong project management and collaboration skills across Customer Success, Product, and Marketing
- Excellent writing, organization, and presentation skills

Nice to Have:

- Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
- Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)
- Proven ability to design for scale, blending asynchronous and live learning formats
- Background in customer marketing, enablement, or customer community

You’ll Thrive at CoLab If You

- Are energized by building systems from scratch and bringing clarity to ambiguity
- Are passionate about helping people learn, adopt, and succeed
- See education as a strategic lever for customer and business outcomes
- Love partnering cross-functionally and connecting dots between Product, Success, and Marketing
- Are motivated by measurable impact: you care about activation, usage, and renewal metrics

## About CoLab Software

## Core Business
- **Primary industry**: Engineering design collaboration software (CAD/PLM)
- **Target customers**: B2B, enterprise – mechanical engineering teams at hardware manufacturers (e.g., automotive, industrial equipment, medical devices)
- **Mission statement**: “To help engineering teams deliver life-changing products to the world years sooner.”

## Products & Services
- **[CoLab Platform (Design Engagement System)]**: A cloud-based workspace for virtual design reviews, where engineers can annotate 2D/3D models in real time, track feedback, and automatically capture knowledge.
- **[AutoReview (AI Peer Checker)]**: An AI agent that marks up drawings and 3D models against company design standards, lessons learned, and industry best practices before human review.
- **[AI Lessons Learned Agent]**: An AI that surfaces relevant past design decisions and similar designs during reviews, automating the traditional lessons-learned process.
- **Integrations**: Connects with major PLM systems (Windchill, Teamcenter, 3DXPERIENCE) and accepts 30+ CAD file types for browser-based review.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Annual Revenue ~$22.5M (2025); Total Funding $115.6M (as of Series C, Nov 2025)
- **Notable Investors/Partners**: Insight Partners (lead Series B), Intrepid Growth Partners (lead Series C), Y Combinator (Pre-Seed). Customers include Ford, GE Appliances, Johnson Controls, Lockheed Martin, Komatsu.
- **Growth Signals**: 64 new employees added in last 12 months (+67% growth); named to Deloitte Canada’s Fast 50 in October 2025; operates in 7 countries; 30,650 LinkedIn followers (+47% YoY).

## Competitive Advantages
- **AI trained on proprietary company knowledge**: AutoReview and the Lessons Learned agent use an organization’s own design standards and past review data, making the AI highly specific to each customer’s engineering practices.
- **Knowledge capture as a byproduct**: Feedback from reviews is automatically structured into a searchable database, eliminating extra documentation steps.
- **Browser-based CAD review**: No special software or training needed for stakeholders to explore 3D models and add feedback.
- **Strong PLM/CAD integrations**: Deep connections with industry-standard tools reduce friction for enterprise adoption.

## Strategic Focus
- **Deploying AI agents** that assist engineers across the entire design lifecycle, from concept to validation.
- **Scaling the platform** to more complex engineering programs and expanding the customer base among Fortune 500 manufacturers.
- **Building out the “EngineeringOS” vision** – connecting people, data, and AI in one collaborative workspace.

## Why Work Here
- **Culture**: Emphasizes kindness, respect, grit, ownership mentality, and continuous improvement. Values are clearly defined and used in hiring.
- **Remote-friendly**: “Remote Friendly” policy listed on the careers page; team spans Canada, USA, and Europe.
- **Benefits**: Health & dental coverage, RRSP/401K matching, unlimited PTO (vacation, personal, sick, bereavement), stock options, frequent team building.
- **Engineering DNA**: Co-founded by mechanical engineers who experienced the problem firsthand; the team includes alumni from Rivian, Tesla, Northrop Grumman, and Komatsu.
- **Growth stage**: High-growth scaleup (181 employees, +61% YoY) with active hiring across engineering, sales, product, and marketing roles.

## Sources
1. [colabsoftware.com](https://www.colabsoftware.com/)
2. [colabsoftware.com/about-us](https://www.colabsoftware.com/about-us)
3. [colabsoftware.com/careers](https://www.colabsoftware.com/careers)
4. [linkedin.com/company/colabsoftware](https://ca.linkedin.com/company/colabsoftware)
5. [ycombinator.com/companies/colab](https://www.ycombinator.com/companies/colab)

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