---
title: 'Customer Education Lead at Proton.ai'
canonical: 'https://feeny.ai/job/customer-education-lead-proton-ai-cambridge-x90z5s9by18k'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Education Lead at Proton.ai

- **Company:** Proton.ai
- **Location:** Cambridge, MA
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/protonai/jobs/6141984004

## Job description

The role:

As Customer Education Lead, you will own how Proton's products land - with our customers and with our own teams. AI has fundamentally changed our shipping velocity: we're releasing more products and features than at any point in company history, and that pace is only accelerating. What hasn't scaled yet is the bridge between what we ship and what customers actually adopt. This role is that bridge.

You'll sit at the intersection of Product and Customer Success. When a new product or feature ships, you own the education layer: internal enablement so CS, Support, and Sales can speak to it confidently, and customer-facing programs that drive activation. You'll also own how we bring customers into alpha and beta programs - recruiting the right accounts, activating them, and turning early usage into feedback loops that make the product better before GA.

This is not a purely digital motion. For our most strategic launches and accounts, education is white glove: hands-on working sessions, tailored rollout plans, and direct time with customer teams. You'll know when a launch calls for a webinar and a help doc, and when it calls for sitting down with a customer's sales team and walking them through it yourself.

This is a product-profile role. We're looking for someone who thinks like a product manager - who starts from what the product does and why it matters, and builds education programs backward from adoption outcomes, not content volume.

We're hiring someone in the Greater Boston area open to a hybrid schedule (3 days in-office/week, Harvard Square).

What you'll do:

- Own the education workstream for every product and feature launch, from alpha through GA
- Build an awareness engine that keeps pace with our AI-accelerated shipping velocity - customers should always know what's new, why it matters, and how to use it
- Train CS, Support, and Sales on new products and features before they reach customers, and build a repeatable internal readiness motion
- Own customer activation through alpha and beta launches: recruit participants, onboard them, drive real usage, and design feedback loops with Product that generate actionable signal
- Deliver white-glove education for strategic launches and accounts: hands-on working sessions, tailored rollout plans, and direct enablement of customer teams
- Build and maintain the scaled education foundation: onboarding content, product academies, webinars, and self-serve resources
- Segment deliberately - decide which launches and accounts warrant high-touch treatment and which are served through scaled programs, and design both to a high standard
- Measure education impact through adoption, time-to-value, and support deflection - and iterate based on the data
- Partner with CSMs to embed education into the customer journey rather than bolting it on

You'll be a great fit for this role if you are:

- Product-Minded - You have a product profile - you may have been a PM, product marketer, or product-adjacent educator. You understand how software gets built and shipped, and you can go deep on functionality quickly
- A Clear Communicator - You can take something technical and make it land - in a doc, a training, a webinar, or a two-line Slack post
- A Builder - There's no playbook here yet. You're excited to create the education function from scratch and make it a launch-critical motion
- Comfortable in the Room - You're as strong live with customers as you are behind a keyboard. Running a working session with a distributor's sales team energizes you - this isn't a role for someone who only wants to produce content
- A Cross-Functional Operator - You're comfortable being the connective tissue between Product and Customer Success, and you know how to drive work through teams you don't manage
- Data-Driven - You measure education by adoption and activation outcomes, not content produced
- Customer-Obsessed - You genuinely enjoy getting customers hands-on with new products and turning early adopters into champions

Required experience:

- 3+ years in product management, product marketing, customer education, or a product-adjacent customer-facing role in SaaS
- Experience supporting or leading product launches, with exposure to both internal enablement and customer-facing activation
- Demonstrated ability to create education content across formats (live sessions, docs, video, webinars), including with AI tools
- Excellent communication and facilitation skills - you can adapt your message clearly and confidently based on your audience
- Experience in or enthusiasm for working in a fast-paced, evolving environment such as an early-stage startup
- Comfort using data to guide decisions; experience with tools like Mixpanel, Looker, or similar analytics tools is a plus

Benefits:

- 160k salary + 15k bonus and meaningful equity
- Company-sponsored 401(k) program
- Health, dental, and vision insurance
- Unlimited PTO (and we mean it—we want you to take time off)
- Professional development (get that book, take that course, attend that conference)
- Encouragement to explore and adopt new AI tools that make your work faster and smarter
- Incredible training and career growth opportunities
- A friendly, inclusive, human-first team culture with a strong mix of hustle, productivity, and fun

## About Proton.ai

## Company Overview
- **One-liner**: Proton.ai provides an AI-powered industry cloud platform for distributors, unifying CRM, PIM, eCommerce AI, and order/quote entry to streamline sales, inventory, and pricing operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: Cambridge, Massachusetts, United States
- **Founded**: 2018
- **Founders**: Benj Cohen

## Core Business
- **Primary industry**: Distribution technology / Supply chain software
- **Target customers**: Distributors (B2B) across verticals (e.g., industrial, dental, electrical); small to large operations
- **Mission or purpose statement**: “Build the industry cloud for distributors — one data layer, one AI brain, every workflow connected.” (Source: [proton.ai/about](https://www.proton.ai/about))

## Products & Services
- **CRM**: Identifies spending gaps, at-risk accounts, and cross-sell opportunities using AI to help reps prioritize.
- **PIM (Product Information Management)**: Auto-enriches catalog records (specs, attributes) at scale, fixing missing data in minutes.
- **eCommerce AI**: Increases average order value by surfacing complementary products, substitute SKUs, and reorder suggestions based on full transaction history.
- **Order & Quote Entry Automation**: Reads emails, PDFs, and spreadsheets to automatically match SKUs, pull pricing/inventory, and draft quotes/orders.
- **Inventory AI**: Forecasts demand and optimizes stock levels using purchasing patterns, sales velocity, and seasonality.
- **Pricing AI**: Recommends optimal prices per customer and SKU based on margins, transaction history, and competitive signals (waitlist).
- **Platform type**: SaaS with AI-native features

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding $20M (Series A, raised 4 years ago as of 2026) – Source: [cbinsights.com](https://www.cbinsights.com/company/protonai)
- **Notable Investors/Partners**: Battery Ventures, Felicis, Abstract, MSC Industrial Direct, Mike Emerson, and 14+ others (Source: [cbinsights.com](https://www.cbinsights.com/company/protonai))
- **Growth Signals**: 
  - Expanding product suite (Inventory AI, Pricing AI in waitlist)
  - Multiple open engineering and go-to-market roles (Senior Recruiter, VP of Finance, Fullstack Engineer, etc.) – Source: [greenhouse.io](http://job-boards.greenhouse.io/protonai)
  - SOC 2 Type II compliant – enterprise-ready security

## Competitive Advantages
- **Purpose-built for distribution**: Platform spans CRM, PIM, eCommerce, order entry, inventory, and pricing – all tailored to distributor workflows.
- **AI-native design**: Uses transaction history, search behavior, and purchasing patterns to automate repetitive tasks (e.g., quote drafting, catalog enrichment).
- **Unified data layer**: One platform replaces multiple disconnected systems, reducing manual data entry and margin leakage.
- **Enterprise security**: SOC 2 Type II compliance enables trust with large distributors.

## Strategic Focus
- **Current priorities**: Launching Inventory AI and Pricing AI modules; expanding the “industry cloud” concept to cover the entire distributor lifecycle.
- **Growth direction**: Deepening AI capabilities, scaling customer base across distribution verticals, and building a complete end-to-end platform.

## Why Work Here
- **Culture**: “Customers first” value; employee feedback treated as equal to customer feedback; collaborative, AI‑forward environment.
- **Benefits** (US employees): 
  - Company equity for all employees
  - 401k with 3% employer match
  - Unlimited required PTO (minimum 2 weeks enforced)
  - 12 weeks paid parental leave (all parents)
  - Comprehensive healthcare coverage
  - Company-paid off-sites and wellness days
  - AI tools provided to every team member to work smarter
  - Flexible schedule and remote-friendly hybrid model (Harvard Square HQ with stocked snacks/coffee)
- **Engineering culture**: “Technical challenges are fun” – team works on cutting-edge AI for an $8 trillion industry; roles include Fullstack AI-Native Engineer, Engineering Manager, AI Product Manager.
- **Growth opportunity**: Early-stage (Series A) with room to shape product and processes.

## Sources
1. [proton.ai](https://www.proton.ai/) – Main website and product descriptions
2. [proton.ai/about](https://www.proton.ai/about) – Leadership, mission, story, values
3. [proton.ai/careers](https://www.proton.ai/careers) – Benefits, culture, open roles
4. [job-boards.greenhouse.io/protonai](http://job-boards.greenhouse.io/protonai) – Current job listings
5. [cbinsights.com](https://www.cbinsights.com/company/protonai) – Funding, investors, headquarters, revenue status

## Other roles at Proton.ai

- [UI Product Designer](https://feeny.ai/job/ui-product-designer-proton-ai-cambridge-0jh982pehmkp) — Cambridge, MA / Europe
- [Enterprise Engagement Manager](https://feeny.ai/job/enterprise-engagement-manager-proton-ai-cambridge-6j4165r68w4t) — Cambridge, MA
- [Senior Data Engineer (AI-Native) — Data Layer](https://feeny.ai/job/senior-data-engineer-ai-native-data-layer-proton-ai-latin-america-europe-0zyhkm7f9g6j) — Latin America / Europe
- [Fullstack Software Engineer (AI-Native)](https://feeny.ai/job/fullstack-software-engineer-ai-native-proton-ai-europe-h621pj9fypyj) — Europe
- [Founding GTM Engineer](https://feeny.ai/job/founding-gtm-engineer-proton-ai-cambridge-y4tz6stjs2g6) — Cambridge, MA
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-proton-ai-cambridge-p8pryz100n7r) — Cambridge, MA
- [Customer Education Lead](https://feeny.ai/job/customer-education-lead-colab-software-canada-and-4t671xby1r0s) — Canada and, United States