--- title: 'Customer Education Manager - West Coast at Noah Medical' canonical: 'https://feeny.ai/job/customer-education-manager-west-coast-noah-medical-united-states-ce24rh5pq5p7' type: 'job' last_seen: '2026-11-03' --- # Customer Education Manager - West Coast at Noah Medical - **Company:** Noah Medical - **Location:** United States - **Compensation:** $105k–$130k - **Work type:** remote - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-11-03 - **Apply:** https://job-boards.greenhouse.io/noahmedical/jobs/5455225008 ## Job description ## Who We Are Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery. About The Role: You will lead training, demonstrations, account launches, and independence assessments while helping put regional sales strategy into practice. Our commercial organization is still in its early stages, so priorities can change quickly. Success here takes initiative, practical problem solving, and a commitment to seeing things through. You will help improve the customer experience and build education programs that grow with the company. Day In The Life Of Our Customer Education Manager: - Work closely with the Area Vice President to plan training, demonstrations, and account launches that support regional sales priorities and customer adoption. - Deliver training in person and virtually for physicians and procedure support teams, including practical exercises, skills assessments, and super user training for support staff. - Lead Galaxy System demonstrations with Sales and Clinical Sales, tailoring the discussion to customer needs while using approved product messaging. - Lead initial account training and support the first day of cases. Document remaining training needs and hand responsibility for ongoing development to the assigned field team. - Review readiness records, assess customer skills, and sign off on independence within your assigned authority and Customer Education standards. Address any remaining gaps before certification. - Create and update approved training materials, assessments, and digital learning resources with partners across the company. - Manage event logistics, equipment setup and testing, and preparation. Follow through after each event, meet deadlines, and use company resources responsibly. - Keep training records current and use customer feedback, skills assessments, and program results to improve the quality and effectiveness of our education. ## About You - Bachelor’s degree in a relevant field or equivalent professional experience. - 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles. - Strong clinical and technical knowledge, with the ability to explain complex concepts, teach adult learners, solve problems, and manage projects. - Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments. Proficiency with Microsoft Office and Google Workspace. Preferred: Experience in bronchoscopy, navigational technologies, or medical robotics; familiarity with simulation training, learning management systems, or tools for developing educational content. Additional requirements: Flexibility for occasional travel on short notice and work during evenings or weekends. Ability to lift up to 30 pounds with or without reasonable accommodation. Eligibility to work in the United States. Proximity to a major airport is preferred. Must reside on the U.S. West Coast. Candidates based in San Francisco are preferred. #LI-Remote Pay Transparency The Pay Range for this position is listed. Noah Medical offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law. Total compensation may also include additional forms of incentives. California Pay Range $105,000—$130,000 USD Benefits & Perks (For Full Time Employees): - Competitive Salary - Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options - Equity & Bonus Program - Life Insurance (company paid & supplemental) and Disability insurance - Mental health support through medical insurance programs - Legal and Pet Insurance - 12+ paid holidays, Flexible Time Off + Sick Time - Paid parental leave - In-office snacks and beverages - In-office lunch stipend - Learning & Development Opportunities: On-demand online training and book reimbursement - Team building and company organized social and celebration events Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable. Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws. Please visit our [Careers Page](https://job-boards.greenhouse.io/noahmedical) to view our latest openings. NO AGENCIES PLEASE - Please do not outreach to any managers or submit any resumes without a signed agreement from Talent Acquisition.  Resumes shared with anyone at Noah Medical without a signed agreement will be considered your gift to us and no fee will be paid. ## About Noah Medical ## Company Overview - **One-liner**: Noah Medical is a medical robotics company developing the Galaxy System, a robotic navigated bronchoscopy platform designed to improve early diagnosis and treatment of lung cancer. - **Entity Type**: Private (Series unknown; backed by institutional investors) - **Headquarters**: Silicon Valley (San Carlos/San Jose, California, USA) - **Founded**: Not publicly available - **Founders**: Jian Zhang (Founder & CEO) ## Core Business - **Primary Industry**: Medical Robotics / Healthcare Technology (specifically Interventional Pulmonology) - **Target Customers**: Hospitals, healthcare systems, and interventional pulmonologists (B2B/Enterprise) - **Mission Statement**: "To provide early diagnosis and treatment that enable an improved and prolonged quality of life for lung cancer patients around the world." ## Products & Services - **[Galaxy System]**: A robotic navigated bronchoscopy platform that integrates advanced imaging, precision targeting, and adaptive workflow features. It is designed to help physicians achieve high diagnostic yield and tool-in-lesion confidence during lung biopsy procedures. The system is an intelligent, robotic hardware and software platform. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company) - **Key Metric**: Total Funding – Not disclosed in search results, but the company is "backed by well-known institutional investors." - **Notable Investors/Partners**: Well-known institutional investors (names not specified in search results). The leadership team includes veterans from Intuitive Surgical, Auris Health (acquired by J&J for $5.7B), Stryker, and HeartFlow. - **Growth Signals**: - **Clinical Validation**: A multi-center study (Match 2 Study) with 31 patients showed 96.7% strict diagnostic yield. A Cleveland Clinic study of 100 patients showed 95% diagnostic accuracy. - **Team Size**: 150+ employees (engineers, innovators, industry leaders). - **Commercial Activity**: Actively hiring across multiple departments (Engineering, Sales, Manufacturing, Quality, Clinical Engineering) and has regional sales managers in the US (e.g., Boston, Carolinas). ## Competitive Advantages - **Proven Clinical Data**: The Galaxy System has published data showing high diagnostic yield (96.7%) and accuracy (95%) in peer-reviewed settings, which is a strong differentiator in the medical device space. - **Experienced Leadership**: Founder Jian Zhang was employee #2 at Auris Health (acquired for $5.7B) and worked at Intuitive Surgical. The leadership team is composed of veterans from Intuitive, Stryker, Auris, and other top medtech companies, providing deep domain expertise. - **Integrated Workflow**: The system combines advanced imaging, real-time lesion localization, and adaptive workflow into a single platform, aiming to streamline procedures and improve physician confidence. - **Favorable Cost-Benefit Ratio**: A study at a community hospital showed a 1.1 OR cost-benefit ratio and 1.4 EndoSuite cost-benefit ratio, suggesting economic value for healthcare providers. ## Strategic Focus - **Early Diagnosis & Treatment**: The company’s primary focus is on enabling earlier detection of lung cancer (where the five-year survival rate is low if caught late) through improved biopsy accuracy. - **Clinical Evidence Generation**: Noah Medical is actively investing in multi-center studies to build a robust data package proving the Galaxy System’s efficacy and cost-effectiveness. - **Commercial Scaling**: The company is expanding its sales force (hiring regional sales managers) and manufacturing operations, indicating a push to grow market share in the US. ## Why Work Here - **Culture**: Described as "goal driven with a proactive, fast-moving, collaborative approach." The company emphasizes "listening to the needs of patients and physicians" and "building a company where the best ideas win." - **Impact**: Employees are directly contributing to a mission of saving lives through early lung cancer diagnosis and treatment. The work is described as solving "hard problems" in healthcare. - **Engineering Focus**: The VP of Engineering, John Shen (Stryker alum), describes the environment as empowering engineers to make the right decisions. The team is 150+ strong, with a heavy emphasis on engineering talent. - **Work Policy**: Multiple roles are listed as remote (e.g., Regional Sales Manager, Manager, Technical Service), while many engineering and manufacturing roles are onsite in San Jose/Sunnyvale, CA. This suggests a hybrid/role-dependent model. - **Notable Perks**: The company is an early-stage startup environment ("if you are up for a startup"), offering a chance to build cutting-edge technology from the ground up with a highly experienced team. ## Sources 1. [noahmed.com](https://www.noahmed.com/about-noah-medical) 2. [noahmed.com](https://www.noahmed.com/) 3. [noahmed.com](https://www.noahmed.com/careers-at-noah-medical) 4. [greenhouse.io](http://job-boards.greenhouse.io/noahmedical) 5. [noahmed.com](https://www.noahmed.com/leadership) ## Other roles at Noah Medical - [Technical Lead, NPI Manufacturing Engineer](https://feeny.ai/job/technical-lead-npi-manufacturing-engineer-noah-medical-san-jose-rt6280119j4d) — San Jose, CA - [Sr. Manager, HR](https://feeny.ai/job/sr-manager-hr-noah-medical-san-jose-5gewjhcpbt1z) — San Jose, CA - [Clinical Specialist - Kansas City](https://feeny.ai/job/clinical-specialist-kansas-city-noah-medical-united-states-t5t70xj497kx) — United States - [Clinical Sales Associate - Buffalo, NY](https://feeny.ai/job/clinical-sales-associate-buffalo-ny-noah-medical-united-states-f4b0c6vx569m) — United States - [Clinical Sales Representative - Atlanta](https://feeny.ai/job/clinical-sales-representative-atlanta-noah-medical-united-states-92mybzadaqd8) — United States