---
title: 'Customer Education Program Manager, Live Learning at Ashby'
canonical: 'https://feeny.ai/job/customer-education-program-manager-live-learning-ashby-united-states-8p030f0t3890'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Education Program Manager, Live Learning at Ashby

- **Company:** Ashby
- **Location:** United States
- **Compensation:** $100k–$177k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/ashby/044cc683-be16-471b-9af1-99cf70607735

## Job description

Hi, I'm [Jace Talamantes](https://www.linkedin.com/in/jacetala/). I founded Ashby's Customer Education function in 2025 and now lead the team. I am excited to be hiring a Customer Education Program Manager, Live Learning!

Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM. Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful. That standard shapes everything we build, and it's what's driven the development of our growing Academy courses, webinar program, and playbook library. We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.

As our first dedicated live-learning hire, you’ll help define what this program becomes and build the practices that make it work. Our Startup Customer Success and Recruiting Operations Consulting teams already run live sessions that customers value. You’ll lead how those experiences should come together, bring a point of view on where we should invest next, and define what great live learning at Ashby should feel like.

This role needs both vision and execution. You’ll shape the direction and stay close to the work: planning the calendar, simplifying registration, developing a workshop with an expert, coaching presenters, and hosting selected sessions yourself. You should be as interested in getting next week’s session right as you are in imagining what the program could become over the next year.

You’ll report to me and partner with Customer Success, Customer Education, and Marketing. There’s a foundation to build on and people to partner with, alongside plenty of room to set direction and drive the work. If you enjoy forming a point of view, turning it into something practical, and improving it as you learn, there’s a lot to make your own here.

## What you’ll do at Ashby

- Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience. Establish a clear process for evaluating, prioritizing, and developing new ideas.
- Make sessions easier to run. Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs. Build reusable templates and clear operating practices that reduce repeated work.
- Design learning around customer needs. Partner with presenters and Customer Education Program Managers to define the audience, intended outcome, format, and supporting resources. Develop session outlines, exercises, facilitator guides, and other materials that help customers apply what they learn.
- Help experts become effective presenters. Define what a high-quality session looks like, run rehearsals, coach presenters, and improve how sessions handle questions, participation, pacing, and mixed experience levels.
- Host and facilitate selected sessions. Lead or co-facilitate learning where it serves the program, moderate questions and activities, model effective teaching, and help test new formats. Build a program that supports multiple presenters rather than depending on you to teach every session.
- Own the live-learning recording library. Make useful sessions easy to find and learn from after the live event. Decide what to publish, how to organize it, and when to refresh or retire it. Partner with Academy operations on publishing and with presenters and CEPMs on accuracy, supporting resources, and opportunities to turn sessions into other learning formats.
- Make sessions easy to discover and join. Work with Marketing on the website experience, audience communications, packaging, and connections to broader programs. Give customers a clear way to find the right session and their next learning step.
- Measure and improve the program. Track registration, attendance, engagement, learner feedback, and operational effort. Define the product behavior each program is intended to support and work with partners to assess whether customers take action.
- Expand deliberately. Use customer needs and program evidence to recommend additional audiences and formats, including onboarding sessions, RecOps clinics, applied workshops, and customer spotlights.

Our teams currently run roughly two to three sessions each week. Your initial priority is to establish reliable delivery of the existing program. You’ll work with your manager to prioritize improvements and expand formats, balancing customer needs with presenter availability and operational capacity.

## How you’ll work with other teams

- Startup CSMs and RecOps consultants will continue to lead the subject-matter content and delivery for their audiences. You’ll partner with them on learning design, preparation, and quality while owning the overall program and its operations.
- You’ll work together with Customer Education Program Managers to decide where live learning fits and how it connects with existing courses, playbooks, and release education.
- Marketing will partner on website presence, promotion, packaging, and broader program alignment. Operations and systems partners will support platform setup and integrations. You’ll define program requirements and work with those partners to improve workflows.
- This role focuses on scalable customer learning. Individual customer training and consulting engagements remain with the teams responsible for those services.

Examples of work you might own

- Bring Startup and RecOps sessions into one coordinated calendar with a consistent registration and follow-up experience.
- Turn a presentation-heavy session into a workshop where customers practice a workflow and receive feedback.
- Create a presenter kit with an outline, rehearsal checklist, production plan, and guidance for handling questions.
- Work with Marketing and Event Ops to simplify webinar setup and connect registration and attendance data with our reporting.
- Package a useful session into a recording, a short practical resource, and a clear next step in Academy.
- Review a series with strong attendance but limited follow-through and recommend what to change before running it again.

You may be a great fit if:

- You’ve owned recurring live education or a comparable customer-facing program and can show how you made it more useful, reliable, or scalable.
- You come from customer education, product training, customer success, enablement, learning design, or webinar program management. What matters most is evidence that you can combine strong operational ownership with thoughtful teaching and a strong understanding of customer needs.
- You own recurring work reliably. You can manage a calendar, multiple contributors, deadlines, and dependencies while keeping the customer experience consistent.
- You’ve helped people learn something complex. You can explain clearly, use practical examples, and check whether someone can apply what you taught.
- You’re comfortable facilitating live. You can guide participation, respond to questions, adjust your approach, and keep a session useful when something unexpected happens.
- You help other people teach effectively. You can give specific, constructive feedback and help an expert turn deep knowledge into an accessible learning experience.
- You learn products firsthand. You explore workflows, use documentation, test your understanding, and know when expert validation is needed. Prior Ashby experience is helpful, but not required.
- You’re comfortable with the operational details. You’ve worked with webinar or virtual-learning platforms and understand registration, communications, recordings, surveys, and reporting. Experience with HubSpot or a comparable system is useful.
- You bring a point of view and turn it into practice. You can assess an existing program, recommend what to keep, change, or build next, and personally drive the work with the right partners.
- You use evidence to improve. You can use learner feedback and behavior to assess whether a session helped customers apply what they learned.

You may not be a great fit if:

- You want to focus exclusively on presenting. A substantial part of this role is planning, production, systems, and supporting other presenters.
- You want to focus on program strategy without staying close to delivery. This role includes hands-on setup, production, follow-up, and troubleshooting alongside improving how the program runs.
- You measure success primarily by the number of events delivered. We care about whether the right customers participate, learn, and apply what the program teaches.
- You need an established playbook for every decision. There is a foundation to build on, and you’ll help determine how it develops.

Interview process We want the process to give you a clear picture of the work and give us practical evidence of how you approach it. Here's what you can expect:

- An introductory conversation with Recruiting (30 minutes)
- A hiring manager conversation about programs you’ve owned (45 minutes)
- A bounded take-home exercise (one week to complete)
- Final Round interview (two hours)
- A discussion of your approach to the take-home exercise (45 minutes)
- A conversation about facilitation and presenter coaching (30 minutes)
- A cross-functional partnership conversation (30 minutes)
- Closing questions with the myself, the Hiring Manager (15 minutes)

We’ll share the full schedule, preparation expectations, and evaluation criteria before the exercise.

## About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website:https://www.ashbyhq.com/%EF%BF%BC%EF%BF%BCWehttps://www.ashbyhq.com/ We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 5,000 customers, including industry leaders like Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers. We’ll share more details once we meet. In short, it's the perfect time to join! 🚀

## About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

- We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
- We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
- We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our[Leadership Principles](https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles) to get a sense of what we value in People Leaders at Ashby.

## Benefits

- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
- Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
- If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

## About Ashby

## Company Overview
- **One-liner**: Ashby provides an all-in-one recruiting software platform that combines ATS, CRM, Scheduling, and Analytics, with AI embedded across every layer.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA (remote-first company)
- **Founded**: 2018
- **Founders**: Benjamin Encz (Co-founder & CEO), Abhik Pramanik (Co-founder & VP of Engineering)

## Core Business
- **Primary industry/industries**: Recruiting technology (HR Tech), Applicant Tracking Systems (ATS), Talent Acquisition Software
- **Target customers**: B2B, serving ambitious teams from startups to enterprises (1–100 employees through 1,000+ employees)
- **Mission or purpose statement**: To empower ambitious teams to excel at hiring by providing a powerful, integrated recruiting platform that evolves at the speed of AI.

## Products & Services
For each major offering:
- **[Ashby ATS & CRM]**: All-in-one recruiting platform combining Applicant Tracking System and Candidate Relationship Management. Manages the full hiring workflow from sourcing to offer.
- **[Ashby Scheduling]**: Automated interview scheduling integrated directly into the platform.
- **[Ashby Analytics]**: Advanced recruiting analytics that can work on top of existing recruiting tools, providing custom reporting and actionable insights.
- **[Ashby for Enterprise]**: Enterprise-grade solution with sophisticated hiring needs, supporting large organizations with structured hiring and deep integrations.
- **[Ashby for Growth]**: Scalable solution for companies with 101–1,000 employees needing robust hiring capabilities.
- **[Ashby for Startups]**: Easy-to-use, all-in-one product designed for early-stage companies (1–100 employees) that scales with them.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding (Private company) — not publicly disclosed; serves 2,900+ customers as of 2025.
- **Notable Investors/Partners**: Not explicitly listed in available sources, but the company has grown to over 2,900 customers with 135% YoY growth.
- **Growth Signals**: 135% year-over-year growth; expanded from "only a few hundred customers" to 2,900+; operates as a remote team across 20+ countries; added major enterprise capabilities.

## Competitive Advantages
- **True all-in-one platform**: No need to choose between ATS, CRM, scheduling, and analytics — all are natively integrated, reducing tool sprawl.
- **AI embedded in every layer**: Meaningful AI integration built on a strong data foundation, not just superficial features.
- **Structured hiring end-to-end**: Enables more accurate and fair candidate assessments with structured, data-driven processes.
- **Custom reporting and insights**: Provides instant visibility and actionable analytics to improve hiring continuously.
- **Remote-by-design company culture**: Built as a fully remote team from the start, with employees across 23 countries in North America, South America, Europe, and Asia.
- **Strong operating principles**: Documented culture emphasizing principled thinking, ownership, thoughtful communication, and long-term optimization.

## Strategic Focus
- **Current priorities and direction for growth**: Deepening AI capabilities across the entire platform; scaling to serve larger enterprise customers; maintaining high-quality customer experience as the company grows; expanding globally with remote teams across multiple continents.

## Why Work Here
- **Culture**: Remote-first company with a well-defined set of operating principles including "Be Frustratingly Patient About Hiring," "Optimize For The Long Term," and "Care Deeply About Our Customers." Team emphasises continuous improvement, constructive debate, and thoughtful communication.
- **Remote/hybrid/office policy**: Fully remote-first — employees work from 23 different countries across North America, South America, Europe, and Asia. Hosts annual company-wide gatherings and individual team meetups.
- **Notable perks or engineering culture**: Strong engineering culture with multiple open engineering roles (Staff Product Engineer, Staff Platform Engineer, Senior Software Engineer, Engineering Managers). Emphasis on "principled thinking over experience" — the company values how you think and solve problems over simply having the right background.
- **Growth trajectory**: Joining a rapidly scaling company (135% YoY growth) with significant career development opportunities as the company expands.
- **Current open roles (as of search date)**: Engineering Manager (multiple regions), Staff Product Engineer, Staff Platform Engineer, Staff Design Engineer, Senior Software Engineer, Senior Product Designer, Technical Recruiter, Product Support roles, Strategy & Operations roles, various sales and customer success positions.

## Sources
1. [ashbyhq.com](https://www.ashbyhq.com)
2. [ashbyhq.com/careers](https://www.ashbyhq.com/careers)
3. [ashbyhq.com/team](https://www.ashbyhq.com/team)
4. [ashbyhq.com/blog/culture/ashbys-operating-principles](https://www.ashbyhq.com/blog/culture/ashbys-operating-principles)
5. [jobs.ashbyhq.com/ashby](https://jobs.ashbyhq.com/ashby/)

## Other roles at Ashby

- [Head of Procurement](https://feeny.ai/job/head-of-procurement-ashby-united-states-cqmwtgb18an5) — United States
- [Product Manager, Onboarding and Growth](https://feeny.ai/job/product-manager-onboarding-and-growth-ashby-united-states-fdgsd6mrg8fr) — United States
- [Data Analytics Manager](https://feeny.ai/job/data-analytics-manager-ashby-united-states-kdjzjjgadc5c) — United States
- [Senior Strategic Implementation Specialist - Americas](https://feeny.ai/job/senior-strategic-implementation-specialist-americas-ashby-united-states-q9hjev8txax3) — United States
- [Manager of Implementations, High Touch - EMEA](https://feeny.ai/job/manager-of-implementations-high-touch-emea-ashby-europe-a0ya5d0s99hy) — Europe
- [Implementation Consultant - Americas](https://feeny.ai/job/implementation-consultant-americas-ashby-united-states-g7nscavjwbfj) — United States
- [Technical Solutions Consultant - Americas](https://feeny.ai/job/technical-solutions-consultant-americas-ashby-united-states-3sj35awvc3am) — United States
- [Mid-Market Implementation Specialist - Americas](https://feeny.ai/job/mid-market-implementation-specialist-americas-ashby-united-states-jmng6jqw9ss8) — United States
- [Integrations Consultant - Americas](https://feeny.ai/job/integrations-consultant-americas-ashby-united-states-w8t9m0by9f4a) — United States
- [Enterprise Account Executive - Germany](https://feeny.ai/job/enterprise-account-executive-germany-ashby-germany-dvpqv2daad4b) — Germany