---
title: 'Customer Enablement Manager at Asana'
canonical: 'https://feeny.ai/job/customer-enablement-manager-asana-sydney-p1dwrzzh11xs'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Enablement Manager at Asana

- **Company:** Asana
- **Location:** Sydney, Australia
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.asana.com/jobs/apply/8304597?gh_jid=8304597

## Job description

As a Customer Enablement Manager, you will help enterprise customers design, launch, and adopt better ways of working with Asana. You will own a portfolio of customers, leading discovery, workflow consultation, strategic enablement, and scaled education to accelerate adoption and deliver measurable business outcomes. This role also includes project-based implementation work, partnering directly with customers to design, configure, test, and launch workflows. Across both enablement and implementation engagements, you will help customers translate Asana and AI capabilities into practical ways of working that create lasting value.

This role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. Most Asanas have the option to work from home on Mondays and Fridays. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

## What you’ll achieve

- Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery, process mapping, and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and collaboration.

- Own a Portfolio of Customer Enablement Engagements: Independently manage ongoing and time-bound engagements across a portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes.

- Lead Project-Based Implementations: Flex into structured implementation engagements based on customer and business needs. Manage projects from discovery and implementation planning through workflow configuration, testing, launch, and handoff while keeping stakeholders aligned to milestones, responsibilities, and desired outcomes.

- Drive Workflow and AI Adoption: Help customers adopt new ways of working, including AI-enabled workflows, by translating Asana capabilities into practical use cases. Guide customers through the process and behavior changes required to successfully embed new workflows into their organization.

- Deliver Strategic Enablement: Facilitate workflow consultations, workshops, training programs, and scalable learning experiences for audiences ranging from end users and workflow owners to champions and business leaders.

## About you

- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

- 4+ years of experience in customer enablement, implementation, customer success, consulting, professional services, change management, learning and development, or a related customer-facing role, ideally within SaaS.

- Demonstrated experience leading customer engagements that combine discovery, consultation, solution design, facilitation, implementation, and enablement to drive adoption or behavior change.

- Hands-on experience working directly with customers to translate business requirements into workflow designs and configure solutions through testing and launch.

- Strong project and portfolio management skills, with the ability to balance an ongoing portfolio of customers alongside time-bound implementation projects, competing priorities, milestones, and cross-functional stakeholders.

- Consultative problem solver skilled in asking thoughtful questions, identifying root causes, synthesizing customer needs, and recommending clear solutions.

- Effective facilitation and communication skills, with the ability to engage audiences ranging from end users and workflow owners to champions and senior business stakeholders.

- Commercial awareness and an understanding of how successful implementation and adoption contribute to customer value, retention, and expansion.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between 143,000-150,000 AUD The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

- Mental health, wellness & fitness benefits

- Career coaching & support

- Inclusive family building benefits

- Long-term savings or retirement plans

- In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

## About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

[Join Asana’s Talent Network](https://www.gem.com/form?formID=fbcdec8c-3442-43b9-9b45-d2b5f4ea25db) to stay up to date on job opportunities and life at Asana.

## About Asana

## Company Overview
- **One-liner**: Asana provides an operating system for human-agent teams, enabling organizations to coordinate critical workflows with a shared plan, shared memory, and enterprise-grade governance.
- **Entity Type**: Public (NYSE: ASAN)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2008 (based on the company’s reference to “18 years of multiplayer architecture” in 2026) [asana.com](https://asana.com/company)
- **Founders**: Dustin Moskovitz and Justin Rosenstein

## Core Business
- **Primary industry**: Work management / enterprise collaboration software.
- **Target customers**: B2B, including small teams, large enterprises, and global organizations across over 200 countries.
- **Mission**: “To help humanity thrive by enabling the world’s teams to work together effortlessly.” [asana.com](https://asana.com/company)

## Products & Services
- **Asana Platform (SaaS)**: A cloud-based work management tool built on the Asana Work Graph®, offering shared plans, goals, portfolios, cross-functional workflows, and governance. The platform now supports human–agent collaboration, integrating AI agents into the same environment where humans work.

## Market Standing
- **Valuation / Market Cap**: Not publicly available from the provided sources.
- **Key Metric**: Not publicly available from the provided sources (public company financials such as annual revenue are not included in the search results).
- **Notable Investors / Partners**: Not specified in the provided materials.
- **Growth Signals**: Acquisition of StackAI to unify human and agent workflows [asana.com](https://asana.com/culture-and-belonging); global presence with 13 office locations [asana.com](https://asana.com/jobs); named a Great Place to Work for multiple consecutive years.

## Competitive Advantages
- **Work Graph® Technology**: A multiplayer architecture that maintains a shared, real-time representation of work across people and tasks.
- **Enterprise Governance**: Role-based controls, security, and compliance features built for large organizations.
- **AI Integration**: Native support for AI agents running alongside humans on a single platform, differentiating Asana from pure human-only coordination tools.
- **Culture of Clarity**: Operating principles that emphasize transparency, accountability, and empathy, which translate into product design and customer trust.

## Strategic Focus
- **Human‑Agent Workflows**: Asana is positioning itself as the operating system where humans and AI agents collaborate seamlessly, with shared memory and governance.
- **AI Innovation**: An internal AI Council fosters a culture of AI-driven innovation, and the company continues to release new AI features to help customers achieve goals faster. [asana.com](https://asana.com/inside-asana/great-place-to-work)
- **Global Expansion**: Growing its office footprint and customer base in over 200 countries.

## Why Work Here
- **Culture**: Recognized by Fortune as a Great Place to Work (Bay Area list for eight consecutive years) and by Inc. (seven consecutive years). Employees report 89% satisfaction vs. 57% at a typical U.S. company. [asana.com](https://asana.com/inside-asana/great-place-to-work)
- **Values**: Operating principles include “Solve it together,” “Act like you own it,” “Start with heart,” “Know your customer,” “Get to Beta,” and “Cut to the core.” [asana.com](https://asana.com/company)
- **Work Model**: Office-centric hybrid schedule in San Francisco and New York: standard in-office days Monday, Tuesday, Thursday; work-from-home Wednesdays; Friday flexibility depends on role. [asana.com](https://asana.com/jobs/all)
- **Benefits**: 16 weeks paid parental leave, free therapy/coaching via Modern Health, pay equity studies conducted twice a year, employee resource groups (ERGs), mentorship and sponsorship programs, training in bias and harassment, and an apprenticeship program (AsanaUp). [asana.com](https://asana.com/culture-and-belonging)
- **Engineering & Growth**: Access to big responsibilities, leadership training, and a strong commitment to accessibility (WCAG 2.1 AA compliance).

## Sources
1. [asana.com](https://asana.com/company) – Company overview, mission, history, values, office locations
2. [asana.com](https://asana.com/culture-and-belonging) – Culture, belonging, benefits, ERGs, StackAI acquisition
3. [asana.com](https://asana.com/jobs) – Careers page, benefits, development
4. [asana.com](https://asana.com/jobs/all) – Hybrid work policy, specific job listing details
5. [asana.com](https://asana.com/inside-asana/great-place-to-work) – Great Place to Work recognition, AI Council, employee satisfaction

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