--- title: 'Customer Enablement Manager at Mural' canonical: 'https://feeny.ai/job/customer-enablement-manager-mural-united-states-wvaan6aqh03c' type: 'job' last_seen: '2026-09-16' --- # Customer Enablement Manager at Mural - **Company:** Mural - **Location:** United States - **Compensation:** $91k–$113k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-05 - **Last confirmed live:** 2026-09-16 - **Apply:** https://jobs.ashbyhq.com/mural/aad647a2-273e-4185-b9e0-7476ddfce4c0 ## Job description ## ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. ## YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. ## WHAT YOU'LL DO - Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. - Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. - Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. - Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. - Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. - Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. ## WHAT YOU'LL BRING - 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. - Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. - Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets. - Data-informed mindset with comfort using product and learning metrics to drive program improvements. - Excellent cross-functional collaboration and program management skills in a fast-paced environment. - Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles. - Experience with LMS, digital adoption platforms, and AI-enabled learning tools. - Experience designing customer academies, community-led learning, or cohort-based programs. ## Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ## About Mural ## Company Overview - **One-liner**: Mural provides an AI-powered visual workspace for team collaboration, helping organizations align strategy with execution through digital whiteboarding and facilitation tools. - **Entity Type**: Private (Series C, total funding ~$200M) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Mariano Suarez-Battan, Patricio Jutard (originally created as a side project for their digital agency) ## Core Business - Primary industry/industries: Visual collaboration software, digital whiteboarding, teamwork facilitation - Target customers: B2B, Enterprise (trusted by over 50% of the Fortune 100, including IBM, Microsoft, and SAP), as well as mid-market teams in sales, product, research, and consulting - Mission or purpose statement: “To improve how companies communicate and collaborate to foster growth, productivity, and innovation.” ## Products & Services - **Mural (Core Platform)**: An AI-powered visual workspace with real-time collaborative digital whiteboards, templates, and facilitation tools for brainstorming, strategy mapping, project management, and workshops. Type: SaaS. - **Mural AI**: AI features that accelerate brainstorming, analyze feedback, generate summaries, and optimize next steps. Includes integrations with Microsoft 365 Copilot. - **Mural Integrations**: Seamless connections with tools like Microsoft Teams, Zoom, Slack, Jira, Confluence, and others to embed collaboration into existing workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Exceeded $100 million in annual recurring revenue (ARR) in 2022. Total funding raised: approximately $200 million. - **Notable Investors/Partners**: Backed by leading venture capital firms (specific names not listed in search results, but described as “leading investors”). Partners include IBM, Microsoft, SAP, and over 50% of the Fortune 100. - **Growth Signals**: Team of 600+ employees across 22 countries; fully remote since founding; launched Mural AI and Microsoft 365 Copilot integration in 2024; consistently included in “Best Workplaces” lists (e.g., Fortune Best Workplaces in the Bay Area™ 2022). ## Competitive Advantages - **Category Leadership**: Positioned as the #1 visual work solution for the enterprise, trusted by 95% of the Fortune 100. - **AI-First Innovation**: Mural AI provides a competitive edge with automated insights, feedback analysis, and workflow optimization that goes beyond basic whiteboarding. - **Remote-First DNA**: Fully remote since 2011, with a decade-plus of proven distributed collaboration practices and culture. - **Brand Trust**: Strong partnerships with major tech companies (Microsoft, IBM, SAP) and a reputation for enterprise-grade security and reliability. ## Strategic Focus - **AI Integration**: Deepening AI capabilities (Mural AI, Copilot integration) to automate facilitation, analysis, and decision-making within the workspace. - **Enterprise Expansion**: Continuing to serve large organizations with solutions tailored to sales, product, research, and consulting teams. - **Global Talent**: Maintaining a fully remote, globally distributed team to hire the best talent regardless of location. - **Workplace Transformation**: Driving adoption of visual collaboration as a core practice for hybrid and remote work models. ## Why Work Here - **Fully Remote Team**: Mural has been fully remote for over a decade, with employees in 22 countries. They emphasize maintaining culture, connection, and productivity from anywhere. - **Flexible Work Culture**: Flexible working hours, flexible time off (suggested minimum 15 days/year), and a full week off at the end of December for rest. - **Competitive Benefits**: Competitive salary, health/dental/vision insurance (in most countries), 401(k) with up to $5k matching (US only), $150 monthly “Muralvida” stipend for fitness/wellness/learning/coworking, and a premium personal Mural account. - **Growth & Development**: Internal trainings, unique career growth ladders for each team, and design thinking trainings. - **Culture & Values**: Values include “Triumph through teamwork,” “Adapt to thrive,” and “Commit to caring.” Employees rate the company highly on Great Place To Work® (81% say it’s a great place to work vs. 57% at typical US companies). High marks for trust, responsibility, and authenticity. - **Inclusive Hiring**: Committed to reducing bias in hiring processes and building a diverse, equitable team. ## Sources 1. [mural.co](https://www.mural.co/) – Official website, product overview, AI features 2. [mural.co/careers](https://www.mural.co/careers) – Careers page, benefits, culture 3. [mural.co/about-us](https://www.mural.co/about-us) – About page, mission, leadership team, company history 4. [jobs.ashbyhq.com/mural](https://jobs.ashbyhq.com/mural) – Active job listings 5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7025189) – Great Place To Work® certification and employee survey data ## Other roles at Mural - [Senior Software Engineer, Integrated Workflows](https://feeny.ai/job/senior-software-engineer-integrated-workflows-mural-argentina-97y5gbsngyzx) — Argentina - [Principal, User Research](https://feeny.ai/job/principal-user-research-mural-united-states-47yva7zs76ws) — United States - [Deal Desk Analyst](https://feeny.ai/job/deal-desk-analyst-mural-argentina-yd8hanfjz61a) — Argentina - [Corporate Counsel, Commercial](https://feeny.ai/job/corporate-counsel-commercial-mural-united-states-nr1fwz1mk5dn) — United States - [Corporate Marketing Manager](https://feeny.ai/job/corporate-marketing-manager-mural-united-states-the6r718qsz0) — United States - [Lead Product Designer, Growth (Upper Funnel)](https://feeny.ai/job/lead-product-designer-growth-upper-funnel-mural-canada-c9djee7z5vp9) — Canada - [Staff Backend Engineer, AI Systems](https://feeny.ai/job/staff-backend-engineer-ai-systems-mural-united-states-7qefkb677jhg) — United States - [Senior Software Engineer, Growth](https://feeny.ai/job/senior-software-engineer-growth-mural-argentina-0kxwpjjy55md) — Argentina - [Senior Software Engineer, Canvas Core](https://feeny.ai/job/senior-software-engineer-canvas-core-mural-argentina-4hmwftpsq5ds) — Argentina - [Customer Enablement Manager](https://feeny.ai/job/customer-enablement-manager-advanced-systems-group-new-york-5km16559bh2a) — New York, NY