---
title: 'Customer Enablement Specialist at Coalfire'
canonical: 'https://feeny.ai/job/customer-enablement-specialist-coalfire-buenos-aires-7gbx65rs2m26'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Enablement Specialist at Coalfire

- **Company:** Coalfire
- **Location:** Buenos Aires, Argentina
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.lever.co/coalfire/a9c77c03-9a5a-412f-9daf-7c0c584de801

## Job description

## About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S., Argentina, and the U.K.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary We are looking for a Customer Enablement Specialist to help customers successfully adopt Compliance Essentials (CE) and get lasting value from the platform. CE is Coalfire’s automated mapping platform that centralizes compliance work. This role will guide customers through onboarding and help new users at existing customer accounts get started, deliver practical CE training, support our self-managed customer segment, and partner closely with Strategic Customer Success Managers on customer enablement and adoption.

The ideal candidate will be comfortable balancing structured implementation work with responsive, customer-focused support. They will bring a customer-first mindset, strong communication skills, and the ability to make complex compliance workflows easier to understand and act on. They will also use customer engagement and product analytics tools, including Pendo and ChurnZero.

## What You'll Do

Customer onboarding and implementation

- Guide customers through the CE onboarding journey, from kickoff and setup through initial adoption, and support new users joining existing customer accounts.
- Help customers understand how to use CE in the context of their compliance program, workflows, and goals.
- Coordinate onboarding activities, timelines, follow-ups, and handoffs across internal teams.
- Identify risks to onboarding progress and proactively help customers get back on track.
- Establish a strong foundation for long-term customer adoption and self-sufficiency.

Training and enablement

- Deliver live and recorded training sessions for customers and internal teams.
- Tailor training to different audiences, including administrators, assessors, and day-to-day CE users.
- Create and maintain practical enablement materials, guides, FAQs, and onboarding resources.
- Gather customer feedback and identify opportunities to improve training, documentation, and the overall onboarding experience.

Support for self-managed customers

- Help self-managed customers build confidence and momentum using CE without requiring a high-touch engagement model.
- Provide targeted guidance, proactive outreach, and scalable resources based on customer needs and usage signals.
- Use Pendo and ChurnZero to monitor customer engagement, identify adoption trends or risks, and prioritize follow-up.
- Support customers with best practices for assessment preparation, workflow adoption, and ongoing platform usage.
- Recognize when a customer needs additional support and coordinate the appropriate next step with the broader Customer Success or Support team.
- Contribute to campaigns, office hours, training, pulse surveys, and other scalable customer enablement programs.

Partnership with Strategic Customer Success Managers

- Serve as an enablement and implementation partner to Strategic CSMs.
- Support customer training, product education, implementation planning, and adoption activities for strategic accounts.
- Help CSMs prepare for customer meetings with relevant enablement content, usage insights, and recommended next steps.
- Participate in customer calls and follow-up activities when specialized CE expertise or additional implementation support is needed.
- Share customer themes, friction points, and product feedback with the CE Product and Customer Success teams.

## What You'll Bring

- 2+ years of experience in customer onboarding, implementation, customer success, product enablement, training, or a related customer-facing function.
- Experience working with customers through implementation, adoption, or change management.
- Strong presentation, facilitation, written communication, and interpersonal skills.
- Ability to explain technical or complex concepts in a clear, approachable way.
- Strong organization and project coordination skills, with the ability to manage multiple customers and priorities.
- Ability to work with both high-touch strategic customers and scaled or self-managed customer programs.
- A proactive, resourceful approach to identifying customer needs and moving work forward.
- Ability to collaborate effectively across Customer Success, Support, Product, and other internal teams.
- Familiarity with compliance, risk, audit, or GRC concepts is helpful but not required.
- Experience with customer success, product analytics, or engagement platforms such as Pendo and ChurnZero is a plus.

## Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at HumanResourcesMB@coalfire.com.

## About Coalfire

## Company Overview
- **One-liner**: Coalfire is a premier cybersecurity and compliance services firm that helps enterprises and tech companies navigate FedRAMP, cloud migration, AI risk, and penetration testing.
- **Entity Type**: Private (owned by private equity firm Apax Partners; prior funding rounds include Series A, Series B, and venture rounds from Baird Capital)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Cybersecurity & Compliance Services (professional services)
- **Target customers**: B2B, enterprise, and government agencies in technology, healthcare, and finance sectors
- **Mission or purpose**: “Making the world a safer place” by solving clients’ toughest cybersecurity challenges

## Products & Services
- **Penetration Testing & Red Teaming**: Simulated attacks to identify vulnerabilities in networks, applications, and cloud environments.
- **Compliance Assessments (FedRAMP, SOC 2, PCI-DSS, HIPAA/HITRUST)**: Third-party assessment organization (3PAO) services for government and commercial compliance frameworks.
- **Cloud Security Consulting**: Google Cloud, AWS, and Azure security architecture, cloud migration, and cloud maturity assessments.
- **Application Security & DevSecOps**: Secure software development lifecycle integration, mobile app security testing, and code review.
- **Vulnerability Management**: Internal/external scans, ASV services, and continuous monitoring.
- **AI Risk Advisory**: Assessing and managing risks associated with artificial intelligence deployments.
- **Advisory & Strategy**: CISO program management, third-party risk management, and cyber breach response.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **USD 200,000,000** (fiscal year ending July 31) | Total funding raised: **$9.35M** (primary rounds from 2011–2013, later private equity)
- **Notable Investors/Partners**: Baird Capital (lead in Series A & B), Apax Partners (current owner)
- **Growth Signals**:
  - 679 employees (+1.0% YoY); ~2.2% monthly LinkedIn follower growth
  - Acquired Veris Group (2016), Denim Group (2021), Neuralys (2021)
  - Recognized as a **Top Workplace** since 2018
  - 990+ certifications held by employees, including 200+ cloud-related
  - Recipient of 2022 Secretary of Defense Employer Support Freedom Award and HIRE Vets Medallion Award

## Competitive Advantages
- **Deep FedRAMP expertise** as a 3PAO advisory firm – a critical differentiator for government and regulated industries.
- **Broad compliance framework coverage** (PCI-DSS, HIPAA, SOC 2, HITRUST, FISMA) allows cross-selling and one-stop-shop engagements.
- **Acquired niche firms** (e.g., Denim Group for application security, Veris Group for FedRAMP) to build a comprehensive suite.
- **Long-standing relationships** with major cloud providers (AWS, Google Cloud, Azure) and a strong alumni network feeding into top tech companies.

## Strategic Focus
- **AI Risk & Cloud Migration**: Capitalizing on growing demand for AI governance and secure cloud adoption.
- **Compliance Automation**: Developing tools and processes to streamline continuous compliance for clients.
- **Expanding Hyperscaler Partnerships**: Recent job postings for a Director of Hyperscaler Strategy & Partnerships indicate a push to deepen ties with AWS, Google, and Azure.
- **Talent Development**: Investing in employee certifications and tuition reimbursement to maintain a highly skilled workforce.

## Why Work Here
- **Culture & Inclusion**: Coalfire emphasizes diversity, employee resource groups, team events (hikes, cookoffs, sporting events), and a “stronger together” ethos.
- **Remote/Hybrid Policy**: Many roles are listed as **fully remote** (e.g., Detection and Response Engineer, Principal Cloud Engineer, Senior Google Cloud Security Consultant). The company also offers work-from-home opportunities.
- **Benefits**: UnitedHealthcare coverage, flexible paid time off, tuition & certification reimbursement, fitness challenges, and an Employee Assistance Program.
- **Growth & Recognition**: Voted a Top Workplace since 2018; strong support for veterans and active-duty service members.
- **Engineering Culture**: Opportunity to work on cutting-edge cloud security, FedRAMP, and AI risk engagements with a team holding 990+ certifications.

## Sources
1. [linkedin.com](https://linkedin.com/company/coalfire)
2. [jobs.lever.co](https://jobs.lever.co/coalfire)
3. [coalfire.com](https://coalfire.com/about/careers)
4. [careers.coalfire.com](https://careers.coalfire.com/career-openings)

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