---
title: 'Customer Engagement Advocate at Lantern'
canonical: 'https://feeny.ai/job/customer-engagement-advocate-lantern-dallas-texas-pt1y8gt0nk67'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Engagement Advocate at Lantern

- **Company:** Lantern
- **Location:** Dallas Texas, United States
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/employerdirecthealthcare/jobs/5233659007

## Job description

## About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Customer Engagement Advocate

🎉 Now offering a $1,500 sign-on bonus for new Care Advocates!

[Learn about A Day in the Life of a Lantern Care Advocate!](https://lanterncare.com/blog/a-day-in-the-life-of-a-lantern-care-advocate/)

A Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

Location: Dallas, TX | USA | Full-time Onsite

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00–$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

- Monday–Friday, no weekends
- 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
- After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window

This is a 100% onsite position.

What a day in the life looks like:

- Provide phone-based support to members in a fast-paced service center environment.
- Deliver white glove service by creating a concierge-style experience for each member.
- Educate members on the surgical process, available incentives, and program benefits.
- Assist with provider selection and coordinate with physician offices to streamline care.
- Answer questions with clarity and compassion, ensuring members feel valued and supported.
- Proactively engage new members while maintaining strong relationships with existing ones.
- Consistently go the extra mile to help members navigate the complexities of surgery

Requirements:

- High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
- 1–3 years' experience in a customer service, service center, and/or sales enablement role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Ability to organize work activities to meet deadlines
- Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

- $1,500 sign-on bonus
- Parking Reimbursement - $150/month
- Onsite Paid Training
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
- Free onsite Gym membership

## #LI-MM1

#LifeAtLantern

About You:

- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
- You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

## About Lantern

## Company Overview
- **One-liner**: Lantern is a specialty care platform that connects members with top-tier surgeons, oncologists, and infusion providers to deliver high-quality, affordable care for surgery, cancer, and infusion therapy.
- **Entity Type**: Private (bootstrapped/venture-backed – funding details not publicly disclosed)
- **Headquarters**: Dallas, Texas, USA
- **Founded**: 2011 (originally as SurgeryPlus)
- **Founders**: Not publicly named on the site (founded by a team that identified the need for better specialty care navigation)

## Core Business
- Primary industry: Healthcare services / specialty care management
- Target customers: B2B – employers and health plans that offer Lantern as a benefit to their members; also serves members directly (B2B2C)
- Mission statement: “Help make excellent, affordable care more accessible to everyone.”

## Products & Services
- **Surgery**: Curated Network of Excellence for elective surgeries – members get access to top-performing surgeons with <1% complication rate vs. 8–15% national average, 55%+ lower rates, and faster scheduling (17 days vs. 38 average).
- **Cancer Care**: Oncology navigation program – connects members to community cancer centers and NCI-designated centers with average access in under 10 days; dedicated Nurse Navigators.
- **Infusion Therapy**: In-network infusion services for conditions like cancer, rheumatoid arthritis, and multiple sclerosis – includes at-home options; employers save 40%+ on infusion costs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: 12 million lives covered; over $1 billion saved for members and employers.
- **Notable Investors/Partners**: Not listed publicly; the company partners with top health plans and employers across the US.
- **Growth Signals**: Hired 354 people in 2024; expanded from surgery into cancer care and infusion therapy; <1% member complication rate; member NPS of 85.

## Competitive Advantages
- Network of Excellence – providers are hand-selected based on quality, not just reviews, leading to significantly better outcomes (complication rate <1% vs. 8-15% industry average).
- Cost savings – negotiated rates 55%+ lower than traditional insurance, with average employer savings of 40%+ on infusions.
- Personalized care – each member gets a dedicated Care Advocate and clinical support from Care Advocates and Nurse Navigators.
- End-to-end platform covering three highest-cost categories (surgery, cancer, infusions) that account for 50% of healthcare spend.

## Strategic Focus
- Expanding services to address more high-cost, high-complexity care needs – most recently adding infusion therapy.
- Scaling the curated provider network nationally while maintaining quality standards.
- Driving adoption among employers and health plans to cover more lives.

## Why Work Here
- Culture driven by the LIGHT values: Logic, Inclusion, Grit, Humanity, Truth.
- Fast-growing company – added 354 employees in 2024, actively hiring across roles.
- Fully remote or hybrid? The careers page suggests employees “work from across the U.S.” with a Dallas home office; likely offers flexible work arrangements.
- Comprehensive benefits: Health Insurance, Health Savings Account, Dental, Vision, Paid Parental Leave, Short & Long Term Disability, Life and AD&D Insurance, Paid Vacation, Retirement Savings Plan, and commuter spending.
- Mission-driven work: directly improving access to excellent, affordable specialty care for millions.

## Sources
1. [Lantern Careers Page](https://lanterncare.com/about-us/careers/)
2. [Lantern About Us](https://lanterncare.com/about-us/)
3. [Lantern Home Page (The Specialty Care Platform)](https://lanterncare.com/)
4. [Lantern Leadership Team](https://lanterncare.com/our-team/)
5. [Lantern Contact Page](https://lanterncare.com/contact-us/)
6. [Greenhouse Careers (Employer Direct Healthcare)](https://job-boards.greenhouse.io/employerdirecthealthcare)

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