---
title: 'Customer Engagement Assistant - TakealotMORE at Takealot Group'
canonical: 'https://feeny.ai/job/customer-engagement-assistant-takealotmore-takealot-group-cape-town-gj7m933qkjzq'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Engagement Assistant - TakealotMORE at Takealot Group

- **Company:** Takealot Group
- **Location:** Cape Town, South Africa
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/takealotgroup/jobs/8336125

## Job description

Customer Engagement Assistant

takealot.com, a leading South African online retailer, is looking for a highly talented Customer Engagement Assistant to join our Customer Service team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

This position will report to the Customer Services Team Leader

Your responsibilities will include:

- Responsible for monitoring and interacting with customers via all social media channels for Takealot and associated brands, including complaints logged via these platforms.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Customer Retention – handling of all inbound team customer engagement relating to out of stock cancellations and supplier delays communicated to customers.
- Escalated complaints management – Complaint escalations addressed to the CEO, received via receptionist and various business units.
- Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
- Liaise between internal departments to solve customer queries.
- Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided.
- Adhoc work processing – Communication of business errors which may give rise to complaints – e.g.: identifying an inadvertent pricing error and cancelling all orders related
- Take ownership of our customers and ensure that their needs are met as soon as possible.

Requirements:

- Good command of English (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
- Ability to clearly understand and respond appropriately to customer issues
- Ability to demonstrate empathy towards customer’s issues
- High level of understanding of business processes
- Understanding of social media and the various forms of engagement
- Confidence in sharing information and providing feedback
- Ability to multitask as well as to prioritise task in order of importance / urgency
- Demonstrated ability to effectively complete tasks with great attention to detail
- Good working knowledge of internet browsers, MS Excel and MS Outlook
- Able to communicate with all levels of management
- Ability to read and interpret data and draw valid conclusions
- Desire to continually learn, focused and self-motivated
- Be collaborative, team oriented, and accountable
- Be customer centric and maintain a positive synergy for all queries
- Be action-orientated & problem-solving
- Possess patience, endurance and tenacity to resolve complex complaints and queries
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- Ability to receive constructive feedback in order to improve and develop output.
- Accountable and responsible, takes ownership regardless of whose ‘problem’ it is
- Flexibility to work rotational shifts which includes weekends, public holidays and night work
- Internet requirements: dedicated capped Wi-Fi
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable

Qualifications & Experience:

- Completed NQF Level 4 or higher
- At least 6- 12 months customer service experience

The Environment:

- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

## About Takealot Group

## Company Overview
- **One-liner**: Takealot Group is South Africa’s largest e-commerce ecosystem, operating online retail (takealot.com), fashion (Superbalist, divested), and on-demand delivery (Mr D).
- **Entity Type**: Private subsidiary of Naspers (publicly-listed multinational)
- **Headquarters**: Cape Town, South Africa
- **Founded**: June 2011
- **Founders**: Kim Reid (CEO); acquired alongside Tiger Global Management from the earlier Take2 business

## Core Business
- **Primary industry/industries**: E-commerce, Online Retail, On-Demand Food Delivery, Logistics
- **Target customers**: B2C (online shoppers, food delivery users) and B2B (through Takealot for Business; third-party sellers on Marketplace; logistics clients like Woolworths, Pick n Pay)
- **Mission or purpose statement**: “To be the largest most customer-centric online shopping destination in Africa” and “Changing lives in South Africa for the better through e-commerce.”

## Products & Services
For each major offering:
- **[takealot.com](https://takealot.com)**: South Africa’s largest online retailer — a full-service e-commerce store with product categories from electronics to groceries, plus a Marketplace of over 11,000 third-party sellers.
- **[Mr D](https://mrd.co.za)**: On-demand food and grocery delivery app (formerly Mr Delivery). Competes with Uber Eats. Partners with Pick n Pay, Nespresso, Frozen 4 You, and Woolworths-owned Absolute Pets.
- **[TakealotMORE](https://www.takealot.com/more)**: Subscription service (two tiers) akin to Amazon Prime, offering free delivery and exclusive deals.
- **[Takealot for Business](https://www.takealot.com/business)**: B2B procurement service launched September 2025.
- **[TakealotNOW](https://www.takealot.com)**: Ultra-fast (minutes/hours) delivery pilot launched December 2025 for ~1,000 items in Cape Town, Pretoria, and Johannesburg.
- **[Takealot Fulfilment Services (TFS)](https://job-boards.greenhouse.io/takealotgroup)**: Logistics and warehousing arm providing distribution services to third-party retailers like Woolworths.

## Market Standing
- **Valuation/Market Cap**: Not disclosed directly (Takealot Group is a private subsidiary of Naspers; Naspers’ market cap is >$50B but Takealot is one division).
- **Key Metric**: **Revenue** → R16.4 billion (2026 financial year) — 18% year-over-year growth. First-time full-year profitability: R181 million operating profit (vs. R214 million loss prior year).
- **Notable Investors/Partners**: Parent company **Naspers** (96% ownership). Former major investor **Tiger Global Management** (early funding). Logistics partners: **Woolworths**, **Pick n Pay**, **Nespresso**, **Inospace** (logistics park).
- **Growth Signals**: 
  - 17% revenue growth at takealot.com (2025), 28% annual growth in a recent period.
  - Mr D revenue grew 8% (2025) and 18% annually in a later period.
  - Achieved group-level profitability for first time in June 2026.
  - Electric vehicle fleet: 232 e-bikes, 41 Mellowvan 3-wheel EVs, ~30 electric trucks (with more on order).
  - Opened new Cape Town e-commerce logistics park at Inospace’s Powder Mill Park (January 2026).
  - ~7,300 employees company-wide (including drivers and contractors).

## Competitive Advantages
- **Scale & logistics moat**: Largest e-commerce platform in Africa, with own delivery network (Mr D), distribution centers in Western Cape and Gauteng, and a vast network of Pickup Points across all 9 South African provinces.
- **Ecosystem lock-in**: Subscription (TakealotMORE), marketplace, food delivery, and B2B — all integrated into a single platform.
- **Local infrastructure advantage**: Own electric vehicle fleet, solar-powered warehouses (1,800 kWp combined capacity), and a growing fulfilment-as-a-service (TFS) offering for other retailers.
- **Brand trust**: Dominant South African e-commerce brand with over a decade of customer loyalty.

## Strategic Focus
- **Profitability & expansion**: After achieving group profitability in 2026, focus is on scaling TakealotMORE subscriptions, B2B (Takealot for Business), and ultra-fast delivery (TakealotNOW).
- **Logistics diversification**: TFS offering fulfillment services to third parties (Woolworths, etc.) — replicating Amazon’s FBA model.
- **Electric fleet & sustainability**: Accelerating EV adoption and solar energy at DCs.
- **Competing with Amazon SA**: Amazon launched in South Africa; Takealot is investing heavily in speed, subscription, and B2B to defend market share.

## Why Work Here
- **Culture highlights**: Described by the company as “driven by people, powered by tech”; values include customer obsession, fast results, collaboration, and doing the extraordinary. Diverse, trust-based environment.
- **Remote/hybrid/office**: Likely hybrid/office-based (Cape Town and Johannesburg hubs — engineering and BI roles appear to be based in Cape Town; sales roles in Johannesburg).
- **Notable perks or engineering culture**: Strong tech stack (Scala, Java, Machine Learning, Search, DevOps) with 22 active job openings on Greenhouse (June 2026). Engineering teams include: **Takealot Engineering**, **Mr D Engineering**, **Business Intelligence**, and **Product**. Roles range from Data Engineers, Senior Software Engineers, Data Scientists, to QA Analysts. Company emphasizes autonomy, speed, and continuous learning.
- **Growth trajectory**: Company is on an upward profit path, with a young, evolving tech team. High-impact roles with ownership in a market leader.

## Sources
1. [Takealot Group Official Site](https://takealotgroup.com/)
2. [Takealot Group Career Page (Greenhouse)](http://job-boards.greenhouse.io/takealotgroup)
3. [Takealot Group Wikipedia](https://en.wikipedia.org/wiki/Takealot_Group)
4. [Takealot Group LinkedIn](https://www.linkedin.com/company/takealot-group)

## Other roles at Takealot Group

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- [Head: Driver Experience and Future of Work](https://feeny.ai/job/head-driver-experience-and-future-of-work-takealot-group-cape-town-qths775f4teh) — Cape Town, South Africa
- [Head: Corporate Communications](https://feeny.ai/job/head-corporate-communications-takealot-group-cape-town-xexvs86tb4j2) — Cape Town, South Africa
- [Data Compliance Specialist](https://feeny.ai/job/data-compliance-specialist-takealot-group-cape-town-jc98rp44v8hq) — Cape Town, South Africa
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