--- title: 'Customer Engagement Manager at Ema' canonical: 'https://feeny.ai/job/customer-engagement-manager-ema-bengaluru-acmx6haga5gb' type: 'job' last_seen: '2026-09-09' --- # Customer Engagement Manager at Ema - **Company:** Ema - **Location:** Bengaluru, India - **Employment:** full-time - **Posted:** 2026-07-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/ema/c8446453-2775-4329-a88b-f4352b0502c0 ## Job description ## ABOUT EMA Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Ema is building the world’s first Universal AI Employee — an agentic AI platform that automates complex, cross-system enterprise workflows end-to-end, with humans in the loop where it matters. Unlike copilots or narrow automation tools, Ema deploys production-grade multi-agent systems that integrate deeply with enterprise SaaS platforms and execute real business processes at scale. Our customers don’t experiment — they replace brittle, manual operations with reliable AI systems that deliver measurable outcomes. Founded by leaders from Google, Coinbase, and Okta, and backed by top-tier investors, Ema operates at the frontier of enterprise AI execution, not demos. With teams across Silicon Valley and Bangalore, we are defining how agentic AI is delivered responsibly, reliably, and at scale. If you care about building and shipping real AI systems that work in production, this role is for you. ## Who You Are The Customer Engagement Manager owns the delivery and stabilization of Ema’s agentic AI solutions — from commitment through production rollout and steady state. This is not a research role , a support role or a coordination only project management role. You are the delivery leader and technical anchor during implementation, working closely with Value Engineering, Product, Engineering, Infrastructure, and customer IT and business teams. You build rare expertise in production-grade AI delivery. You help set the bar for how agentic AI is delivered in production and prove that AI systems can be implemented responsibly, not heroically . You help enterprises move from manual processes to reliable AI execution ## What You’ll Work On 1. END-TO-END AI DELIVERY OWNERSHIP - Own delivery from design alignment through production rollout and stabilization - Ensure solutions align with Ema’s agentic architecture and platform capabilitie 1. FEASIBILITY JUDGMENT & AGENTIC WORKFLOW TRANSLATION - Develop a deep understanding of the customer’s business processes and constraints - Translate business workflows into feasible agentic AI workflows 1. TECHNICAL OVERSIGHT & DE-RISKING - Provide delivery-focused technical oversight without being the primary builder - Anticipate where AI implementations break — integrations, data quality, scale, edge cases 1. STAKEHOLDER LEADERSHIP (INTERNAL & EXTERNAL) - Act as the primary delivery point of contact for customer business and IT stakeholders - Coordinate across Engineering, Product, Data, Infrastructure, and Value Engineering 1. DELIVERY MANAGEMENT UNDER PRESSURE - Coach stakeholders and teams during high-stress phases - Reduce chaos — not amplify it — when things go wrong 1. PROGRESS, REPORTING & STABILIZATION - Communicate delivery progress, risks, and decisions clearly to all audiences - Track success through adoption signals and outcome-adjacent metrics, not just features 1. TEAM LEADERSHIP & ENABLEMENT - Provide day-to-day delivery leadership and mentorship - Promote shared standards, clear ownership, and delivery discipline ## Who You Are - You have 8+ years in technical delivery, implementation management, or program leadership roles - You have experience with agentic AI, automation, or workflow orchestration platforms - You have proven experience delivering complex, customer-facing enterprise systems - You have Hands-on exposure to AI or automation systems in production - You have experience working across Engineering, Product, and customer IT teams - You have track record beyond pilots — production, scale, and accountability required - You have familiarity with cloud platforms (AWS, GCP, Azure), APIs, and enterprise integrations - You have background in fast-growing startups or enterprise platform companies - You have strong Technical and Delivery Judgement and prior experience stabilizing systems post go-live under real pressure Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. ## About Ema ## Company Overview - **One-liner**: Ema provides a universal agentic control plane that enables enterprises to build, deploy, and scale autonomous AI agents to automate complex workflows across every business function. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States - **Founded**: March 2023 - **Founders**: Surojit Chatterjee (Co-Founder & CEO), Souvik Sen (Co-Founder & CTO) ## Core Business - **Primary industry**: Enterprise AI Software / Generative AI / Agentic AI - **Target customers**: Large enterprises across healthcare, financial services, legal, and technology sectors (B2B, Enterprise) - **Mission or purpose statement**: To give business and IT leaders one place to build, deploy, and scale AI Agents across every function—HR, Finance, Sales, Customer Support, Legal, and beyond. The company believes the future of work is "humans multiplied by AI Employees," not humans replaced by AI. ## Products & Services - **Ema Universal Agentic Control Plane**: A platform for building, deploying, and scaling AI Agents across all enterprise functions. - **EmaFusion™**: A patented AI fusion layer that blends 100+ LLMs to optimize for accuracy, cost, and latency on every query, without vendor lock-in. - **GWE™ (Generative Workflow Engine)**: The orchestration core that breaks complex enterprise workflows into multi-agent steps, with built-in human-in-the-loop, audit trails, and async operations. - **Enterprise Context Graph**: Deep, permissioned memory across an organization's data, systems, and processes so every AI Employee knows the business from Day One. ## Market Standing - **Valuation**: Not publicly disclosed - **Total Funding**: $75 million (across multiple rounds) - **Seed Round** (March 2024): $25M led by Prosus Ventures and S32 - **Series A** (July 2024): $36M led by Accel and S32 - **Additional Series A** (March 2026): $14M from 9 investors - **Notable Investors/Partners**: Accel, S32 (Section 32), Prosus Ventures, Hitachi Ventures, KPMG (strategic investment) - **Growth Signals**: - Employee headcount grew 89.2% year-over-year to 155 people. - Operates in 6 countries (US, India, UK, Canada, UAE, Germany). - Trusted by global enterprises across highly regulated industries. - Holds certifications including ISO 42001 (world's first AI management standard), SOC 2 Type II, ISO 27001, and HIPAA. - Supports on-premises and air-gapped deployment, a significant differentiator for security-conscious enterprises. ## Competitive Advantages - **EmaFusion™ Technology**: A proprietary multi-model approach that blends over 100 LLMs, optimizing for accuracy, cost, and latency while avoiding vendor lock-in. - **Enterprise-Grade Security & Compliance**: One of the few agentic AI platforms that supports on-premises and air-gapped deployment, with certifications like ISO 42001, SOC 2 Type II, ISO 27001, and HIPAA. - **Deep Enterprise Integration**: Pre-integrated with 200+ enterprise systems, with a permissioned "Enterprise Context Graph" that provides deep, institutional memory. - **Strong Strategic Backing**: Backed by top-tier VCs (Accel, S32) and a strategic investment from KPMG, signaling strong enterprise credibility. ## Strategic Focus - **Product Expansion**: Continuing to build out the agentic AI platform to cover more enterprise functions and workflows. - **Enterprise Adoption**: Deepening relationships with large, regulated enterprises (healthcare, financial services, legal). - **Global Scale**: Expanding operations across key markets (US, India, UK, Canada, UAE, Germany) to support a global customer base. - **Trust & Compliance**: Maintaining and expanding certifications (ISO, SOC 2, HIPAA) to meet the highest enterprise security standards. ## Why Work Here - **Culture**: Ema describes itself as an "AI-first" company that hires "fewer people with a hunger and growth mindset" and augments the human workforce with AI employees. Core values include being innovative, trusted, relentlessly driven, and bold. - **Engineering Philosophy**: The company has a published "Engineering Manifesto" and emphasizes hiring "builders and creators." They believe a "10x team is better than a 10x individual" and operate with a "no wait, no boundaries" approach. - **Work Environment**: "Everyone builds" is a key principle—employees are expected to write software, create original content, and build new processes regardless of their formal role. - **Remote/Hybrid Policy**: Not explicitly stated, but offices are located in the SF Bay Area (US), India, UK, and Canada, suggesting a global, likely hybrid-friendly setup. - **Talent Pool**: The company attracts talent from top tech companies (Google, Meta, Amazon, Coinbase, Databricks) and top universities (IIT Delhi), indicating a high-caliber peer group. - **Open Roles (as of mid-2026)**: 32 active job postings, including roles in ML Engineering, Backend Engineering, DevOps, Product Management, Security & Compliance, and Marketing. ## Sources 1. [ema.ai/careers](https://www.ema.ai/careers) 2. [jobs.ashbyhq.com/ema](https://jobs.ashbyhq.com/ema) 3. [Crunchbase - Ema](https://www.crunchbase.com/organization/ema-8724) 4. [LinkedIn - Ema](https://www.linkedin.com/company/ema-unlimited) 5. [Tracxn - Ema](https://tracxn.com/d/companies/ema/__ksb3jUKrtsxUjw6V-pJ_Daac843jAQUG62LqeRWEGJ0) ## Other roles at Ema - [Head of Customer Engagement](https://feeny.ai/job/head-of-customer-engagement-ema-san-francisco-pqc150cce1p8) — San Francisco, CA - [Revenue Operations Lead](https://feeny.ai/job/revenue-operations-lead-ema-united-states-2g847c4jvf54) — United States - [Partner Manager - UK](https://feeny.ai/job/partner-manager-uk-ema-united-kingdom-wjefgt06nw9f) — United Kingdom - [Product Manager, UK](https://feeny.ai/job/product-manager-uk-ema-united-kingdom-c5rn0ymc65x6) — United Kingdom - [Engineering Leader](https://feeny.ai/job/engineering-leader-ema-united-kingdom-0pkrba3j842v) — United Kingdom - [Product Manager](https://feeny.ai/job/product-manager-ema-united-kingdom-c92vm7dwg3xh) — United Kingdom - [AI/Data Resident](https://feeny.ai/job/ai-data-resident-ema-india-b0n50fg8697n) — India - [Head of Partnerships & Alliances, North America](https://feeny.ai/job/head-of-partnerships-alliances-north-america-ema-united-states-es1ew2we43qx) — United States - [Senior Support Specialist- UK](https://feeny.ai/job/senior-support-specialist-uk-ema-united-kingdom-h366sdasgw6h) — United Kingdom - [AI Application Engineer (Contractor role)](https://feeny.ai/job/ai-application-engineer-contractor-role-ema-san-francisco-b186ea5rxq17) — San Francisco, CA