---
title: 'Customer Engagement Manager at Rivia'
canonical: 'https://feeny.ai/job/customer-engagement-manager-rivia-zurich-a60kqy962z6r'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Engagement Manager at Rivia

- **Company:** Rivia
- **Location:** Zurich, Switzerland
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-02
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.gem.com/rivia/am9icG9zdDrnEW6XVJwukXVKrLe-JLIn

## Job description

## About Rivia

[Rivia](http://rivia.com/) is a data engine for clinical trial intelligence. It provides data infrastructure and AI-driven workflows for clinical trial teams, enabling biotechs to run studies more efficiently and to demonstrate which patients derive the greatest benefit from new therapies. Biopharma companies are the source of most therapeutic innovation, yet clinical development is frequently slowed by fragmented data and outdated tooling. Rivia delivers a real-time, integrated view across clinical trial data, improving both trial execution and the evaluation of new treatments.

Our goal is for Rivia to become the new standard infrastructure for modern drug development, bringing new therapies to market more successfully at a fraction of the cost.

We seek highly self-motivated, motivated and talented professionals to contribute to our growing startup.

## About Customer Engagement

Given the highly complex nature of clinical trials and how it interfaces with our technology, the Customer engagement team at Rivia is pivotal in ensuring our clients achieve their desired outcomes and derive maximum value from our platform. We build strong relationships with our clients, provide expert guidance and support, and drive customer satisfaction and retention. Our team is committed to understanding and addressing client needs, ensuring a seamless and rewarding experience with Rivia. This role has many dynamic opportunities for professional growth and advancement.

## The Role

As a Customer Engagement Manager at Rivia, you will be the primary point of contact for our clients, ensuring they navigate their clinical trials and maximize the benefits from our platform. You will work closely with clients to understand their objectives, provide guidance and support that drives customer satisfaction and retention. The ideal candidate is customer-focused, impact driven, tech-savvy, and has a deep understanding of the pharmaceutical industry.

Working Model: This role is based on-site in our Zürich office.

What Excites You

- Being part of a collaborative startup where you can make a direct impact on our customer’s biotech innovations and our business.
- Working in a fast-paced environment where you can leverage your customer success expertise.
- Building and nurturing strong client relationships, driving their success and generating new business opportunities.

## Responsibilities

- Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships.
- Understand client needs and objectives, and ensure they are successfully met through Rivia’s platform.
- Develop and execute customer engagement plans to drive client engagement, satisfaction, and retention.
- Conduct regular check-ins and business reviews with clients to monitor progress and identify opportunities for optimization.
- Provide proactive support and guidance to clients, addressing any issues or concerns promptly and effectively.
- Collaborate with the sales, product, and technical teams to ensure a seamless customer experience, optimize product and go-to-market strategies.
- Educate clients on new functionalities of the Rivia platform, ensuring they are fully leveraged.
- Track and report on key customer success metrics, providing regular updates to senior management.

What Excites us

- 5+ years of experience in customer success, account management, or a related role, preferably within the pharmaceutical, Biotech, or healthcare technology sectors.
- Scientific or Engineering background
- Proven ability to build and maintain relationships with C-level executives and key decision-makers.
- Strong understanding of data infrastructure and analytics platforms.
- Experience in defining and capturing client ROI.
- Excellent communication, presentation, and interpersonal skills.
- Customer-focused with a passion for delivering exceptional service and support.
- Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
- Problem-solving skills and a proactive approach to identifying and addressing client needs.

Bonus

- Experience with SaaS products for biopharma
- Evidence of customer retention and expansion
- Knowledge of drug development and/or clinical trials

## Our Values

At Rivia, we are committed to excellence, continuous learning, and the success of both our customers and our team. If you are driven to exceed targets, eager to shape the future of clinical trials, and passionate about making a meaningful difference in the biotech industry, Rivia is the place for you.

- In it to Win it: Approach every challenge with determination, resilience, and a drive, aiming for the best outcomes and solutions.
- Embrace change: We see change as an opportunity for growth, innovation, and improvement, continuously evolving to stay one step ahead
- Why not?: Asking why not, instead of why, allows us to show our curiosity, allowing us to challenge assumptions and explore new possibilities.
- Find the gap: We are curious and we proactively approach identifying opportunities and solving problems before they arise.
- Collective accountability: We are one team, on one mission and we are committed to shared responsibilities and mutual support, enabling trust and collaboration.

## About Rivia

## Company Overview
- **One-liner**: Rivia builds a unified intelligence layer for clinical trials, using AI agents to transform fragmented trial data into structured, actionable insights for biotechs and pharmaceutical companies.
- **Entity Type**: Private (Series A)
- **Headquarters**: Zurich, Switzerland
- **Founded**: 2022
- **Founders**: Erik Scalfaro (CEO), Tiago Kieliger (CTO), Henk Streefkerk (Chief Medical Officer)

## Core Business
- **Primary industry**: Healthcare IT / Clinical Trial Intelligence
- **Target customers**: Biotech and pharmaceutical companies running clinical trials (B2B, Enterprise)
- **Mission or purpose statement**: To be the leading unified clinical trial data platform, driving therapeutic innovation through the power of technology. The company’s vision is to help bring new therapies to market at a fraction of today’s cost.

## Products & Services
- **Rivia Core Intelligence Layer**: Unifies fragmented clinical trial data from any vendor or file into a single, structured foundation mapped to protocol logic, visits, and endpoints. Serves as the base for all workflows and agents. [rivia.com](https://www.rivia.com/)
- **Rivia Detect (Agentic Data Quality)**: AI agents that continuously run clinical checks across all data, cluster issues into root causes, propose corrective actions, and automate resolution workflows (e.g., drafting queries, preparing site communication). [rivia.com](https://www.rivia.com/)
- **Rivia Spark (Visual Intelligence)**: A natural-language interface that transforms user questions into dynamic graphs and cohorts, enabling instant data exploration. [rivia.com](https://www.rivia.com/)
- **Rivia Spark Patient Profile Assistant**: An AI-powered conversational agent embedded in the Patient Profile to answer questions about individual patients regarding adverse events, biomarkers, visits, and trends. [rivia.com](https://www.rivia.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**:
    - **Total Funding**: $18.2M ([linkedin.com](https://linkedin.com/company/rivia-sa))
        - Series A (March 2026): $15M led by Earlybird Venture Capital
        - Seed Round (June 2024): $3.2M led by Speedinvest
- **Notable Investors/Partners**: Earlybird Venture Capital (Lead, Series A), Speedinvest (Lead, Seed)
- **Growth Signals**: Headcount grew 66.7% year-over-year to 22 employees, with a 500% increase in job postings year-over-year. The platform has been adopted by European and US biotechs running global clinical trials, demonstrating measurable impact in trial execution efficiency and therapeutic understanding.

## Competitive Advantages
- **Unified data layer**: Rivia’s platform ingests data from any vendor or file format, harmonizing it into reusable, trial-specific models—solving a major fragmentation problem in clinical trials.
- **Agentic AI**: The platform deploys specialized AI agents for data quality, visual intelligence, and patient profiling, moving beyond simple dashboards to autonomous workflow execution.
- **Speed of deployment**: Rivia claims customers can go live in under 20 days by leveraging existing data access methods and automated integration. [rivia.com](https://www.rivia.com/)
- **Deep domain expertise**: Founded by a team combining technical and medical expertise (CEO, CTO, and Chief Medical Officer), giving the product credibility in a highly regulated industry.

## Strategic Focus
- **Scaling the platform**: Growing the team across engineering, AI, sales, and people functions to expand product capabilities and customer reach.
- **Embedding intelligence**: Continuing to develop and refine AI agents that operate across the entire clinical trial lifecycle.
- **Expanding market presence**: Building on existing traction with European and US biotechs to capture a larger share of the clinical trial software market.

## Why Work Here
- **Impactful mission**: Employees are directly involved in accelerating the development of new therapies and getting better treatments to patients faster. [rivia.com](https://www.rivia.com/careers)
- **Culture of ownership and collaboration**: Employee testimonials highlight growth, ownership, and a collaborative environment that encourages continuous learning and innovation. [rivia.com](https://www.rivia.com/careers)
- **Fast-growing startup**: With 66.7% headcount growth, 500% growth in job postings, and a recent $15M Series A, the company is in a strong growth phase.
- **Work policy**: Hybrid model, with primary offices in Zurich, Switzerland, and a smaller presence in Blandford, Massachusetts. Typical time on-site is expected. [builtin.com](https://builtin.com/company/rivia)
- **Open roles (as of recent data)**: Senior Frontend (Full-stack) Engineer, Senior AI Engineer, Quality Assurance (Compliance) Manager, Head of People, Account Executive, Senior Backend (Full-stack) Engineer, and Solutions Engineer. [linkedin.com](https://linkedin.com/company/rivia-sa)

## Sources
1. [rivia.com](https://www.rivia.com/)
2. [rivia.com/about](https://www.rivia.com/about)
3. [rivia.com/careers](https://www.rivia.com/careers)
4. [builtin.com](https://builtin.com/company/rivia)
5. [linkedin.com](https://linkedin.com/company/rivia-sa)
6. [jobs.gem.com/rivia](https://jobs.gem.com/rivia)

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