--- title: 'Customer Engagement Specialist at GeneDx' canonical: 'https://feeny.ai/job/customer-engagement-specialist-genedx-gaithersburg-maryland-2a0p0341cz7t' type: 'job' last_seen: '2026-09-11' --- # Customer Engagement Specialist at GeneDx - **Company:** GeneDx - **Location:** Gaithersburg Maryland, United States - **Compensation:** $21–$26/hr - **Posted:** 2026-07-30 - **Last confirmed live:** 2026-09-11 - **Apply:** https://genedx.com/careers/openings?gh_jid=4720153005 ## Job description ## CLIENT ENGAGEMENT SPECIALIST GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit [www.genedx.com](http://www.genedx.com/). This is a full-time, on-site position in Gaithersburg, MD Summary We operate with the conviction that what is best for our customers (patients, their families, and the clinicians, payers, and partners who serve them) must be embedded in every aspect of our work. At GeneDx, we believe: - Genomic information has broad utility, and every person should have access to their genome delivered expertly, ethically, and responsibly -- to guide health decisions throughout life. - The transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system, that benefit society as a whole. - Genomics will radically transform therapeutic development, bringing better therapies to patients faster, and patients should control and can direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others. In support of these beliefs, we value: - Openness, Accountability, Simplicity, Curiosity, Rigor, Efficiency, Equitability, Integrity, Humility, and Bravery. Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within, bringing better health from genomics to patients around the world. More about the role The Client Engagement Specialist will provide exceptional customer service, and laboratory related communication regarding specimen submissions. This also includes releasing results to healthcare professionals, and their patients. As well as, handling all customer service contact received by telephone and/or electronically. Job Responsibilities - Provide exceptional customer service to patients and healthcare providers - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Understanding of healthcare regulations and compliance requirements to ensure all activities are conducted in accordance with established protocols. - Ensure accuracy in entering and maintaining patient information and handling medical documentation. - Ability to communicate effectively with patients, healthcare providers, and team members both verbally and in writing. - Answer incoming calls and respond to inquiries promptly and professionally - Place client supply orders and arrange for medical kit shipments - Review and manage consent forms, medical hold forms, faxes, and work in inbound and outbound queues - Utilize medical terminology for clear communication with patients and healthcare professionals - Report laboratory results following established protocols and assist clients with test requirements, specimen submission, and other laboratory policies and procedures - Analyze and resolve customer concerns or issues effectively by utilizing appropriate resources. - Work with clients for missing information such as insurances, ICD 10/CPT, notes, consents, and demographics - Collaborate with other team members to ensure a seamless customer experience - Provide client education/reeducation regarding general billing and non-billing related issues as needed People Manager - No Education, Experience, and Skills ## Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Knowledge of medical terminology to effectively communicate with patients and healthcare providers - Strong data entry skills with a high level of accuracy and attention to detail - Excellent phone etiquette and interpersonal skills to provide outstanding customer service - Ability to communicate clearly and effectively - Passionate about providing excellent customer service in the healthcare industry - Must be able to multitask in a fast-paced environment - Ability to handle stressful or difficult situations with the ability to de-escalate calmly and professionally - Comfortable interacting with technical staff and other departments - Proficiency in Microsoft Office, Excel, and Salesforce, with the ability to learn new systems, is a plus. ## Preferred - 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience - Bilingual preferred Competencies Mathematical, computer, reasoning, and language skills at the professional level. Certificates, Licenses, Registrations - None Work Environment This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. Physical Demands This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: - Sitting for extended periods (up to 8 hours per day) - Repetitive use of hands and fingers for typing and mouse operation - Visual acuity for reading computer screens and documents - Ability to communicate effectively via phone and video calls - Occasional lifting of up to 10 pounds (office supplies, equipment) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Acknowledgements The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. Pay Transparency, Budgeted Range $21—$26 USD A culture that plays to win, because patients are counting on us​ At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.​ Here’s what you can expect day to day:​ 1. Play like a champion (step up, redefine what’s possible, own it)​ We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.​ 1. Think bigger (stretch beyond, courage not consensus)​ We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.​ 1. Grow fast (be curious, speak up, be agile)​ We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.​ If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx. At GeneDx, we believe in taking care of our people. We provide competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally. We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. GeneDx is a place where people from all backgrounds can make an impact. All privacy policy information can be found [here](https://www.genedx.com/privacy). ## About GeneDx ## Company Overview - **One-liner**: GeneDx provides advanced genetic testing for rare and inherited diseases, using the world’s largest rare disease dataset to deliver faster, more accurate diagnoses. - **Entity Type**: Public (NASDAQ: WGS) - **Headquarters**: Stamford, Connecticut, United States - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - Primary industry: Clinical genomics / rare disease diagnostics - Target customers: B2B (clinicians, health systems, biopharma partners) and B2C (patients, families via at-home sample collection) - Mission: “To diagnose any genetic disease as early as possible for more people around the world.” [genedx.com](https://www.genedx.com/why-genedx) ## Products & Services - **GeneDx Infinity™**: The largest rare disease genomic dataset, with data from over 2.5 million tests, nearly 1 million exomes/genomes, and 7+ million phenotypic data points. Powers all testing and fuels drug discovery. [genedx.com](https://www.genedx.com/) - **ExomeDx™ & GenomeDx™**: Industry-leading whole exome and whole genome sequencing tests, ranked #1 by pediatric and genetic specialists and granted FDA Breakthrough Device Designation. Available via simple cheek swab with at-home collection. [genedx.com](https://www.genedx.com/) - **Targeted Panels**: Comprehensive panels for specific conditions, offering rapid results (days to weeks) and actionable insights. [genedx.com](https://www.genedx.com/) - **Biopharma Services**: Accelerate drug discovery and clinical development using the GeneDx dataset and clinical expertise. [genedx.com](https://www.genedx.com/) ## Market Standing - **Valuation/Market Cap**: Not publicly available (public company, market cap fluctuates) - **Key Metric (Annual Revenue)**: $882.5 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/genedx/life) - **Total Funding (historical)**: $1.216 billion, including a $121M Series C led by BlackRock Innovation Capital (2020), post-IPO equity rounds, and a $100M venture round in 2025. [linkedin.com](https://www.linkedin.com/company/genedx/life) - **Notable Investors/Partners**: BlackRock Innovation Capital, Sema4 (parent company). In-network for 79% of commercially insured patients; Medicaid coverage in 36 states. Trusted by over 75,000 clinicians. [genedx.com](https://www.genedx.com/) - **Growth Signals**: Headcount grew 47% YoY (1,005 employees as of mid-2026); acquired Fabric Genomics (2025); named one of Fast Company’s Most Innovative Companies of 2025. [linkedin.com](https://www.linkedin.com/company/genedx/life) [genedx.com](https://www.genedx.com/careers) ## Competitive Advantages - **Largest rare disease dataset (GeneDx Infinity™)**: Unmatched scale enables 17% higher diagnostic yield vs. standard testing. [genedx.com](https://www.genedx.com/) - **Speed and actionability**: Results in days to weeks, with industry-leading classification and genetic counselors available. 60% of diagnosed patients see a change in medical management. [genedx.com](https://www.genedx.com/) - **Over 25 years of innovation** (cumulative from legacy GeneDx): Discovered 500+ new disease-gene relationships and published 1,000+ scientific papers. [genedx.com](https://www.genedx.com/why-genedx) - **FDA Breakthrough Device Designation** for core tests, validating clinical utility. ## Strategic Focus - **Expand access**: Drive adoption of whole exome/genome sequencing as first-line testing for rare disease, growing payer coverage and reducing the diagnostic odyssey. - **Accelerate drug discovery**: Leverage the dataset to partner with biopharma for therapeutic development. - **Improve health system efficiencies**: Deliver integrated genomic intelligence to health systems for faster, more cost-effective care. [genedx.com](https://www.genedx.com/why-genedx) ## Why Work Here - **Culture**: Described as “play like a champion”, “think bigger”, and “grow fast” – with a bias for action and meaningful ownership. Emphasis on urgency and purpose because patients are counting on them. [genedx.com](https://www.genedx.com/careers) - **Benefits**: Comprehensive medical/dental/vision, virtual visits, behavioral health, 22 weeks fully paid parental leave, up to $25K annually for fertility/adoption/surrogacy, 401k match up to 5%, employee stock purchase plan at 15% discount, 11 paid holidays, competitive PTO, life/disability insurance, and free personal genetic testing. [genedx.com](https://www.genedx.com/careers) - **Work model**: Not explicitly stated; likely hybrid/office-based given multiple locations (US, Canada, Iceland, UK, etc.). Remote flexibility may vary by role. - **Engineering & science culture**: Strong focus on bioinformatics, data operations, and clinical research. Recent openings include Director of Bioinformatics Engineering, Product Manager, and Clinical Analyst. [linkedin.com](https://www.linkedin.com/company/genedx/life) - **Mission-driven**: Every role directly contributes to ending the diagnostic odyssey for children with rare diseases. [genedx.com](https://www.genedx.com/careers) ## Sources 1. [genedx.com](https://www.genedx.com/) 2. [genedx.com](https://www.genedx.com/careers) 3. [genedx.com](https://www.genedx.com/why-genedx) 4. [genedx.com](https://www.genedx.com/careers/openings) 5. [linkedin.com](https://www.linkedin.com/company/genedx/life) ## Other roles at GeneDx - [Regional Account Executive - General Pediatrics (Greater Michigan)](https://feeny.ai/job/regional-account-executive-general-pediatrics-greater-michigan-genedx-remote-ktys2f1mcsxa) - [Manager, Enterprise Support & Technology Assets](https://feeny.ai/job/manager-enterprise-support-technology-assets-genedx-gaithersburg-maryland-taqd2tpv1d3w) — Gaithersburg Maryland, United States - [Sr Director, Revenue Accounting & Commercial Finance](https://feeny.ai/job/sr-director-revenue-accounting-commercial-finance-genedx-remote-v50wb43wswn9) - [Regional Account Executive - Specialty (Tampa)](https://feeny.ai/job/regional-account-executive-specialty-tampa-genedx-remote-nwrtt1e2mckn) - [RCM Client Billing Specialist](https://feeny.ai/job/rcm-client-billing-specialist-genedx-remote-23trcertkj4x) - [RCM Client Billing Manager](https://feeny.ai/job/rcm-client-billing-manager-genedx-remote-ne10ebpahcry) - [Facilities Lead](https://feeny.ai/job/facilities-lead-genedx-gaithersburg-maryland-j91xcwpwrraj) — Gaithersburg Maryland, United States - [Clinical Billing Integrity Lead Analyst](https://feeny.ai/job/clinical-billing-integrity-lead-analyst-genedx-remote-g63wc6z7h9qc) - [Quality Engineer](https://feeny.ai/job/quality-engineer-genedx-remote-d5f6pz7y5xya) - [Principal Quality Engineer](https://feeny.ai/job/principal-quality-engineer-genedx-remote-94623gmakvvt)