---
title: 'Customer Engagement Specialist - Maternity Cover at Octus'
canonical: 'https://feeny.ai/job/customer-engagement-specialist-maternity-cover-octus-pakistan-thespq4n8dj5'
type: 'job'
last_seen: '2026-11-09'
---

# Customer Engagement Specialist - Maternity Cover at Octus

- **Company:** Octus
- **Location:** Pakistan
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-09
- **Apply:** https://job-boards.greenhouse.io/octus/jobs/5274958007

## Job description

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.

## Role

The Customer Engagement Specialist at Octus will be responsible for providing help with ongoing support and queries from a sub-set of existing clients that are on “auto-renewal” contracts and address any questions they might have about their access, their subscriptions and the content they subscribe to. Ensuring the client gets maximum value from their existing subscriptions is a key element of this role. This role will also entail providing the client updates on their subscription and reviewing usage to ensure good overall use/engagement with our services.

The Customer Engagement specialist will work closely with the rest of the Sales organization, the Customer Success team and Marketing teams to provide great overall support in all areas to the client.

This is an 8-month maternity cover position. There is potential for the role to become permanent, depending on business needs.

## Responsibilities

- Responsible for overall day-to-day management and support of clients assigned to them that are on autorenewal contracts
- Manage all questions and queries from these clients, which will be wide ranging in nature. These will generally relate to the services the client takes, user access, training, content queries, etc
- Ensure regular client contact touch points are all achieved based on the goals set – at least one call every 2 months and response to emails in the same working day
- The ability to think commercially about the relationships they build with clients and identify any potential cross-sell sales opportunities
- Ensure a high level of client retention and minimize cancellations of services from clients.
- To collaborate with the other areas of the Commercial team – Sales, Customer Success, Marketing and Commercial Operations to ensure great client service and good process is followed
- Coordinate with Octus product team to identify opportunities for product and platform enhancements by providing feedback from these clients into our “troops feedback” Slack channel
- Ability to negotiate when client pushes back

Requirements:

- A background in Customer service/support or Account Management and providing exceptional service to clients
- Familiarity with the Credit Markets is a plus
- Proven ability to think commercially about the interaction with the client and identify future sales opportunities and new areas of need for the client
- Can bring a positive attitude and stays organized in a fast paced, high growth and ever-changing environment
- Ability to build strong working relationships of value with clients and key stakeholders internally
- Good communication skills – verbal and over email
- Experience in using Salesforce to review and log client interaction and track activity is preferred
- Self-motivated with high energy and a willingness to learn and adapt
- Good organization and structure around time/task management
- Must be willing to work UK business hours
- Previous experience in a similar role with similar areas of responsibility

## Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

## About Octus

## Company Overview
- **One-liner**: Octus is the essential credit intelligence, data, and workflow platform that powers the global leveraged finance and private credit markets for buy-side firms, investment banks, law firms, and advisory firms.
- **Entity Type**: Private (acquired by Permira in 2022)
- **Headquarters**: New York, New York, United States
- **Founded**: 2013
- **Founders**: Kent Collier (CEO)

## Core Business
- **Primary industry**: Financial Services / Fintech / Credit Intelligence
- **Target customers**: B2B — Enterprise (investment banks, buy-side firms, law firms, advisory firms)
- **Mission or purpose statement**: Deliver rigorously verified intelligence at speed to create a complete picture for professionals across the entire credit lifecycle, empowering confident, market-defining decisions.

## Products & Services
- **CreditAI by Octus**: Agentic AI platform layered on the world’s largest validated library of leveraged finance, legal, and credit intelligence, trained by leading financial, legal, and data experts.
- **FinDox Document Management**: Trusted document management with the largest repository of searchable documents (5M+ source data documents), aggregated and indexed by AI-integrated technology.
- **Fundamentals Data**: The only fundamental data service with complete market coverage across all stages of credit (deal origination to distressed debt) covering leveraged loans, high-yield bonds, and private credit.
- **Excel Add-ins, REST APIs, and Snowflake Data Shares**: Workflow tools designed to streamline research processes and optimize investment, compliance, portfolio, and data management workflows.
- **News & Intelligence**: Breaking news and intelligence from a global team of 250+ financial analysts, legal analysts, and expert financial journalists.
- **LevPro + Sky Road (Post-Acquisition)**: A vertically integrated, AI-powered portfolio management and trading solution for CLO and private credit managers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (acquired by Permira in 2022; prior total funding of ~$1.3M in seed rounds)
- **Key Metric**: 40,000+ global subscribers trust Octus for credit intel and data; 60,000+ stories published globally every year; 9.3M+ deal documents covering 25k+ issuers and 53k+ deals
- **Notable Investors/Partners**: Susquehanna Growth Equity (lead investor in 2016), Permira (acquiring entity). Key acquisitions include LevPro, Sky Road, FinDox, Debt Explained, LoansIntel, and Aggredium Finance Ltd.
- **Growth Signals**: Rapid headcount growth (603 employees across 20 countries including UK, Pakistan, Romania, Colombia, Lithuania); completed acquisition of LevPro in 2025; expanding AI capabilities with CreditAI; category creator across research, data analytics, and intelligence.

## Competitive Advantages
- **Unmatched market coverage**: The only fundamental data service with complete coverage across all stages of credit — from deal origination to distressed debt — across leveraged loans, high-yield bonds, and private credit.
- **World’s largest library**: The largest repository of leveraged finance intelligence, data, and deal documents going back 9+ years across 25k+ issuers and 53k+ deals.
- **Human + AI “trifecta”**: A unique combination of 250+ financial analysts, legal analysts, and journalists working alongside proprietary AI models (CreditAI) for the most accurate and holistic analysis across credit.
- **Trusted by elite clients**: 100% of the top 10 asset managers and CLO managers are clients; trusted by the world’s leading investment banks, law firms, and advisory firms.
- **Proven acquisition strategy**: Aggregated multiple niche players (FinDox, Debt Explained, Sky Road, LevPro) to build a vertically integrated platform.

## Strategic Focus
- **AI-first innovation**: Layering agentic AI (CreditAI) on validated credit intelligence to automate workflows and deliver faster, more accurate insights.
- **Vertical integration**: Completing the acquisition of LevPro and Sky Road to deliver an end-to-end AI-powered portfolio management and trading solution for CLO and private credit managers.
- **Global expansion**: Operating in 20 countries with a growing presence across EMEA, APAC, and the Americas.
- **Data and workflow unification**: Continuing to unify credit intelligence, research, and portfolio management into a single essential platform.

## Why Work Here
- **Culture**: Described as a “ridiculously successful rocket ship” with a growth-mindset, customer-first focus, and a culture of equity, opportunity, and access. Employees are driven, action-oriented, and effective team players.
- **Hybrid/Remote Policy**: Flexible, hybrid working policy with home office reimbursements.
- **Benefits**: Medical, dental, vision, 401(k), generous PTO (including vacations, sick leave, and parental leave), employee referral bonuses, manager training programs, Kudos recognition program, gym subsidies, and reimbursements for career development and continuing education.
- **Engineering/Data Culture**: Strong emphasis on AI, data science, and engineering — roles include Senior AI Engineer, Senior Data Scientist, Lead DevOps Engineer, and Quantitative Analyst. The team includes a Chief Scientist & Head of AI Innovation (Sreekanth Mallikarjun) and a Global Head of Data (Tejs Broberg).
- **Growth Opportunity**: A rare category creator across research, data analytics, and intelligence — employees can “turn expertise into customer impact” and level up their career in a market-moving growth story.

## Sources
1. [octus.com](https://octus.com/)
2. [octus.com/about-us](https://octus.com/company/about-us/)
3. [octus.com/careers](https://octus.com/company/careers/)
4. [Greenhouse Jobs](https://job-boards.greenhouse.io/octus/jobs/5114966007)
5. [LinkedIn](https://www.linkedin.com/company/octus-credit1)

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