---
title: 'Customer Engineer at Ampersand'
canonical: 'https://feeny.ai/job/customer-engineer-ampersand-san-francisco-th55zm5tc05c'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Engineer at Ampersand

- **Company:** Ampersand
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/ampersand/f130dab2-06f3-47a1-8c10-6c07e83095ca

## Job description

## OUR MISSION

At Ampersand, we are building scalable integration infrastructure that delivers real-time context to AI agents in seconds. Our declarative platform, 150+ open-source connectors, and embeddable UI components give developers the building blocks they need to ship deep, bidirectional integrations.

We power cutting-edge AI companies like 11x, Orb, Square, and Crunchbase. Almost every engineering team that has evaluated us against other solutions has chosen to use Ampersand. As our product and brand evolve, we're looking for great people to join our experienced team of former Firebase, AWS, Meta and Square engineers and operators.

## ABOUT US

Ampersand was founded in 2022 by Ayan Barua and Lauren Long — two engineers and repeat founders with a rare combination of developer tools and SaaS experience. You can learn more about our full team here https://www.withampersand.com/about.

We've raised Series A funding from top-tier investors known for their early-stage bets on generational companies like Anthropic, Apple, Twilio, Supabase, and Vercel.

Together, we believe:

- This is a once-in-a-generation opportunity to build the connectivity infrastructure for AI. Seizing this moment requires passion, hard work, and continuous learning. At the same time, this is a marathon, not a sprint.
- Velocity comes from great strategic decisions, not doing the 99 things you don't have to do.
- In five core values that shape how we work every day: Craft, Customer Empathy, Ownership Mindset, Velocity, and Humility.

## THE ROLE

We're hiring a Customer Engineer to serve as the technical backbone of our customer relationships, from first implementation through long-term success.

You'll work directly with technical customers to design and deploy solutions, solve complex integration challenges, and make sure they get real value from the platform. You're also the critical link between customers and the product team — the person who surfaces what's not working, what's needed next, and what's worth building. This is a role for someone who's technically sharp, genuinely enjoys working with customers, and takes ownership of outcomes, not just tasks.

## WHAT YOU’LL OWN

- Technical Support — Provide front-line technical support to engineering teams using Ampersand — answering questions in Slack and hopping on calls to troubleshoot live.
- Customer Onboarding — Support onboarding from a technical perspective, from initial setup through a working implementation.
- Escalation Management — Escalate issues to the core engineering team with the context required for a fast resolution — and own the loop until it's closed.
- Product Feedback — Partner with the broader engineering team to identify product gaps, bugs, and recurring feature requests. Your perspective from the field matters.
- Expert Partnership — Act as a thought partner and extended team member to customers — not just a support contact. Be the person who actually knows the product cold.
- Tooling & Automation — Build tools and automations, and leverage AI to accelerate troubleshooting and reduce time-to-resolution.
- Problem Solving — Dive into code and logs. Front-load as much solving as possible before escalating. Communicate with empathy, substance, and technical accuracy.

## WHAT YOU’LL BRING

- Computer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support
- Strong technical foundations — APIs, integrations, and modern software architectures aren't foreign to you
- You dive into code and logs; you don't stop at the surface of a problem
- You distill what the customer is saying, read between the lines, and ask follow-up questions that uncover the deeper issue
- Clear communication across a range of audiences — junior engineer to VP of Engineering
- A pattern-recognition instinct — you notice recurring problems and surface them proactively
- Experience with APIs, integrations, developer tools, or enterprise software is a strong plus
- Familiarity with AI-native products, agent-based systems, or workflow automation is a bonus

## THE PERKS

- Competitive salary and equity
- Medical, dental, and vision insurance
- Free lunch on in-office days (Mon/Tue/Thu)
- 401(k) with company match, commuter benefits, HSA
- Up to 4 weeks PTO
- Team socials and retreats

[https://app.ashbyhq.com/api/images/user-content/b22b18d6-d95e-4343-bac1-b022615326da/5ed5af3e-e2f7-4a9c-a13a-afd1edc30d22/BWW05494.jpg] [https://app.ashbyhq.com/api/images/user-content/b22b18d6-d95e-4343-bac1-b022615326da/f2d3ea1d-d752-4dba-9842-9ea77c77b88f/IMG_8373.jpg]

## About Ampersand

## Company Overview
- **One-liner**: Ampersand provides a declarative developer platform for building native, bi-directional product integrations with customers’ CRM and GTM applications.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Ayan Barua (Co-founder, CEO) and Lauren Long (Co-founder, CTO)

## Core Business
- **Primary industry/industries**: B2B SaaS developer tools, infrastructure for integrations
- **Target customers**: Product and engineering teams at B2B SaaS companies (especially those building AI agents or platforms that need to sync with customer systems of record)
- **Mission or purpose statement**: Enabling B2B AI Agents to sync with their users’ System of Records for real-time context (from LinkedIn)

## Products & Services
- **Ampersand Platform**: A declarative framework that lets developers define integrations in a manifest file (`amp.yaml`), covering reads, writes, and event subscriptions. Includes a managed server that handles auth, retries, cost/ quota management, and a set of embeddable UI components for customer configuration.
- **Open Connectors Library**: An open-source library of pre-built connectors for popular SaaS tools (Salesforce, HubSpot, Marketo, Dynamics, and hundreds more). Developers can contribute or request new connectors.
- **Proxy API**: Authenticated passthrough requests for custom or unsupported objects/fields.
- **AI SDK**: Official SDK to enable AI agents to read/write customer data in real time.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $4.7M (Seed round, April 2023); estimated annual revenue of $2.4M
- **Notable Investors/Partners**: Matrix Partners (lead), basecase capital, Flex Capital, Blue Moon VC
- **Growth Signals**: +14.3% YoY employee growth (13 employees); expanding into AI agent use case; active GitHub repositories with rising stars; strong employer rating (5.0/5.0 on LinkedIn)

## Competitive Advantages
- **Open-source first**: An open connectors library that gives developers full control and extensibility, differentiating from closed “unified API” platforms.
- **Declarative and version-controllable**: Integrations are defined in code (YAML), composable, and fit into existing CI/CD pipelines – avoiding drag-and-drop editors that are hard to scale.
- **Bi-directional and customer-configurable**: Supports both read and write, plus real-time event subscriptions, with dynamic field mapping for enterprise customers.
- **Built for product use**: The platform is designed to be exposed directly to end users through embeddable UI components, reducing the engineering burden of building integration management interfaces.

## Strategic Focus
- **Current priorities**: Deepening support for AI agents by enabling real-time sync with systems of record; expanding the connector library (recently added Billing, new integrations); maintaining a lean, highly technical team.
- **Direction for growth**: Become the standard integration layer for B2B SaaS products, especially those incorporating agentic AI. Continued investment in developer experience and open-source community.

## Why Work Here
- **Culture highlights**: Rated 5.0/5.0 on LinkedIn (1 review) with perfect scores for Work-Life, Compensation, and Culture. Described as a small, fast-moving team where engineers have high ownership.
- **Remote/hybrid policy**: HQ in San Francisco, with team members in Nepal and Canada, suggesting a remote-friendly or distributed hybrid setup.
- **Notable perks/engineering culture**: Employees come from top tech companies (Square, Amazon, Meta). Tech stack includes TypeScript, Go, React, Terraform. Emphasis on open-source contributions and developer-facing products. The team is small (13 people), offering significant impact and visibility.

## Sources
1. [withampersand.com](https://www.withampersand.com/)
2. [linkedin.com](https://www.linkedin.com/company/withampersand)
3. [cbinsights.com](https://www.cbinsights.com/company/ampersand-4)
4. [docs.withampersand.com](https://docs.withampersand.com/overview)
5. [github.com](https://github.com/amp-labs)

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