---
title: 'Customer Engineer, APAC at OpenRouter'
canonical: 'https://feeny.ai/job/customer-engineer-apac-openrouter-apac-1mra2rf7fwfw'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Engineer, APAC at OpenRouter

- **Company:** OpenRouter
- **Location:** APAC
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/openrouter/64fe7bcc-39e7-454b-bb13-020d5676b162

## Job description

## About OpenRouter

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve. As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

## About the Role

As a Customer Engineer, you'll be the technical quarterback for OpenRouter's enterprise sales cycles. You'll partner with account executives to conduct discovery, deliver compelling demos, architect solutions, and overcome technical objections. You'll be the trusted technical advisor who helps prospects understand how OpenRouter solves their specific AI challenges. This role sits at the intersection of sales, engineering, and product—you'll need to be equally comfortable in customer meetings, building demo environments, and providing product feedback to engineering. This foundational individual-contributor role supports OpenRouter’s expanding APAC footprint. While the primary focus is pre-sales, you’ll also have additional Customer Support and Customer Success responsibilities as we build out a regional team.

## What You'll Do

- Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, and requirements, and assess technical fit across API integration, model requirements, data residency, and compliance.
- Develop expertise in OpenRouter’s products and solutions, design customized demonstrations, and manage proof-of-concept environments that show how OpenRouter can solve prospects’ specific business problems.
- Partner with AEs throughout the sales cycle from discovery through close, including responding to proposals and technical questions and presenting at customer meetings, QBRs, and executive briefings.
- Address technical objections and competitive positioning, and support negotiations on technical terms, SLAs, and implementation timelines.
- Provide feedback to Product and Engineering on feature requests, competitive gaps, and market requirements to inform roadmap prioritization.
- Support technical onboarding and adoption for APAC customers and serve as the regional point person for account health, partnering with US-based teams to identify technical blockers and adoption risks.
- Assist customers with technical issues during APAC business hours, including hands-on API and code-level debugging and minimal reproductions, with handoffs to US-based Support and Engineering for deeper investigation or off-hours coverage.

## What You Bring

- 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
- Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure, including reading and debugging code and troubleshooting API integrations.
- Excellent presentation skills with the ability to explain complex technical concepts to varied audiences. Strong problem-solving skills and ability to architect solutions under pressure.
- Customer-first mindset with a genuine desire to help customers succeed and willingness to balance a primary pre-sales focus with technical adoption, account health, and initial support responsibilities as needed.
- Ability to operate autonomously as a foundational regional contributor while collaborating closely with a globally distributed team, including maintaining flexible overlap with US colleagues for planned training, team meetings, and important customer handoffs.
- Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.

## About OpenRouter

## Company Overview
- **One-liner**: OpenRouter provides a unified API that gives developers access to 400+ large language models from 70+ providers through a single interface.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Alex Atallah (CEO, Co-Founder), Louis Vichy (Co-Founder)

## Core Business
- **Primary industry**: AI Infrastructure / Developer Tools
- **Target customers**: B2B — software developers, AI application builders, and enterprises building agentic and LLM-powered products.
- **Mission or purpose**: To be the unified interface for LLMs, helping developers build AI applications without worrying about provider lock-in, downtime, or complex integrations.

## Products & Services
- **Unified LLM API**: A single, OpenAI-compatible API endpoint that provides access to 400+ models from 70+ providers (OpenAI, Anthropic, Google, Meta, Mistral, etc.). Handles authentication, request routing, rate limiting, and automatic failover. Developers avoid managing separate API keys and billing relationships.
- **Enterprise Offering**: Custom data policies, fine-grained provider controls, and dedicated support for organizations that need data governance and compliance.
- **Model & App Rankings**: A public leaderboard and community hub for discovering top-performing models and AI applications built on the platform.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of **$200M** across multiple rounds (Seed, Series A, Series B).
- **Latest Funding**: $120M venture round in April 2026.
- **Notable Investors**: Andreessen Horowitz, Menlo Ventures, Snowflake Ventures, ServiceNow Ventures, League of Generalists.
- **Growth Signals**: Processes **100 trillion tokens monthly**; serves **250k+ apps** and **4.2M+ global users**; headcount grew **+611% year-over-year** to 46 employees; LinkedIn followers grew **+871.9% year-over-year** to 14,754.

## Competitive Advantages
- **Provider Agnosticism**: Developers are not locked into a single provider; OpenRouter handles failover and routing across 70+ providers, ensuring high availability and resilience.
- **Cost Optimization**: Offers better prices than going direct to many providers, with no subscription fees — users simply buy credits.
- **Massive Model Selection**: 400+ models in one API, from frontier reasoning models to lightweight, cost-optimized options, enabling dynamic model selection per task.
- **OpenAI-Compatible SDK**: Drop-in replacement for existing OpenAI integrations, minimizing migration friction.

## Strategic Focus
- **Scaling Infrastructure**: Building distributed inference infrastructure to improve reliability and reduce latency for global users.
- **Enterprise Adoption**: Growing enterprise sales team and launching dedicated enterprise features (data policies, compliance controls).
- **Agentic Development**: Supporting the next wave of autonomous AI agents with robust routing, fallback, and observability.
- **Platform Expansion**: Growing the ecosystem of featured agents and apps built on OpenRouter.

## Why Work Here
- **Remote First**: Flexibility to work from anywhere in the US.
- **Small, High-Impact Team**: ~46 employees with a flat structure where every person has direct impact on the product and users.
- **Competitive Compensation**: Top-of-market salary and equity packages.
- **Health & Wellness**: Fully covered health, dental, and vision plans for you and your dependents.
- **WFH Budget**: Annual stipend for home office setup and internet.
- **Unlimited PTO**: Encouraged time off to recharge.
- **Quarterly Offsites**: Regular team gatherings to connect in person.
- **Engineering Culture**: High ownership, small team punching above its weight, building critical AI infrastructure at massive scale (100T tokens/month).

## Strategic Focus
- **Scaling Infrastructure**: Building distributed inference routing to improve reliability and reduce latency globally.
- **Enterprise Growth**: Expanding enterprise sales, security, and compliance features to serve larger organizations.
- **Agentic Ecosystem**: Supporting the next wave of autonomous AI agents with robust routing, fallback, and observability.
- **Platform Expansion**: Growing the marketplace of featured agents and apps, and deepening integrations with developer tools.

## Competitive Advantages
- **Provider Agnosticism**: Developers are not locked into a single provider; OpenRouter handles failover and routing across 70+ providers, ensuring high availability.
- **Cost Optimization**: Offers better prices than going direct to many providers, with no subscription fees — users simply buy credits.
- **Massive Model Selection**: 400+ models in one API, from frontier reasoning models to lightweight, cost-optimized options.
- **OpenAI-Compatible SDK**: Drop-in replacement for existing OpenAI integrations, minimizing migration friction.

## Why Work Here
- **Remote First**: Flexibility to work from anywhere in the US.
- **High Impact, Small Team**: ~46 employees, each with direct impact on the product and millions of users.
- **Competitive Compensation**: Top-of-market salary and equity packages.
- **Health & Wellness**: Fully covered health, dental, and vision plans for you and your dependents.
- **WFH Budget**: Annual stipend for home office setup and internet.
- **Unlimited PTO**: Encouraged time off to recharge.
- **Quarterly Offsites**: Regular team gatherings to connect in person.
- **Engineering Culture**: High ownership, small team punching above its weight, building critical AI infrastructure at massive scale.

## Sources
1. [openrouter.ai](https://openrouter.ai/)
2. [openrouter.ai/careers](https://openrouter.ai/careers)
3. [jobs.ashbyhq.com/openrouter](https://jobs.ashbyhq.com/openrouter/)
4. [cbinsights.com](https://www.cbinsights.com/company/openrouter)
5. [linkedin.com/company/openrouter](https://www.linkedin.com/company/openrouter)

## Other roles at OpenRouter

- [Site Reliability Engineer, Provider Operations](https://feeny.ai/job/site-reliability-engineer-provider-operations-openrouter-united-states-j18dk08e73e4) — United States
- [Business Development Representative, Enterprise](https://feeny.ai/job/business-development-representative-enterprise-openrouter-united-states-r9ksdb1qmwtj) — United States
- [IT Manager](https://feeny.ai/job/it-manager-openrouter-new-york-h4f8zd8xr9bm) — New York, NY
- [Software Engineer, Ori](https://feeny.ai/job/software-engineer-ori-openrouter-united-states-hhnpazwg5tmq) — United States
- [Product Marketing Manager, Enterprise](https://feeny.ai/job/product-marketing-manager-enterprise-openrouter-united-states-2q95fjg7keq8) — United States
- [Product Manager, OpenRouter Connect](https://feeny.ai/job/product-manager-openrouter-connect-openrouter-united-states-528m22mvv1h8) — United States
- [GRC Manager](https://feeny.ai/job/grc-manager-openrouter-united-states-72y537rhzzyq) — United States
- [Engineering Manager, Provider Ecosystem](https://feeny.ai/job/engineering-manager-provider-ecosystem-openrouter-united-states-gyn2ks85jeq4) — United States
- [Software Engineer, Trust & Safety](https://feeny.ai/job/software-engineer-trust-safety-openrouter-united-states-5hgj3pzc4aa4) — United States
- [Solutions Architect](https://feeny.ai/job/solutions-architect-openrouter-united-states-qr713fthv7qn) — United States