---
title: 'Customer Engineer (Coordinator) at Willow'
canonical: 'https://feeny.ai/job/customer-engineer-coordinator-willow-manila-ehezjmtp52ah'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Engineer (Coordinator) at Willow

- **Company:** Willow
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-05
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/willowinc/b79a5b65-6dca-4083-8d4c-f566a602ba07

## Job description

## About Willow

Willow is building the leading Operational AI platform for the built world. We help owners and operators of large, complex environments better understand, manage, and optimize their buildings and infrastructure by connecting physical, operational, and human data into a unified digital foundation. Our platform enables customers to move from fragmented systems and reactive workflows to smarter operations, better decision-making, and meaningful financial and operational outcomes.

We are at an important stage of company growth: scaling commercial momentum, increasing operating rigor, and building the foundation for long-term category leadership.

## About the Role

This role plays a critical part in delivering Willow's Digital Twin platform to customers. Working closely with project and team leads, you will help drive successful deployments, coordinate cross-functional activities, and ensure high-quality outcomes. This role offers the opportunity to grow and nurture strategic customer accounts and directly contributing to Willow's long-term growth and expansion. Our ideal candidate is a self-starter with a demonstrated record of successfully coordinating complex, cross-functional projects to achieve desired outcomes. Previous experience working across subject matter areas where you may or may not be an expert will also be key to success. Standout candidates will have a proven ability to understand and explain complex technical content to enable internal and external teams to arrive at appropriate decisions. This is an individual contributor role (not a people-management position) that sits within our Customer Engineering (CE) department, and it will require the ability to collaborate across cross-functional teams to support deployment efforts, build strong internal working relationships, and manage stakeholder expectations.

Responsibilities:

- Help build and set up Digital Twins for our clients by working directly on live deployment projects
- Use your knowledge of building systems (HVAC, BMS, electrical, and mechanical) to help process and validate data
- Work with 3D building models (such as Revit or Navisworks) to understand building layouts and support accurate Digital Twin creation, while analysing large datasets using tools like Excel to identify issues and ensure data accuracy
- Work closely with teammates across different departments to help set up and support system integrations.
- Use AI tools to speed up data processing, documentation, and problem-solving, while staying open to learning and adopting new tools and technologies as they become available.
- Ensure the Team Leader is informed on progress, issues, risks and blockers on a daily basis to enable accurate deliverable management
- Engage with Willow’s Product and Engineering team to improve product capabilities and roadmap

What we are looking for:

- 3+ years’ experience in MEP / building services engineering, Building Automation Services, or project/program coordination, ideally in a SaaS or technology-enabled services business
- An MEP engineering background (mechanical, electrical and/or plumbing), specifically control and monitoring within the built environment, is highly valued
- A solid understanding of typical building technology systems such as HVAC controls, Building Management Systems (BMS), lighting controls, energy metering networks, IT/OT/IoT devices and networks, and access control and security technologies
- 3D modeling / BIM experience is highly regarded and a significant plus — exposure to authoring or review tools such as Revit, Navisworks or Archicad.
- Comfortable using or learning AI tools like Claude to improve productivity
- Strong communication skills — able to explain things clearly and simply to teammates
- Strong data analysis skills, with the ability to interpret and work across large, disparate datasets (e.g. using Excel, SQL or similar tools) to draw out insights and inform decisions
- A positive attitude, enthusiastic, flexible, energetic and highly motivated

## About Willow

## Company Overview
- **One-liner**: Willow provides an AI-driven digital twin platform that unifies building data, predicts failures, and automates responses to reduce operational costs and carbon emissions across commercial real estate.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2017
- **Founders**: Bert Van Hoof (CEO)

## Core Business
- **Primary industry/industries**: PropTech / Smart Buildings / Facilities Management Software
- **Target customers**: Enterprise owners and operators of large commercial real estate portfolios, specifically in Higher Education, Healthcare, Retail, and Aviation sectors.
- **Mission or purpose statement**: "To create a world where every building on the planet responds to the people, purpose, and environments they serve." [willowinc.com](https://willowinc.com/company/)

## Products & Services
- **WillowTwin (Digital Twin Platform)**: A SaaS platform that creates a virtual representation of a physical building, integrating data from sensors, HVAC, occupancy metrics, and design specs into a dynamic knowledge graph for real-time monitoring and analysis.
- **Willow Copilot**: An AI-powered conversational interface that makes years of asset history, fault context, and recommended actions available on demand to operations teams.
- **Willow Skills & Active Control**: Autonomous rules and AI models that predict failures (e.g., equipment breakdowns, grid shifts, weather impacts) and automatically adjust building systems like HVAC without human intervention.
- **Willow+ Powered by Microsoft**: A packaged solution launched in 2024 in partnership with Microsoft, combining Willow’s platform with Microsoft Dynamics 365 for integrated building operations. [willowinc.com](https://willowinc.com/company/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **AUD 42 million** (~USD 28 million) raised across multiple rounds. [linkedin.com](https://linkedin.com/company/willowinc)
- **Notable Investors/Partners**: Partners include **Microsoft** (strategic partnership for Willow+), **Brookfield Properties**, **Investa**, and **Procore**. [willowinc.com](https://willowinc.com/company/)
- **Growth Signals**: 
  - Expanded from Sydney to Dallas (US headquarters) and Manila (operations hub) with a distributed workforce across 8 countries (Australia, US, Canada, Philippines, UAE, and others).
  - Reports key customer outcomes: **25% reduction in maintenance costs** and **20% reduction in downtime costs** for critical systems like refrigeration. [willowinc.com](https://willowinc.com/)
  - Headcount of approximately **125 employees** with steady LinkedIn follower growth (+0.5% monthly, ~22,112 followers). [linkedin.com](https://linkedin.com/company/willowinc)

## Competitive Advantages
- **Cross-system AI vs. static rules**: Unlike traditional fault detection systems that write static rules for single systems, Willow’s AI operates across every system at once (HVAC, electrical, refrigeration, etc.) and provides automated root-cause diagnostics.
- **Autonomous action**: Willow “closes the loop” by not just detecting faults but actively controlling building systems in response to data, reducing the need for human intervention.
- **Digital Twin with Knowledge Graph**: The platform activates design, spec, and telemetry data into a unified knowledge graph, providing multi-dimensional impact scores (cost, energy, comfort, risk) that competitors lack.

## Strategic Focus
- **Deepening the Microsoft partnership**: The 2024 launch of Willow+ Powered by Microsoft signals a go-to-market strategy leveraging Microsoft’s enterprise sales channels (Dynamics 365 and Azure).
- **Sustainability & compliance**: Helping large portfolio owners meet aggressive climate pledges and evolving regulations (e.g., carbon reporting, energy efficiency mandates) while unlocking government rebates.
- **Global expansion**: Growing presence in North America (Dallas HQ) and Asia-Pacific (Manila hub) to serve multinational real estate clients.

## Why Work Here
- **Flexibility**: Willow offers a flexible work environment including remote work options and flexible hours. Current open roles (Customer Engineer, BIM Coordinator) are listed as remote for Manila. [jobs.lever.co](https://jobs.lever.co/willowinc)
- **Culture**: Described internally as supportive, collaborative, and friendly with a focus on mentorship and coaching. The company values adaptability, self-motivation, resilience, and a collaborative mindset (“Willower Traits”). [willowinc.com](https://willowinc.com/talent/)
- **Impact**: Employees work on technology that directly saves money for clients while reducing carbon emissions—a mission-driven angle (“saving money and saving the planet are no longer mutually exclusive”).
- **Innovation & Technology**: The company is at the forefront of AI and digital twin technology in the built environment, offering challenging, fast-paced work with opportunities for growth.

## Sources
1. [willowinc.com - Product Page](https://willowinc.com/)
2. [willowinc.com - Company Page](https://willowinc.com/company/)
3. [willowinc.com - Careers Page](https://willowinc.com/talent/)
4. [jobs.lever.co - Willow Openings](https://jobs.lever.co/willowinc)
5. [linkedin.com - Willow Company Profile](https://linkedin.com/company/willowinc)

## Other roles at Willow

- [Digital Coordinator (BIM Coordinator / Customer Engineer Coordinator)](https://feeny.ai/job/digital-coordinator-bim-coordinator-customer-engineer-coordinator-willow-manila-wcekd4kvv2k2) — Manila, Philippines
- [BIM Coordinator (Customer Engineer Coordinator)](https://feeny.ai/job/bim-coordinator-customer-engineer-coordinator-willow-manila-yep6k4jqraap) — Manila, Philippines
- [Building Management System Coordinator (Customer Engineer Coordinator)](https://feeny.ai/job/building-management-system-coordinator-customer-engineer-coordinator-willow-acggysrdazpp) — Manila, Philippines