---
title: 'Customer Engineer at Diagrid'
canonical: 'https://feeny.ai/job/customer-engineer-diagrid-united-states-10qw57z0bwcm'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Engineer at Diagrid

- **Company:** Diagrid
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/Diagrid/6d47dded-b71d-4d21-ba79-842afe66ff21/application

**Skills:** Java, .NET, Go, Node, Python, Git, Distributed Systems, Cloud Engineering, System Design, Open Source Software, Kubernetes, Docker, Container based systems, Public cloud provider, .ASP.NET Core, Express, Django, Spring Boot, Dapr

> The Customer Engineer designs and implements solutions using open-source and Diagrid technologies to help customers succeed with cloud-native applications. This role involves engaging with prospective customers, delivering demos, building Proof of Concept solutions, and providing architecture guidance on distributed...

## Job description

## WHO WE ARE:

We believe that open-source software, open standards and APIs are the greatest transformational tools for organizations in the modern software development era.

Our mission at Diagrid is to provide developers with APIs and tools that help them focus on their code and not on infrastructure. As online digital services need to handle more load and run on multiple clouds or on-premises environments, programming to higher level abstractions delivers consistent, secure and reliable code that is easily portable and helps organizations de-risk their projects.

Diagrid is founded by the creators of the Dapr https://dapr.io/ and KEDA https://keda.sh/ open-source projects, and who led the user experience, design and development of hyper-scale infrastructure cloud services, serverless platforms and open-source projects at Microsoft. Dapr has now achieved graduated status within the CNCF, joining renowned projects like Kubernetes, Prometheus, and Istio.

We are backed by top VC firms and supported with industry leading investors and advisors including Joe Beda (Kubernetes Co-Founder, former Co-Founder / CTO at Heptio) Matt Klein (Creator of Envoy, Lyft), Mark Russinovich (CTO, Microsoft Azure), William Morgan (Creator of Linkerd, CEO Buoyant), Seth Vargo (Senior Staff Engineer, Google), Adam Gross (Former CEO, Heroku), Sri Viswanath (Former CTO, Atlassian), Adam Frankl (Dev Marketing Expert, Neo4J & JFrog), and Roopak Venkatakrishnan (Head of platforms, Bolt).

The Role:

As a Customer Engineer at Diagrid, your goal is to quickly understand the customer's needs and pain points to design and implement solutions using open source and Diagrid technologies. You are an expert in listening to customers, understanding their needs and requirements, aggregating their feedback and writing code with them to successfully get them on a path of success using Diagrid products.

Your day-to-day consists of working with new prospective customers who are looking to use open-source Dapr in their solutions, whether these are existing brownfield or new greenfield applications, and then onboarding them to Diagrid Cloud. You will engage with users by creating and delivering customer demos, building Proof of Concept (PoC) solutions in a variety of programming languages and be providing architecture guidance on a broad set of technologies focused in the Cloud Native space. You will use your expert knowledge of cloud engineering and system design to help customers with their most important distributed system challenges.

The Customer Engineer is an integral part of the Engineering team. You will bring your knowledge and insights from these real world customer engagements to directly impact Diagrid products. You will be the voice of the customer in the company and work closely with the product team to scope product features and prioritize user feedback. You will inform the leadership team of where you see the biggest customer pain points and help identify opportunities. Your insights will be greatly valued and accounted for in both product and even strategic direction.

We’d especially love to hear from you if you have...

Prior experience working as a cloud architect or Technical Product Manager. Experience with modern application architectures and cloud-native development practices. Prior experience in a high-growth startup focusing on cloud and open source technologies.

We strongly uphold our values and culture and actively seek this out in all people applying to this position.

You'll love this job because...

- You enjoy working to discover customer challenges and finding unique solutions using your technical expertise
- You enjoy using a diversity of programing languages, developer frameworks and technologies, meeting customers with the technology they are using today and helping them adapt and adopt to the cloud and open source
- You like gathering customer feedback across a wide range of users and scoping their issues and feature requests into user stories to be implemented by engineering
- You love working in a startup environment where things change rapidly, and you are directly responsible for its success
- You are interested in cloud architecture patterns and building distributed applications across clouds and platforms

Qualifications:

- 3+ years in a Solutions Engineer, Sales Engineer, Developer Advocate, or similar technical customer-facing role
- Excellent customer engagement and communication skills
- Experience in designing and building enterprise applications and solutions
- Solid understanding of computer science principles with a focus on distributed systems
- Solid developer experience in at least one of Java, .NET or Go
- Good experience with Node and PythonExperience with open source software
- Experience with Git based version control systems
- Ability to shift priorities quickly and adapt to changing circumstances
- Bonus: experience with Kubernetes, Docker or other container based systems
- Bonus: experience with public cloud provider
- Bonus: experience with developer frameworks including .ASP.NET Core, Express, Django, Spring Boot
- Bonus; experience with Dapr (http://dapr.io http://dapr.io/)

## DIAGRID BENEFITS:

- Competitive compensation
- Company equity
- Remote first & flexible work environment
- Flexible paid time off
- Comprehensive healthcare for you and your dependents
- Choice of hardware
- $1000 for home office setup
- Monthly WFH stipend
- Team events & gatherings
- Chance to collaborate with industry-leading figures

Diagrid, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

## About Diagrid

## Company Overview
- **One-liner**: Diagrid provides an execution layer for production AI, specializing in durable execution and zero-trust governance for autonomous agents and workflows, built on open-source standards (Dapr and KEDA).
- **Entity Type**: Private (Series A)
- **Headquarters**: Seattle, Washington, United States (also listed as Federal Way, WA)
- **Founded**: 2021
- **Founders**: Mark Fussell (CEO), Yaron Schneider (CTO)

## Core Business
- Primary industry: Software Development, Cloud Computing, AI Infrastructure
- Target customers: B2B, Enterprise, specifically regulated industries (government, defense, financial services) and any organization running mission-critical, event-driven applications or AI agents.
- Mission or purpose statement: To deliver the world's most reliable and secure platform for mission-critical workflows and autonomous AI agents.

## Products & Services
- **Diagrid Catalyst**: An agentic AI orchestration platform designed for Kubernetes. It adds resilient, self-recovering execution, zero-trust security, and cryptographic identity to any AI agent framework and MCP server. Key features include durable execution (automatic crash recovery, exactly-once steps), verifiable execution (cryptographic audit logs, tamper-evident records), and zero-trust access control.
- **Conductor (by Diagrid)**: A free tool for developers that simplifies running Dapr (Distributed Application Runtime) in production, providing management, monitoring, and operational capabilities for microservices.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $24.2M. Annual Revenue estimated at $650K.
- **Notable Investors/Partners**: Norwest Venture Partners (led Series A), Amplify Partners (led Seed), Seth Vargo. Customers include Ignition Group and IBM.
- **Growth Signals**: Active hiring with 6 open positions. Headcount of 26 employees distributed globally across 7 countries. Recent product launch of "Diagrid Catalyst" pivoting the company into the AI agent orchestration space. Achieved SOC 2 Type 2 Attestation in 2024. Listed in AWS Marketplace.

## Competitive Advantages
- **Founding Team & Open Source Cred**: Built by the creators of Dapr and KEDA, two graduated CNCF projects with massive enterprise adoption. This gives them deep technical authority and a built-in community.
- **Unique Product Offering**: Combines durable execution with cryptographic verification and zero-trust governance in a single platform, specifically targeting the "AI agent" market. This is a differentiated approach compared to standard workflow engines or observability tools.
- **Lock-in Free & Multi-Cloud**: Built on open-source software, allowing customers to run on any cloud (AWS, Azure, GCP) or on-premise, including air-gapped environments for the most regulated sectors.

## Strategic Focus
- **AI Agent Orchestration**: The company has pivoted its core messaging and product (Catalyst) to focus squarely on the reliability and governance of autonomous AI agents and MCP servers.
- **Regulated Enterprise**: Targeting government, defense, and financial services with features like air-gapped deployment, cryptographic audit trails, and zero-trust access.
- **Open Source Leadership**: Continuing to invest in and build upon the Dapr and KEDA ecosystems to drive adoption and community trust.

## Why Work Here
- **Remote-First Culture**: The company is globally distributed (employees in the US, Spain, Portugal, Canada, UK, Greece, Netherlands) and fully remote. "Remote isn't a policy, it's how we're built."
- **Competitive Compensation & Equity**: Offers market-benchmarked salaries and equity so that employees share in the company's success.
- **Comprehensive Benefits**: Includes health, dental, and vision coverage, a home office stipend (WFH stipend), and flexible time off.
- **Engineering Culture**: Values include "cherish integrity," "be courageous," "stay humble," and "be collaborative." The team is heavily technical (37% in technical roles) and includes alumni from Microsoft, Red Hat, VMware, and Cloudflare. The work is deeply technical, involving open source, Kubernetes, and cutting-edge AI infrastructure.
- **Team Gatherings**: Despite being remote, the company organizes regular virtual and in-person team events to foster connection.

## Sources
1. [diagrid.io](https://www.diagrid.io/)
2. [diagrid.io/careers](https://www.diagrid.io/careers)
3. [linkedin.com](https://www.linkedin.com/company/diagrid-inc)
4. [cbinsights.com](https://www.cbinsights.com/company/diagrid)
5. [builtin.com](https://builtin.com/company/diagrid)

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