---
title: 'Customer Engineer at Mixpanel'
canonical: 'https://feeny.ai/job/customer-engineer-mixpanel-new-york-sns7gz1f3685'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Engineer at Mixpanel

- **Company:** Mixpanel
- **Location:** New York, NY
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/mixpanel/jobs/8142657

## Job description

## About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

## About the Team

Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale.

## About the Role

The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output.

## Responsibilities

- Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
- Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
- Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
- Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
- Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
- Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
- Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
- Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production.

We're Looking For Someone Who Has

- 2–4+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
- Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
- Commercial instinct — you understand that your job is to win deals and you orient your work accordingly.
- Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
- Clear, compelling communication to technical and non-technical audiences.
- Competitive knowledge of the analytics landscape, or the ability to build it quickly.
- Humble, hungry, smart, and accountable — these are the bar, not aspirations.

#LI-Remote

## Benefits and Perks

- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

## About Mixpanel

## Company Overview
- **One-liner**: Mixpanel provides an AI-first digital analytics platform that helps product, engineering, and growth teams understand user behavior, run experiments, and improve product adoption and retention.
- **Entity Type**: Private (Unicorn, valued at over $1 billion as of 2021)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2009
- **Founders**: Suhail Doshi, Tim Trefren

## Core Business
- **Primary industry/industries**: Product Analytics, Digital Analytics, Software Development
- **Target customers**: B2B; primarily Product, Engineering, Marketing, and Data teams at mid-market to enterprise companies
- **Mission statement**: To help the world learn from its data and solve big problems, helping companies measure what matters, make decisions fast, and build better products through data.

## Products & Services
- **Mixpanel AI**: Proactive AI that surfaces insights, diagnoses problems, and recommends actions grounded in the customer's data.
- **Product Analytics**: Event tracking, user segmentation, funnel analysis, retention analysis, and custom reports.
- **Web Analytics**: Behavior tracking on websites with plain-language querying.
- **Session Replay & Heatmaps**: Watch recordings of user sessions tied directly to analytics data to understand drop-offs and behavior.
- **Experiments & Feature Flags**: A/B testing against product metrics and feature flag management from a single platform.
- **Metric Trees**: A living map of KPIs and their drivers to align teams on what matters.
- **Data Warehouse Connectors**: Sync data from Snowflake, BigQuery, Redshift, and other warehouses for unified analysis.

## Market Standing
- **Valuation**: Over $1 billion (unicorn status reached in 2021)
- **Key Metric**: Total funding of $277.0M across 5 rounds; annual revenue estimated at $127.0M
- **Notable Investors/Partners**: Y Combinator, Andreessen Horowitz, Max Levchin, Keith Rabois
- **Growth Signals**: Employs 396 people (+41.1% YoY); trusted by over 29,000 companies including Workday, Pinterest, LG, and Rakuten Viber; operates in 16 countries.

## Competitive Advantages
- **AI-First Platform**: Mixpanel AI proactively surfaces insights and diagnoses problems, reducing manual work and accelerating understanding.
- **Performance at Scale**: Sub-second query times even at billions of events per month.
- **Open Ecosystem**: Connects with existing stacks (BigQuery, Segment, reverse ETL tools) with no vendor lock-in.
- **Enterprise-Ready**: SOC 2 Type II, ISO 27001, HIPAA-ready, SSO/SAML, and audit logs with governance tools.
- **Unified Product & Web Analytics**: Combines product analytics, web analytics, session replay, experimentation, and metric trees in one platform.

## Strategic Focus
- **AI Integration**: Deepening AI capabilities across the platform to reduce manual work and speed up insight generation.
- **Scalability & Performance**: Continuing to invest in infrastructure that handles massive data volumes with speed.
- **Ecosystem Expansion**: Building more connectors and integrations to fit seamlessly into customer data stacks.
- **Enterprise Growth**: Targeting larger enterprises with compliance, governance, and premium support offerings.

## Why Work Here
- **Culture**: Values include being open, leading change, customer focus, results-oriented, and one team. Fosters a culture of belonging and psychological safety.
- **Work Policy**: Hybrid model for most roles (San Francisco, New York, London, Barcelona, Bengaluru, etc.); some remote positions available (e.g., Finance, Legal roles).
- **Benefits**: Competitive and equitable compensation; comprehensive benefits for holistic well-being; learning, mentorship, and advancement opportunities; annual company-wide retreat.
- **Engineering Culture**: Emphasis on bold bets, powerful simplicity, and innovation with insight; roles across AI, infrastructure, product platform, and query engineering.

## Sources
1. [mixpanel.com](https://mixpanel.com/home/)
2. [linkedin.com](https://www.linkedin.com/company/mixpanel-inc-)
3. [greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/7774151)
4. [comparably.com](https://www.comparably.com/companies/mixpanel/mission)
5. [mixpanel.com](https://mixpanel.com/jobs/)

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