---
title: 'Customer Engineer (Remote) at Axon'
canonical: 'https://feeny.ai/job/customer-engineer-remote-axon-netherlands-m86c6sb87kzh'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Engineer (Remote) at Axon

- **Company:** Axon
- **Location:** Netherlands
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/axon/jobs/7823878003

## Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Technical Account Manager

- Location: Remotely from the Netherlands — with occasional travel to customer sites across the Netherlands (typically up to 1 day per week)
- Reporting to: Manager, Technical Account Management & Regional Support

## Your Impact

As an Embedded Customer Engineer at Axon, you will become the trusted technical partner for one of the largest and most strategically important public safety organisations in the Netherlands. Working alongside Axon's delivery partner and embedded within the customer's operational environment, you will help ensure Axon's technology delivers measurable operational outcomes while strengthening long-term customer success.

You will serve as the primary technical point of contact throughout the customer's operational journey - providing technical leadership, customer advocacy, proactive guidance, and day-to-day continuity across their Axon ecosystem. Rather than simply responding to issues, you will help the customer maximise adoption, reduce operational risk, improve technical health, and realise greater value from their investment.

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you will align stakeholders around successful deployments, governance, technical strategy, and continuous improvement.

Wearing multiple hats - from technical consultant to trusted advisor to hands-on product specialist - you will help optimize customer workflows, improve platform health, coordinate complex technical issues, and ensure new capabilities are successfully adopted as Axon's ecosystem continues to evolve.

Your work will directly contribute to Axon's mission of Protect Life by helping one of Europe's largest public safety organisations deploy technology that improves operational effectiveness, transparency, and justice.

## What You'll Do

- Become the dedicated technical expert across the customer's Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities, maintaining deep knowledge of both current and expanding product deployments.
- Serve as the primary technical liaison between Axon, the customer, and Axon's strategic delivery partner, balancing relationships carefully while maintaining strong trust with all stakeholders.
- Build long-term relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users across a complex organisation.
- Participate in operational, technical, governance, and strategic meetings, ensuring effective communication and alignment across customer, partner, and internal Axon stakeholders.
- Provide technical guidance throughout the customer lifecycle, including deployment planning, implementation support, configuration guidance, integration planning, go-live readiness, and expansion projects.
- Act as the dedicated owner for technical escalations, coordinating complex issues across Support and Engineering while maintaining clear communication with customer stakeholders.
- Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments.
- Support customer adoption through role-specific enablement, administrator guidance, workflow optimisation, and best practice recommendations.
- Facilitate release readiness activities by preparing customer stakeholders for new hardware, firmware, software, and platform capabilities before production deployment.
- Maintain detailed knowledge of the customer's technical landscape, including networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows.
- Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews aligned to operational objectives.
- Identify technical, operational, and organisational risks early, engaging appropriate internal teams to mitigate issues before they impact customer operations.
- Support customer security reviews, technical assessments, architecture discussions, and integration planning as the platform continues to evolve.
- Develop and maintain high-quality customer documentation including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge transfer materials.
- Support preparation for major operational events, high-profile deployments, and mission-critical periods where additional technical coordination is required.

## What You Bring

- Dutch fluency and professional level English spoken and written skills.
- Dutch citizenship (essential for security clearance).
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or similar customer-facing technical roles.
- Proven experience managing long-term enterprise customer relationships within large, complex organisations.
- Experience working with government, public safety, law enforcement, defence, or highly regulated industries is strongly preferred.
- Strong ability to build trusted relationships across technical teams, operational leadership, executive stakeholders, and third-party partners.
- Excellent political awareness and stakeholder management skills, with the ability to balance customer priorities, partner relationships, and Axon's commercial objectives.
- Comfortable operating independently as an embedded representative while coordinating effectively with wider cross-functional teams.
- Strong technical foundation including working knowledge of:
- Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
- SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
- Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
- Integration patterns, system interoperability, and enterprise application ecosystems.
- Technical troubleshooting across software, networking, configuration, and infrastructure domains.
- Strong communication skills with the ability to adapt technical discussions for everyone from frontline users and administrators through to executive leadership.
- Excellent documentation skills, including architecture diagrams, technical recommendations, operational procedures, customer success plans, and governance documentation.
- A proactive mindset focused on continuous improvement, customer outcomes, and long-term partnership rather than reactive support.
- Previous policing or Koninklijke Marechaussee (KMar) experience.

#LI-Remote Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy)

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

## About Axon

## Company Overview
- **One-liner**: Axon provides an integrated ecosystem of hardware, software, and AI solutions for public safety, including body cameras, TASER devices, evidence management, and drone defense.
- **Entity Type**: Public (ticker: AXON on NASDAQ)
- **Headquarters**: Scottsdale, Arizona, USA
- **Founded**: 1993
- **Founders**: Not publicly available from search results (the company was founded by Rick Smith and his brother Tom Smith; this information is widely known but not cited in the provided search results)

## Core Business
- **Primary industry**: Law enforcement technology, public safety, security
- **Target customers**: B2G (municipal, state, federal law enforcement; corrections; fire/EMS; campus security), B2B (retail, healthcare, private security, personal safety)
- **Mission**: "Protect Life" – the company states it is "on a mission to cut gun-related deaths between police and public in half by 2033 through technology, training and trust" (the "Moonshot 50in10") [axon.com](https://www.axon.com/)

## Products & Services
- **TASER 10**: Next-generation less-lethal weapon with improved accuracy and range; part of a new era in less-lethal technology [axon.com](https://www.axon.com/)
- **Axon Body 4**: Body-worn camera for frontline officers, capturing high-definition video evidence [axon.com](https://www.axon.com/company)
- **Axon Fleet 3**: In-car video system for law enforcement vehicles [axon.com](https://www.axon.com/company)
- **Axon Evidence**: Cloud-based digital evidence management platform, storing over 109 petabytes of data [axon.com](https://www.axon.com/company)
- **Axon Records**: Integrated digital reporting software to reduce administrative burden on officers [axon.com](https://www.axon.com/company)
- **Axon Respond**: Real-time situational awareness platform connecting Axon devices to command centers [axon.com](https://www.axon.com/company)
- **Axon Dispatch**: Computer-aided dispatch (CAD) system for faster, more informed response [axon.com](https://www.axon.com/company)
- **Axon Air**: End-to-end drone solution for public safety, including drone-as-first-responder (DFR) capabilities [axon.com](https://www.axon.com/)
- **Dedrone**: Drone detection and mitigation system to protect against aerial threats [axon.com](https://www.axon.com/)
- **Axon VR Training**: Virtual reality training for use-of-force scenarios [axon.com](https://www.axon.com/company)
- **Axon AI**: Suite of AI-powered features including Axon Vision, Axon Assistant, Attribute Search, and auto-transcribe [axon.com](https://www.axon.com/)
- **Axon Academy**: Virtual learning platform for end-user product training [axon.com](https://www.axon.com/company)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results (Axon is a publicly traded company; market cap fluctuates; recent data not included in provided sources)
- **Key Metric**: Annual Revenue – Not provided in search results; the company is publicly reporting but financials not listed here
- **Notable Investors/Partners**: Not explicitly listed in search results; the company partners with hundreds of law enforcement agencies, federal departments, and private organizations
- **Growth Signals**: 
  - 567 active job openings as of the search date, indicating strong hiring demand [greenhouse.io](http://job-boards.greenhouse.io/axon)
  - Global office footprint: 10 locations across the US, UK, Netherlands, Vietnam, Finland, Australia [axon.com](https://www.axon.com/careers/all)
  - Product expansions into AI, drone defense, and real-time operations
  - "Moonshot 50in10" initiative signals ambitious growth and societal impact goals

## Competitive Advantages
- **Integrated ecosystem**: Combines hardware (TASER, cameras), software (evidence, records, CAD), AI, drones, and training into a single platform – creating high switching costs for agencies.
- **Market dominance in less-lethal weapons**: TASER is the de facto standard for US law enforcement, with a track record of saving lives (99.75% of field uses result in no serious injury).
- **Data moat**: Over 109 petabytes of evidence hosted in Axon Evidence, with deep integrations into agency workflows.
- **Responsible Innovation Framework**: Proactive approach to ethics and transparency, building trust with customers and the public.
- **SaaS transition**: Moving agencies from one-time hardware sales to recurring software subscriptions, driving predictable revenue growth.

## Strategic Focus
- **AI Era Plan**: Deploying AI across the entire ecosystem to automate tasks (e.g., report writing, evidence transcription) and provide real-time insights.
- **Moonshot 50in10**: Reducing gun-related deaths between police and public by 50% by 2033 through technology, training, and trust.
- **Drone and counter-drone expansion**: Growing Axon Air and Dedrone to address aerial threats and enable drone-first response.
- **Real-time operations**: Strengthening Axon Respond and Dispatch to create a unified command center experience.
- **International growth**: Expanding offices in Europe, Asia, and Australia to serve a global public safety market.

## Why Work Here
- **Culture**: Described as a "global community where diverse talents unite" with values of "Boldly Go", "Be Obsessed", "Aim Far", "Win Right", and "Own It". Strong emphasis on creativity, customer focus, and mission-driven work [axon.com](https://www.axon.com/careers/culture).
- **Remote/hybrid policy**: Remote work is available; the company has a dedicated "Remote" office listed on the careers page, indicating a distributed workforce. Most roles also offer hybrid or onsite options in major hubs [axon.com](https://www.axon.com/careers/all).
- **Global offices**: Hubs in Scottsdale (HQ), Seattle, London, Amsterdam, Boston, Ho Chi Minh City, Tampere, Sydney, Melbourne, and remote.
- **Notable perks**: Working on life-saving technology, exposure to cutting-edge AI and hardware, training opportunities (Axon Academy), and a strong sense of purpose.
- **Engineering culture**: The job board lists many software roles (SRE, TPM, solutions architect, embedded services) and hardware roles (manufacturing, validation, supply chain), indicating a diverse technical environment [greenhouse.io](http://job-boards.greenhouse.io/axon).

## Sources
1. [axon.com](https://www.axon.com/) – Homepage, mission, product descriptions
2. [axon.com](https://www.axon.com/company) – Company overview, industries, product details
3. [axon.com](https://www.axon.com/careers/all) – Office locations and remote policy
4. [axon.com](https://www.axon.com/careers/culture) – Culture page, values
5. [greenhouse.io](http://job-boards.greenhouse.io/axon) – Active job listings, departments

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