---
title: 'Customer Engineer at Sapien'
canonical: 'https://feeny.ai/job/customer-engineer-sapien-new-york-9mbdr0954e9d'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Engineer at Sapien

- **Company:** Sapien
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-02-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/sapien/281000e9-1f14-4d9b-ac96-304be3c508a8

## Job description

## Who we are

Sapien is the engine behind the world’s most important companies. We build agents that learn how a business works from its financial and operational data: its language, operations, and economics. That understanding helps people find opportunities, make better decisions, and act. We work with complex businesses, from manufacturers and restaurant groups to the Fortune 500. Teams at companies including Bayer, Cooper Standard, Blink Charging, Carlex, and Odeko use Sapien to understand their businesses and improve how they run. Our ambition is to build the self-optimizing company by making its people and systems dramatically more capable. We’re headquartered by Madison Square Park in NYC, with $15M+ raised and backing from General Catalyst, Neo, and operators from OpenAI, Google, Microsoft, Ramp, and Stripe. We’re bringing together AI researchers, engineers, and operators to build intelligence for the people who build everything else.

## The role

You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals, setting up customer modules and data pipelines, and being directly responsible for whether prospects convert and customers expand. You're the technical DRI for making customers successful with Sapien. This is a customer-facing engineering role where you'll split time between building internal GTM tooling and hands-on customer work. You'll have full-stack skills but use them in service of customer outcomes, not just product features.

## What you'll do

- Build internal tools that accelerate our sales motion. Create tools for generating customer demos, automated systems for onboarding new customers, and interfaces that help the sales team understand technical blockers.
- Own customer module setup from technical sale through production. Upload and validate customer data, configure workflows for their specific business processes, build custom integrations when needed, and ensure the platform works correctly for their use case.
- Build and maintain integrations with customer systems. Connect to ERPs, CRMs, accounting software, and proprietary internal tools. Handle authentication, data syncing, schema mapping, and edge cases that come from integrating with messy real-world systems.
- Be the DRI for customer performance. Monitor accuracy and reliability for each customer, debug issues when they arise, optimize slow queries or workflows, and ensure customers are seeing measurable value from the platform.
- Design product features that turn pilots into successful deployments. You'll see firsthand what's blocking customer success and work with the product team to prioritize features that unlock expansion, prevent churn, and make the platform work for more use cases.
- Identify patterns across customers that should become platform capabilities. Turn one-off integrations into reusable connectors, custom scripts into product features, and manual setup work into automated onboarding flows. Make customer operations scalable.
- Build tooling that reduces friction in the customer journey. Create systems for data validation, integration testing, module templates, knowledge management, and monitoring so we can serve more customers.

## What we're looking for

- Full-stack engineering experience with React, TypeScript, Python, and SQL. You can build tools quickly and translate customer problems into production solutions.
- Customer-facing experience or strong interest in working directly with customers. You're comfortable on calls, can explain technical concepts to non-technical people, and enjoy problem-solving with users.
- Bias toward pragmatic solutions over perfect architecture. Shipping something that works beats over-engineering.
- Ownership mentality for customer outcomes. You care whether customers succeed, not just whether your code works.
- Ability to operate with ambiguity. Customer problems are messy and unique. You can assess what's needed, figure out the right solution, and execute without detailed specs.

## How you work (values we care about)

- Adaptability: You switch contexts constantly. One hour you're on a customer call, the next you're building foundational tooling for customer onboarding. You handle the variety well and bring the same technical rigor whether you're building customer-facing tools or solving one-off data issues.
- Ownership: You're responsible for customer success. If a customer isn't getting value, you don't wait for someone else to fix it. You dig in, figure out what's wrong, and make it right.
- Opinionated: You develop strong views on what customers actually need versus what they ask for. You push back on requests that won't drive value and propose better solutions based on what you've seen work.
- Mission-driven: You're energized by making customers successful with AI. You connect your technical work directly to whether customers renew and expand, and you care about their business outcomes.
- Collaborative excellence: You're the bridge between customers and the product team. You share insights about customer needs, help prioritize features that matter, and make the whole company better at serving customers.

## About Sapien

## Company Overview
- **One-liner**: Sapien builds an AI-native platform for financial and operational analysis that connects to live ERP and warehouse data to deliver autonomous, traceable insights for finance and operations teams.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2024
- **Founders**: Ron Nachum (CEO), Pranav Ravella (CTO), Arya Grayeli (Chief Scientist)

## Core Business
- Primary industry: AI-powered Financial & Operational Analytics / Enterprise Software
- Target customers: Mid-market to Fortune 500 companies; FP&A, strategic finance, operations, and analytics teams (B2B/Enterprise)
- Mission or purpose: To build autonomous coworkers for financial analysis that empower teams to make correct decisions, faster — reducing weeks-long processes to minutes.

## Products & Services
- **[Sapien AI Platform]**: An AI-native analytics platform that connects directly to live ERP, warehouse, and spreadsheet data (SAP, NetSuite, Snowflake, BigQuery, Excel, on-prem ERPs). It provides 24/7 autonomous analysis, anomaly detection, driver-based forecasts, variance analysis, and root-cause explanations. Every answer is traceable to source transactions and logic, enabling finance teams to verify and intervene. (Type: AI SaaS Platform)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$8.7M** (Seed round, October 2024)
- **Notable Investors/Partners**: Lead investors General Catalyst and Neo, with participation from K5. Angel investors include executives and founders from Ramp, Cognition, Google, OpenAI, Stripe, Notion, Adobe, Pilot, and more (e.g., Russell Kaplen, Claire Hughes Johnson, Sabrina Hahn, Scott Belsky).
- **Growth Signals**: Headcount grew **266.7% YoY** (to 16 employees as of mid-2025). LinkedIn followers grew **113.8% YoY** (to 3,122). The company has **20 active job postings** (monthly job postings up 81.8%). They are shipping rapid product iterations and expanding into enterprise-grade features.

## Competitive Advantages
- **Persistent Business Context**: Sapien maps a company’s org structure, business rules, and definitions (e.g., "contribution margin") to its data, so context is not lost between queries.
- **Live Data Connectivity & Traceability**: Unlike general-purpose LLMs (ChatGPT, Claude, Gemini), Sapien stays connected to live ERP/warehouse data and provides fully traceable answers down to source transactions, significantly reducing hallucination risk.
- **SOC 2 Type II & SOC 3 Certified**: Built with enterprise-grade security and trust, with role-based access controls and a policy of never training on customer data.
- **Deep ERP Expertise**: Works across complex, legacy systems (e.g., SAP, 20-year-old on-prem ERPs) that most AI tools cannot handle.

## Strategic Focus
- **Product Expansion**: Shipping more powerful product iterations for customers, particularly for enterprise use cases (10-Q reporting, global pricing scenarios, margin variance analysis).
- **Team Building**: Aggressively hiring across engineering, operations, and GTM to build a "talent-dense, high-velocity team" tackling hard AI research and product problems.
- **Enterprise Go-to-Market**: Scaling from mid-market to Fortune 500, with a focus on automating recurring finance workflows and delivering 8-figure bottom-line impacts for customers.

## Why Work Here
- **Culture**: Values ownership (end-to-end ownership of research, product, and customer work), inquisitiveness (always pushing for the "why" and "so what"), and adaptability (solving different, harder problems). The team is described as "talent-dense" and sits at the intersection of complex AI research, beautifully simple product, and high-impact use cases.
- **Work Policy**: On-site in New York City (NYC). All open roles are listed as on-site/full-time.
- **Notable Perks/Engineering Culture**: Engineers own key aspects of research, product, and customer work end-to-end. The company builds systems that understand context, adapt in real time, and help teams make sharper decisions. Open-ended problem scopes are a core part of the day-to-day.

## Sources
1. [sapien.ai](https://sapien.ai/)
2. [sapien.ai/careers](https://sapien.ai/careers)
3. [linkedin.com](https://www.linkedin.com/company/getsapien)
4. [sapien.ai/blog](https://sapien.ai/blog/sapien-seed-round-general-catalyst)
5. [sapien.ai/solutions](https://sapien.ai/solutions/ai-analytics-for-enterprise)

## Other roles at Sapien

- [GTM Engineer](https://feeny.ai/job/gtm-engineer-sapien-new-york-z7d65vfrpknp) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-sapien-new-york-0xntpwrzkk3w) — New York, NY
- [Chief of Staff](https://feeny.ai/job/chief-of-staff-sapien-new-york-q4xdhtacg8r2) — New York, NY
- [Founding Product Marketing](https://feeny.ai/job/founding-product-marketing-sapien-new-york-5wqhxd396y0d) — New York, NY
- [Community Lead](https://feeny.ai/job/community-lead-sapien-new-york-7a31pv2gh16j) — New York, NY
- [Product Engineer](https://feeny.ai/job/product-engineer-sapien-new-york-w9667pk1ngfv) — New York, NY
- [Business Development Representative](https://feeny.ai/job/business-development-representative-sapien-new-york-47fmvjhqxfbw) — New York, NY
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-sapien-new-york-m3a2vagq9gfm) — New York, NY
- [Full-Stack Engineer](https://feeny.ai/job/full-stack-engineer-sapien-new-york-1s47j8w3gvna) — New York, NY
- [Applied AI Engineer](https://feeny.ai/job/applied-ai-engineer-sapien-new-york-hk9j49nn33bt) — New York, NY