---
title: 'Customer Excellence Lead at Share'
canonical: 'https://feeny.ai/job/customer-excellence-lead-share-nairobi-faq765gwbbxx'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Excellence Lead at Share

- **Company:** Share
- **Location:** Nairobi, Kenya
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/share/0d528305-dc7a-4f55-9f90-c815ea24a6c4

## Job description

## About Share

Share is a venture backed company building the marketplace for bandwidth; the infrastructure layer that connects internet capacity suppliers to every individual and business that run on it.

Today, bandwidth is the most in-demand asset in the world, but its buy/sell process is highly fragmented and inefficiently priced. Share brings the supply and demand together by building distributed routing nodes and connecting carriers, ISPs, data centers, and enterprise buyers through a neutral exchange, turning bandwidth into tradeable resource.

We're building the category-defining marketplace for how bandwidth gets bought, sold, and delivered globally.

## The Role

As Customer Excellence lead, you'll own the relationship between Share and the partners running on our platform; carriers, ISPs, and enterprise buyers using our marketplace day to day. This isn't network support only. This is making sure partners actually get value out of the platform, catching problems before they become churn risk, and being the person a partner trusts when something's not working right.

You don't wait for a partner to file a ticket and hope for the best. You notice when usage drops, when a partner's stuck on something they haven't asked about yet, and you reach out first. One hour you're walking a partner through a billing question, the next you're flagging a pattern to the product team that three other partners are about to hit too.

Our Ideal Candidate

- Experience in customer support, account management, or customer success at a technical/platform company. You're comfortable in a product, not just on a phone script.
- Sharp and fast. You can hold a real conversation with a technical partner without needing an engineer to translate for you.
- Proactive by default; you spot problems and reach out before they're escalated to you
- Strong written and verbal communication; clear, direct, no fluff, especially when something's gone wrong.
- Comfortable being the voice of the customer internally.
- Organized enough to manage a portfolio of accounts without anything falling through the cracks.
- Hybrid but able to work in-office in Nairobi at first.

Nice-to-have:

- Experience in telecom, ISP, or infrastructure-adjacent industries
- Experience building or improving a support process, not just working inside one that already exists

If you don't check every box but think you're the right fit, apply anyway: we care more about sharpness and ownership than a perfect resume match.

## About Share

## Company Overview
- **One-liner**: Share is building Africa's largest open-access internet network by coordinating fragmented telecom infrastructure (subsea cables, fiber, data centers) into a single interoperable ecosystem for ISPs, hyperscalers, and AI companies.
- **Entity Type**: Private (Venture-backed; Seed round announced April 2026)
- **Headquarters**: New York, United States (with operations in Kenya, Spain, Poland, and France)
- **Founded**: 2024
- **Founders**: Omar Pederzoli (Co-Founder), Jose Muñoz Aycart (Co-Founder), Luis Munoz Aycart (Co-Founder)

## Core Business
- **Primary Industry**: Telecommunications / Internet Infrastructure
- **Target Customers**: B2B — ISPs (Internet Service Providers), hyperscalers, AI companies, and network operators across Africa
- **Mission**: To connect the next billion people to the internet by making fragmented infrastructure work as one network — treating connectivity as a human right.

## Products & Services
- **Open-Access Network Platform**: A coordination layer that aggregates underutilized telecom infrastructure (fiber, subsea cables, data centers) and provides ISPs with scalable backhaul capacity, management tools, and access to capital.
- **Bandwidth Marketplace**: Acts as a financial and operational layer, enabling ISPs to offer high-speed (up to 1 Gbps) internet plans without upfront capacity costs.
- **Funding & Payments**: Provides network operators with access to capital and consolidated payment processing (receiving all payments in one place).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding — Seed round announced April 2026 (amount undisclosed). Currently 11 employees but active job postings for 35 roles, indicating aggressive scaling.
- **Notable Investors/Partners**: Greenfield Capital (lead), Kosmos Ventures, Generative Ventures, Zee Prime Capital, and strategic angels.
- **Growth Signals**: 16 providers, 6,000+ km of fiber, 10 data centers, 8M+ people reached across East Africa. In May 2026, ISPs on Share's network began offering 1 Gbps plans without raising costs — 100x speed increases at same price points. 35 active job openings despite only 11 current employees.

## Competitive Advantages
- **Coordination Moat**: Rather than building new infrastructure, Share solves the harder problem of making existing (fragmented) infrastructure work together — a financial and operational layer that is difficult to replicate.
- **First-Mover in Open-Access Model for Africa**: No other company is aggregating disparate telecom assets into a single marketplace at this scale on the continent.
- **Speed-to-Cost Disruption**: Delivering 100x faster internet to end users without increasing ISP costs, fundamentally changing the economics of African connectivity.
- **Strong Investor Backing**: Led by Greenfield Capital, with deep-tech/crypto-native investors (Zee Prime, Generative Ventures) suggesting a novel financial/blockchain approach to infrastructure coordination.
- **Decentralized / Community-Owned Architecture**: Branded as "everyone's internet" with a community-owned ethos, differentiating from traditional telco models.

## Strategic Focus
- **Scaling the Network**: Expanding coverage across East Africa and beyond, connecting more providers and more people.
- **Hiring Deeply Technical Talent**: Currently recruiting aggressively for network engineers, systems engineers, and software engineers — VP of Network Engineering is a priority hire.
- **Building the Financial Layer**: Developing the payment and capital access infrastructure that makes the coordination model work at scale.
- **Employer Brand & Talent Attraction**: Hiring their first Founding Recruiter indicates a deliberate effort to build a strong talent brand and scalable recruiting operation.

## Why Work Here
- **Remote-First Culture**: Work from anywhere you do your best thinking; team spans London, Cape Town, Nairobi, France, Spain, and Poland.
- **Founder-Led Environment**: Direct partnership with founders on hiring philosophy, compensation strategy, and company direction — high ownership, low bureaucracy.
- **Meaningful Equity**: Early-stage equity with standard vesting, competitive salary.
- **Massive Impact**: Connecting the next billion people to the internet in Africa — work that literally changes lives at continental scale.
- **Engineering-Heavy Culture**: 50% of current staff are technical (network, systems, software engineering). Tech stack includes Kubernetes, Terraform, PostgreSQL, MongoDB, React, TypeScript, Python, Docker, Prometheus, Grafana, and more.
- **AI-Ready Environment**: Comfort with AI-assisted tools and automation workflows is valued.
- **High-Growth Trajectory**: 35 open roles vs 11 current employees signals hypergrowth — early employees will define the company's culture and processes.

## Sources
1. [share.inc](https://www.share.inc/)
2. [share.inc/mission](https://www.share.inc/mission)
3. [newsroom.share.inc](https://newsroom.share.inc/newsroom.html)
4. [LinkedIn - Share](https://www.linkedin.com/company/shareinternet)
5. [Ashby Jobs - Share](https://jobs.ashbyhq.com/share/0e7f6cce-d3b0-4444-a69f-ee4f677164c8)

## Other roles at Share

- [VP of Systems Engineer](https://feeny.ai/job/vp-of-systems-engineer-share-netherlands-g9vccgxbpgfp) — Netherlands
- [Network Operation Engineer](https://feeny.ai/job/network-operation-engineer-share-new-zealand-r9tb39fjq339) — New Zealand
- [Telcom Sales & Account Manager](https://feeny.ai/job/telcom-sales-account-manager-share-nairobi-141gzf5h846b) — Nairobi, Kenya
- [Founding Recruiter](https://feeny.ai/job/founding-recruiter-share-london-m66grdkfd0hj) — London, United Kingdom
- [VP of Network Engineering](https://feeny.ai/job/vp-of-network-engineering-share-london-cw0f6dg9yz1x) — London, United Kingdom
- [Founding Engineer](https://feeny.ai/job/founding-engineer-share-london-grb6p9trf6x8) — London, United Kingdom
- [VP & Staff Software Engineer(s)](https://feeny.ai/job/vp-staff-software-engineer-s-share-london-yxzv60k79e9g) — London, United Kingdom
- [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-share-nairobi-kner701vsmsn) — Nairobi, Kenya