--- title: 'Customer Excellence Specialist at ICEYE' canonical: 'https://feeny.ai/job/customer-excellence-specialist-iceye-south-korea-q1eas8js10a9' type: 'job' last_seen: '2026-09-24' --- # Customer Excellence Specialist at ICEYE - **Company:** [ICEYE](https://feeny.ai/companies/iceye) - **Location:** South Korea - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-09-24 - **Apply:** https://jobs.ashbyhq.com/iceye/3d996476-2c6c-4170-894b-f48ee218c9e4 ## Job description Customer Excellence Specialist - Location: Seoul, Korea OR Singapore OR New Delhi, India - Department: Customer Excellence – Data - Reports to: Customer Excellence Manager - Employment type: Permanent - Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts) - Employment is subject to applicable security screening (incl. SUPO, where required). ## Why this role matters Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data. As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations. ## Who We Are ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions. Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation. Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact. ## Your day-to-day responsibilities Regular Customer Excellence Responsibilities Order Management: - Oversee the entire order process, from submission to the delivery of the final product. - Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: - Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. - Perform SAR image quality control to maintain high standards. Customer Interaction: - Resolve customer inquiries and complaints promptly. - Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. - Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: - Contribute to the enhancement of existing processes and documentation. - Report to management on key performance metrics and anomalies. Product Knowledge: - Maintain a thorough understanding of the company’s products, support, and services. Governmental and Commercial Contracts: - Serve as the point of contact for APAC governmental contracts and commercial clients. - Conduct feasibility studies and effectively communicate results to customers. Relationship Building: - Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: - Coordinate and conduct service training for both internal and external customers. - Monitor order progress closely, proactively identifying and resolving potential issues Reporting: - Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs). ## Requirements Must haves: - Proven experience in customer excellence or account management roles. - Strong analytical and problem-solving skills with attention to detail. - Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains. - Excellent verbal and written communication in English and Hindi/Mandarin/Korean (depending on the location). ## Key Competences - Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication. - Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment. - Ownership & Action: Takes accountability for order performance and customer satisfaction. - Team Player: Collaborates effectively with global colleagues and cross-functional teams. - Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement. Application Process - TA Screen Interview - HM interview - Task Stage - Task-based interview - Final Interview Working at ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. ## How We Work (Our Values) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. ## Benefits Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. Our Commitment to Diversity, Equity, and Inclusion We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at[iceye.com](http://iceye.com). ## About ICEYE ## Company Overview - **One-liner**: ICEYE builds and operates the world’s largest synthetic aperture radar (SAR) satellite constellation, delivering persistent, day-and-night, all-weather Earth observation data and sovereign intelligence capabilities to governments and commercial customers. - **Entity Type**: Private (raised over €1B in total funding, latest round led by a €1B funding announcement) - **Headquarters**: Espoo, Finland - **Founded**: 2014 - **Founders**: Rafal Modrzewski (CEO) and Pekka Laurila (Chief Strategy Officer) ## Core Business - **Primary industry/industries**: Space & Satellite Technology, Earth Observation, Defense & Intelligence, Insurance, Natural Disaster Response, Environmental Monitoring - **Target customers**: B2G (governments, defense, intelligence agencies), B2B (insurance companies, emergency management, environmental agencies, commercial enterprises) - **Mission or purpose statement**: “We enable fast decisions that contribute to a safer future.” ICEYE believes in unlocking the potential of SAR data to make it more accessible for governments, companies, organizations, and people. ## Products & Services - **SAR Satellite Constellation**: The world’s largest and most advanced synthetic aperture radar satellite constellation, providing imagery and data in any weather, day or night, with daily and sub-daily revisit times. - **Sovereign Intelligence Systems**: ICEYE offers governments the ability to operate their own dedicated constellation as a sovereign system, providing proven capability for defense and national security. - **Government Solutions – Flood Insights & Wildfire Insights**: Near real-time building-level impact assessments that blend SAR data with damage analysis, enabling emergency teams to quickly assess damage, deploy resources, and improve recovery outcomes. - **Natural Catastrophe Solutions for Insurance**: Building-level data enabling insurers to rapidly evaluate risks and respond effectively to floods, wildfires, and other extreme events. - **Defense & National Security Intelligence**: Actionable intelligence for strategic responses to emerging threats, empowering nations to safeguard their people and national interests. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding raised — over **€1 billion** (as of the latest funding round, which ICEYE describes as a €1B funding round leading a new era of sovereign intelligence from space). Additionally, ICEYE secured a **€300 million revolving credit facility** to support continued growth. - **Notable Investors/Partners**: Not fully detailed in provided sources, but the company has closed multiple large funding rounds and credit facilities from institutional investors. Key partners include governments in defense, intelligence, insurance, and emergency management across Finland, Poland, Spain, Germany, the UK, Australia, Japan, the UAE, Greece, and the US. - **Growth Signals**: - Over **1,000 employees** globally, from more than 45 (or 75) nationalities. - Offices across Finland, Poland, Spain, Germany, the UK, Australia, Japan, the UAE, Greece, and the US. - Appointed **Eric Jensen** as Chief Operating Officer. - ISO 27001:2022 (information security) and ISO 9001:2015 (quality management) certified. - Satellites can be launch-ready within 15–24 months, enabling rapid constellation expansion. ## Competitive Advantages - **World’s largest SAR constellation**: Unmatched scale and revisit frequency (daily/sub-daily) compared to competitors. - **All-weather, day/night capability**: SAR technology pierces through clouds, smoke, and darkness, providing reliable data regardless of conditions. - **Sovereign offering**: Unique ability to sell entire constellations as sovereign systems to governments, creating deep, long-term partnerships. - **Proven commercial traction**: Deep integration with insurance and emergency management workflows, delivering quantifiable, building-level impact assessments. - **Strong certifications**: ISO 27001:2022 and ISO 9001:2015 provide customer assurance on security and quality. - **Speed to orbit**: Small, agile satellites enable rapid deployment (15–24 months from order to launch), a key differentiator in the space industry. ## Strategic Focus - **Scaling the constellation**: Continuing to expand the SAR satellite fleet to improve revisit times and global coverage. - **Sovereign intelligence**: Growing the “constellation-as-a-service” model for governments seeking independent space-based intelligence capabilities. - **Natural catastrophe resilience**: Deepening partnerships with insurers and emergency management agencies to improve community resilience and disaster response. - **National security**: Enhancing defense and intelligence offerings for governments worldwide. - **Global expansion**: Growing regional presence and operations across Europe, Asia-Pacific, North America, and the Middle East. - **Commercial diversification**: Expanding into new verticals beyond defense and insurance, such as environmental monitoring and critical infrastructure. ## Why Work Here - **Mission-driven impact**: Employees work on challenges that matter — enabling faster disaster response, protecting communities, and strengthening national security. - **Fast-paced ownership culture**: “At ICEYE, you take ownership early. You move fast, solve hard problems, and work alongside driven experts who care deeply about impact.” — ICEYE Careers page. - **Multicultural & diverse**: Colleagues from over 45 (or 75) nationalities, creating a truly international “NewSpace” environment. - **Values-driven**: Culture built on curiosity, collaboration, acting as one, seeing the big picture, driving effective teamwork, and having fun. - **Hybrid & remote flexibility**: Many roles are hybrid (combining office time with remote work), and some are fully remote within specific countries or time zones. Exact setup depends on the role and team. - **Benefits**: - Occupational healthcare, occupational and accident insurance - Time for self-development, research, training, conferences, or certification schemes - Relocation support (flight tickets, accommodation, relocation agency) - Yearly benefit budget (sport, transport, bike, wellness, lunch, etc.) - Inspiring office spaces with silent workspaces for focus - **Growth & learning**: Opportunity to work across engineering, software, data, product, and business roles — space/aerospace background not required for many positions as long as core skills are strong. - **Recruitment process**: Transparent and structured — recruiter call, hiring manager deep-dive, technical task (for relevant roles), team collaboration conversation, leadership discussion, and offer. Relocation and visa support available for most roles. ## Sources 1. [iceye.com](https://www.iceye.com/company) — Company overview, leadership, certifications, mission 2. [iceye.com](https://www.iceye.com/careers) — Careers page, culture, benefits, values 3. [iceye.com](https://www.iceye.com/careers/recruitment) — Recruitment FAQ, hybrid/remote policy, interview process 4. [iceye.com](https://www.iceye.com/) — Homepage, news on €1B funding, €300M credit facility, COO appointment ## Other roles at ICEYE - [Satellite RF Senior Technician](https://feeny.ai/job/satellite-rf-senior-technician-iceye-valencia-sg1da4yb42a7) — Valencia, Spain - [Satellite Systems Senior Technician](https://feeny.ai/job/satellite-systems-senior-technician-iceye-valencia-s83t0hz0dbpf) — Valencia, Spain - [Staff Software Engineer (Commercial Platform)](https://feeny.ai/job/staff-software-engineer-commercial-platform-iceye-espoo-gat0ektd214k) — Espoo, Finland - [Customs Specialist](https://feeny.ai/job/customs-specialist-iceye-espoo-0y8981mdjjnf) — Espoo, Finland - [Staff Structural Analysis Engineer](https://feeny.ai/job/staff-structural-analysis-engineer-iceye-valencia-vg8b24p617ca) — Valencia, Spain - [Finance Manager](https://feeny.ai/job/finance-manager-iceye-new-dehli-tb5kvetrkxwk) — New Dehli - [HR Generalist](https://feeny.ai/job/hr-generalist-iceye-valencia-49x0t9eyej4a) — Valencia, Spain - [Satellite Operations Specialist](https://feeny.ai/job/satellite-operations-specialist-iceye-warsaw-1nf5g1dh60tv) — Warsaw, Poland - [Forward Deployed Backend/DevOps Engineer, Portugal](https://feeny.ai/job/forward-deployed-backend-devops-engineer-portugal-iceye-lisbon-7yhjbphkgthx) — Lisbon, Portugal - [Senior Geospatial Software Engineer](https://feeny.ai/job/senior-geospatial-software-engineer-iceye-espoo-ba89dt49fs4a) — Espoo, Finland