--- title: 'Customer Experience Admin at Window Nation' canonical: 'https://feeny.ai/job/customer-experience-admin-window-nation-fulton-dcn4g2f0j2as' type: 'job' last_seen: '2026-09-07' --- # Customer Experience Admin at Window Nation - **Company:** Window Nation - **Location:** Fulton, MD - **Compensation:** $20/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/windownation/9a068093-4bcb-4069-8af8-694099840469 ## Job description One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation. The Customer Experience Admin is the first point of contact and facilitator of communication for any current and former Window Nation customer. This person will work closely with our valued customers and our Customer Excellence Team to provide timely resolutions to customers' needs. The Customer Experience Admin is empathetic, compassionate, enthusiastic, and committed to providing outstanding service to our customers. Core Role Responsibilities - Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment. - Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction. - Liaise between Window Nation's post-installation customers and support teams. - Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs. - Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience. ## Basic Qualifications - High school Diploma, GED or equivalent required. - 1+ years of Customer Service experience to include call centers, customer care or help desks. ## Preferred Qualifications - Experience working with a CRM system or other customer tracking software. - Experience working with Microsoft Suite products. - Ability to organize multiple activities with minimal supervision. - Demonstrated success in deadline-driven environment. - Customer-centric mindset - Strong attention to detail. - Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed. ## About Window Nation ## Company Overview - **One-liner**: Window Nation is a family-owned, third-generation window replacement and door installation company serving homeowners across the United States. - **Entity Type**: Private (backed by AEA Investors, LP) - **Headquarters**: Fulton, Maryland, United States - **Founded**: 2006 - **Founders**: Harley Magden and Aaron Magden ## Core Business - **Primary industry**: Residential construction / home improvement (window and door replacement). - **Target customers**: Homeowners (B2C) across the U.S. - **Mission or purpose**: “Help our customers find the perfect windows and doors for their home” and “turn your house into your dream home” through high-quality products and exceptional customer relationships. ## Products & Services - **Window Replacement**: Custom-made, Energy Star certified replacement windows in a variety of styles. - **Door Installation**: Entry and patio doors, also custom-fitted to the home. - **Professional Installation**: Company-owned crews provide end-to-end service, from consultation to installation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of $258.1M (2025/2026 estimate) [linkedin.com](https://linkedin.com/company/windownation). - **Notable Investors/Partners**: - AEA Investors, LP (current parent company) [linkedin.com](https://linkedin.com/company/windownation). - Previously acquired by The Cortec Group (2018). - Acquisitions: Armorvue Window and Door (2024) and NewSouth Window Solutions. - **Growth Signals**: - Third largest window replacement company in the U.S. by revenue. - Employee headcount: ~457 (up 26.5% YoY) [linkedin.com](https://linkedin.com/company/windownation). - 22 showrooms across the country. - Strong LinkedIn follower growth (+70.9% year-over-year) [linkedin.com](https://linkedin.com/company/windownation). ## Competitive Advantages - **Third-generation expertise**: Founders grew up in the window replacement industry, bringing deep knowledge and credibility. - **Scale and reach**: 22 showrooms nationwide and a large, trained installation workforce. - **Customer-centric model**: Emphasis on relationships and “do the right thing” culture, backed by a 100% satisfaction promise. - **Energy Star certified products**: Differentiator for energy-conscious homeowners. ## Strategic Focus - **Geographic expansion**: Continues to open new markets and acquire regional competitors (e.g., Armorvue, NewSouth) to build national footprint. - **Operational excellence**: Ongoing training and education for team members on latest products and installation techniques. - **Digital transformation**: Leveraging AI tools in hiring and likely investing in customer-facing technology (online scheduling, digital support). ## Why Work Here - **Culture**: Employees describe a “great culture” with approachable owners who are “family oriented” and generous. Company emphasizes diversity, fun, and mutual support [windownation.com](https://www.windownation.com/about-us/careers). - **Work environment**: Mix of on-site (call center, installation, field roles) and hybrid (e.g., Digital Customer Support Representative in Fulton, MD) [jobs.lever.co](https://jobs.lever.co/windownation). - **Benefits & perks**: - Medical, Dental, Vision, Disability, Life Insurance - 401(k) with employer match - Company-paid training and personal/professional development opportunities - Paid community volunteer days - Annual sales team President’s Club trip - Company vehicles for applicable roles - Fun events: Graphic Tee Tuesdays, pizza, potlucks, parties [windownation.com](https://www.windownation.com/about-us/careers) - **Ratings**: - LinkedIn: 3.7/5 (386 reviews) – Work-Life 3.4, Compensation 3.6, Culture 3.7, Career 3.5 [linkedin.com](https://linkedin.com/company/windownation). - Indeed: 3.5/5 overall (2026 rating 2.33, but 2024 was 4.29) – Work-Life 3.3, Compensation 3.6, Culture 3.5 [indeed.com](https://www.indeed.com/cmp/Window-Nation,-LLC). ## Sources 1. [windownation.com (Careers)](https://www.windownation.com/about-us/careers) 2. [jobs.lever.co (Window Nation job listings)](https://jobs.lever.co/windownation) 3. [windownation.com (About Us)](https://www.windownation.com/about-us) 4. [linkedin.com (Window Nation company page)](https://linkedin.com/company/windownation) 5. [indeed.com (Window Nation, LLC reviews)](https://www.indeed.com/cmp/Window-Nation,-LLC?campaignid=mobvjcmp&from=mobviewjob&fromjk=8ca84f661bd3845f&tk=1js29e46pg8qh801) ## Other roles at Window Nation - [Field Technician - Pennsauken, NJ](https://feeny.ai/job/field-technician-pennsauken-nj-window-nation-pennsauken-xvn4jva666v6) — Pennsauken, NJ - [Field Technician - Milwaukee, WI](https://feeny.ai/job/field-technician-milwaukee-wi-window-nation-milwaukee-e45h3m02zvrc) — Milwaukee, WI - [Field Technician - Charlotte, NC](https://feeny.ai/job/field-technician-charlotte-nc-window-nation-charlotte-0wn61w2vhvba) — Charlotte, NC - [Outside Sales Representative](https://feeny.ai/job/outside-sales-representative-window-nation-philadelphia-zqt8rwrq49py) — Philadelphia, PA - [Event Marketing Manager - Grand Rapids, MI area](https://feeny.ai/job/event-marketing-manager-grand-rapids-mi-area-window-nation-grand-rapids-g0ha73pw1s4j) — Grand Rapids, MI - [Sales Manager](https://feeny.ai/job/sales-manager-window-nation-glen-burnie-hak4mnkwg2bb) — Glen Burnie, MD - [Outside Sales Representative- Charleston, SC](https://feeny.ai/job/outside-sales-representative-charleston-sc-window-nation-charleston-j8xp7watvshr) — Charleston, SC - [Outside Sales Representative](https://feeny.ai/job/outside-sales-representative-window-nation-milwaukee-zpsdwhe7jknc) — Milwaukee, WI - [Sales Manager - Seattle](https://feeny.ai/job/sales-manager-seattle-window-nation-seattle-f7fx1tq9dgj7) — Seattle, WA - [Senior Call Center Agent](https://feeny.ai/job/senior-call-center-agent-window-nation-fulton-t9j4beqq7pzv) — Fulton, MD