---
title: 'Customer Experience Agent (On-Site) at Integra Beauty'
canonical: 'https://feeny.ai/job/customer-experience-agent-on-site-integra-beauty-groveport-z12z5sq17ech'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Experience Agent (On-Site) at Integra Beauty

- **Company:** Integra Beauty
- **Location:** Groveport, OH
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/integrabeauty/bedf3cdc-437c-4859-b63f-df2c01b15779

## Job description

Who We Are: Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that inspire people to realize their beautiful potential. With our HQ in Dania Beach and our offices in California and Ohio, we’re constantly raising the bar and evolving to create a more diverse and cultivating work environment.

We develop our digital platforms and promote industry-leading products across online, mobile, social, and retail markets. Integra Beauty has created L’ange and OFIR two leading consumer goods brands that are paving the way for unlimited brand incubation. Our team is at the forefront of emerging trends and we are looking for like-minded individuals to continue growing our company.

About the Role: Integra Beauty is looking for an enthusiastic self-starter to join our Customer Experience team.  The Customer Experience Representative will work closely with Marketing and Operations teams to provide best-in-class support to our customers.  The ideal candidate will possess exceptional communication and writing skills and has the ability to think outside of the box to provide our customers with unique solutions

Do you have a career goal? Do you have a mission? Our goal for our L'ange Hair brand is to transform the lives of 25 million people by 2026. We are quickly exceeding our expectations by creating cutting-edge styling tools and salon-quality hair care products.

Our products are dedicated to helping women everywhere look and feel their best through luxurious, dynamic and healthy hair. Come share our mission to deliver great products, rapidly grow our business, and accelerate your career to new heights.

Shift Monday - Friday *Saturday OT may be required Hours 8am - 430pm *OT may be required Pay Type Biweekly

Duties and Responsibilities

- Provide accurate, friendly customer service in a timely fashion. Respond to a minimum of 160 tickets a day. Triage issues and respond appropriately to issues of greater importance.
- Facilitate business development and maintain product knowledge of our catalog of products to assist customers in finding the right products for their needs.
- Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant.
- Communicate any trending issues or problems to the team. Documenting order fulfillment KPIs.
- Troubleshoot problems with shipments, products, and ordering. Monitor order and return flow. Follow communication procedures, guidelines and policies.
- Advise consumers on return process for defective claims and assist with processing eligible replacements.
- Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.

## Qualifications

- 1-2 years of experience of Customer Service experience using phone, email, and chat in and e-commerce company is a plus.
- Familiarity with Gladly ,Shopify, and Narvar is highly desired.
- Experience performing extensive research to resolve complex customer inquiries.
- Strong customer service and office administrative skills and proficiency with Microsoft office applications required.
- Supportive, positive attitude with a professional demeanor applied to all tasks.
- Strong command of the English language.
- Ability to handle challenging customer interactions via chat or email.

Key Integra Competencies (All candidates are expected to demonstrate, regardless of role)

- Action Oriented
- Situational Adaptability
- Drives Results

## Benefits

- Medical, Dental, Vision, Life Insurance
- 401k plan
- Additional Opt-In Insurances
- Vacation + Sick Time Pay
- L'ange Hair Product Stipend- a quarterly stipend to help you refresh your favorite L'ange products and also try new products!

## About Integra Beauty

## Company Overview
- **One-liner**: A brand incubator that establishes and cultivates original in-house brands across the personal care and beauty industries, with a focus on disrupting the status quo.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Dania Beach, Florida, United States (Fort Lauderdale area)
- **Founded**: 2016
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Personal Care Product Manufacturing, Beauty & Wellness
- Target customers: B2C – consumers of beauty and personal care products; also B2B via retail partnerships (e.g., Ulta Beauty)
- Mission or purpose statement: “To help people everywhere find their most self-confident, balanced selves” by building disruptive brands that challenge the norm.

## Products & Services
- **Brand Incubation & Development**: Integra Beauty conceives, builds, and scales original brands in-house across multiple categories. Notable portfolio brands include **L’ange Hair** (hair care) and others.
- **Digital & Retail Distribution**: Operates e-commerce platforms, mobile apps, and social channels, while also securing placement in major retail chains like Ulta Beauty.
- **Product Development & Supply Chain**: End-to-end capabilities from formulation to manufacturing, supported by offices in California and Ohio.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Annual Revenue**: Not publicly available; **Total Funding**: Not publicly available (appears bootstrapped or internally funded)
- **Notable Investors/Partners**: No external investors publicly identified. Key retail partner: **Ulta Beauty**.
- **Growth Signals**: Headcount of 57 employees; active hiring across multiple departments; expanding office footprint (Florida, California, Ohio); year-over-year LinkedIn follower growth of +44% (as of 2026).

## Competitive Advantages
- **In-house brand creation model**: Unlike typical incubators that acquire external brands, Integra builds original brands from scratch, allowing greater control over identity, quality, and go-to-market.
- **Vertical integration**: Covers product development, digital marketing, and retail sales under one roof, enabling rapid iteration and nimble scaling.
- **Multi-channel presence**: Direct-to-consumer e-commerce combined with national retail partnerships provides diversified revenue streams.

## Strategic Focus
- **Scale existing brands** by deepening retail relationships and expanding digital reach.
- **Launch new brands** in adjacent personal care categories, leveraging the same incubator playbook.
- **Strengthen operational excellence** through continued hiring of senior talent (VP of Product Development, Retail Key Account Manager) and investment in supply chain.

## Why Work Here
- **Culture & Environment**: Described by employees as fast-paced, collaborative, and family-oriented. Reviewers note "great inclusive culture" and support among teammates. However, some reviews (Indeed, 2.8/5 culture) mention heavy workloads during periods of rapid growth.
- **Work Policy**: All current job postings (as of mid-2026) are listed as **on-site** at offices in Dania Beach (FL), Groveport (OH), or Chatsworth (CA). No remote or hybrid options are advertised.
- **Compensation & Benefits**: Salary ranges posted for roles such as Senior Software Engineer ($146,817/yr) and Lifecycle Marketing Specialist ($67,127/yr). Employee reviews rate compensation at 2.8/5 and benefits as decent, with overtime available yearly.
- **Engineering & Innovation**: CTO Mark Rozen leads technology efforts; teams develop digital platforms and support brand innovation.
- **Career Growth**: Some employees cite growth opportunities within the company, though reviews on career advancement average 2.8/5. The company is actively hiring, indicating potential upward mobility.

## Sources
1. [integrabeauty.com](https://integrabeauty.com/)
2. [jobs.lever.co/integrabeauty](https://jobs.lever.co/integrabeauty)
3. [integrabeauty.com/your-career](https://www.integrabeauty.com/your-career)
4. [linkedin.com/company/integrabeauty](https://linkedin.com/company/integrabeauty)
5. [indeed.com/cmp/Integra-Beauty-Inc](https://www.indeed.com/cmp/Integra-Beauty-Inc)

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