---
title: 'Customer Experience Agent at Ride Aventon'
canonical: 'https://feeny.ai/job/customer-experience-agent-ride-aventon-brea-40bxj4pd1bzc'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Experience Agent at Ride Aventon

- **Company:** Ride Aventon
- **Location:** Brea, CA
- **Compensation:** $22/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/aventon/f2d1a31b-db7c-4190-bd58-85ef159c2a17

## Job description

## About Aventon

Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.

Position Summary The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon. As one of the “faces” of the company, you will deliver world-class service that builds trust, loyalty, and long-term relationships. You are passionate about customer experience, confident in handling inquiries, and skilled at de-escalating challenging situations with professionalism and empathy. You are a strong communicator, a team player, and committed to continuous learning and improvement.

Key Responsibilities:

- Develop in-depth knowledge of Aventon’s product line, including features, benefits, and common troubleshooting needs
- Provide exceptional customer support via email and other support channels, ensuring a people-first approach
- Manage customer inquiries related to pre-sales, post-sales, and product support
- Evaluate, process, and release orders accurately and efficiently
- Utilize internal systems and workflows to resolve customer issues in a timely manner
- Document recurring issues, solutions, and FAQs to contribute to the internal knowledge base
- Escalate complex issues appropriately and provide actionable customer feedback to leadership
- Maintain accurate records of customer interactions within the CRM/ticketing system

Qualifications:

- 2+ years of experience in a contact center, customer support, or retail customer service environment
- Hands-on experience with Zendesk or similar ticketing/CRM systems (required)
- Strong written communication skills with exceptional attention to grammar, spelling, and tone
- Experience handling high-volume customer inquiries while maintaining quality and accuracy
- Comfortable using Google Workspace/Microsoft Office, and web-based tools
- Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong problem-solving skills with a proactive, solution-oriented mindset
- Experience in the bicycle industry or as an active cycling enthusiast is highly preferred

Physical Requirements & Environmental Conditions:

- Prolonged periods of sitting and working at a computer workstation
- Frequent use of a headset for customer communication
- Ability to type and navigate computer systems for extended periods
- Must be able to view computer screens and read/respond to digital communications continuously
- Occasionally required to lift up to 15 pounds (e.g., office materials or small packages)
- Work is performed in an indoor office environment with moderate noise levels
- Ability to maintain focus in a fast-paced, high-volume support setting

## KEYS TO SUCCESS:

- DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.
- NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
- RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
- SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.
- ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Aventon, this probably isn’t the place for you.

## What We Offer

- Medical, Vision and Dental, Life Benefits
- Life & Supplement Life
- 401K retirement plan
- Vacation, Sick Leave & Personal Day
- Training and Development
- Career Opportunity!
- Employee Discounts on Bikes and Accessories

## EQUAL EMPLOYMENT OPPORTUNITY:

Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources team at hr@aventon.com.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

## About Ride Aventon

## Company Overview
- **One-liner**: Aventon designs and sells a connected lineup of electric bikes — from commuters and folders to cargo and mountain e-bikes — with a smart-control ecosystem and app.
- **Entity Type**: Private (1 reported venture funding round, last on 2022-03-21; 1 investor listed, amount undisclosed)
- **Headquarters**: Brea, California, United States (3040 Saturn St, Brea, CA 92821)
- **Founded**: 2012
- **Founders**: Not publicly available in cited sources (brand began as a fixed-gear bicycle company; pivoted to e-bikes beginning in 2018, fully phasing out fixies by 2021)

## Core Business
- **Primary industry**: Electric bicycles / e-mobility hardware with connected software features
- **Target customers**: B2C consumers (commuters, recreational riders, cargo and mountain riders); B2B via a network of 1,800+ authorized bike shops and test-ride locations
- **Mission**: "Ride More. Be Happy." — the company states "every person deserves the power to move freely" and prioritizes "the human experience with our product... above our business and bottom line"

## Products & Services
- **Level / Level.2**: Commuter e-bike; Level.2 introduced a torque sensor, a first for the company
- **Sinch / Sinch Step-through**: Folding e-bike with a step-through variant for accessibility
- **Soltera**: Lightweight urban e-bike, positioned as the most accessible entry point
- **Pace.2**: Upgraded original city e-bike, focused on approachable everyday riding
- **Ramblas**: First Aventon electric mountain bike, powered by the Aventon-designed A100 mid-drive motor with customizable ride settings
- **Abound SR / Aventure M**: Utility and adventure models leading the "Smart Bike" era with ACU technology
- **ACU (Aventon Control Unit)**: Integrated smart platform combining 4G + GPS, password protection, integrated lock, unusual-motion detection, built-in alarm, Ride Tune customization, and over-the-air firmware updates
- **Aventon App**: Companion app for ride customization, community sharing, and firmware updates

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue not publicly available; total funding — 1 venture round (2022-03-21) with 1 investor, amount undisclosed
- **Notable Investors/Partners**: Investor names not disclosed in cited sources; strong channel partner network of 1,800+ authorized bike shops and test-ride locations
- **Growth Signals**:
  - Company reports outgrowing its Los Angeles warehouse and relocating to Ontario, CA, while "increasing our West Coast and overseas teams in total by the hundreds" and "more than doubling our fleet of electric bikes"
  - LinkedIn-verified headcount of 73 employees (+14.4% YoY), with presence across the US, Germany, China, South Korea, and Austria
  - 7 active job postings as of the latest data (Product Marketing, Creative, Sales, CX, and Events roles)
  - Product line rapidly expanding: first eMTB (Ramblas), Smart Bike platform (ACU), and global EU-focused growth marketing hires

## Competitive Advantages
- **Vertically integrated manufacturing**: "Virtually every component of our manufacturing done in-house, from welding to painting, to polishing," with a production facility in Lishui, Zhejiang, China
- **Smart bike moat**: Proprietary ACU (Aventon Control Unit) with 4G/GPS, anti-theft features, alarm, and OTA updates — a category-leading technology layer that creates ongoing customer lock-in via the app
- **Breadth of product line**: Covers commuter, folding, cargo, step-through, and mountain segments, making Aventon a one-stop brand for e-mobility
- **Retail distribution scale**: 1,800+ authorized bike shops and test rides, plus a 2-year warranty and fast, free shipping
- **Brand heritage**: Founded in 2012 as a performance cycling brand, giving credible roots before the full e-bike pivot

## Strategic Focus
- **Industry leadership in e-bikes**: Company states it is "determined to be the brand for the people," producing a wide range of products for diverse riding needs
- **Scaling the Smart Bike ecosystem**: Extending ACU technology across the lineup (Abound SR → Aventure M) and building out app-enabled security, ride tuning, and connectivity features
- **New category expansion**: Entering the eMTB segment with the Ramblas and the A100 mid-drive motor, signaling a move beyond urban commuting
- **Global growth**: EU-focused growth marketing and brand leadership hires, plus West Coast and overseas team expansion

## Why Work Here
- **Values-driven culture**: Core values are People-centric, Transparent, Innovative, and Driven; the company explicitly states "our employee experience trumps profits" and emphasizes feedback, learning, and celebrating wins
- **Work style expectations**: Candidates should be Data Driven, Nimble, Resilient, Solutions Oriented, and Engaged — comfortable with ambiguity in a rapidly growing company
- **Benefits & perks**: Medical, dental, and vision insurance; 401(k) program; PTO plus 10 paid holidays; life insurance; voluntary short- and long-term disability; FSA and HSA; pet insurance; employee benefits program; professional development program
- **Work environment**: Hybrid/remote policy not uniformly defined; many current openings are listed as On-site at the Brea, California HQ (e.g., Human Resource & Payroll Assistant, Creative Producer, Senior Graphic Designer), while some CX and sales roles appear US-based/flexible
- **Growth opportunity**: 7 open roles spanning marketing, creative, CX, sales, and events; the company emphasizes "we give people the tools that they need to learn and grow" and rewards "inspired passion, collaboration, and initiative"

## Sources
1. [aventon.com — About Us](https://www.aventon.com/pages/about-us)
2. [aventon.com — Careers](https://www.aventon.com/careers/)
3. [jobs.lever.co — Ride Aventon](https://jobs.lever.co/aventon)
4. [linkedin.com — Aventon Bikes](https://www.linkedin.com/company/aventon-bikes)
5. [aventon.com — Home Page](https://www.aventon.com/)

## Other roles at Ride Aventon

- [Human Resource & Payroll Assistant](https://feeny.ai/job/human-resource-payroll-assistant-ride-aventon-brea-gw6qdz5m42px) — Brea, CA
- [Field Sales Representative](https://feeny.ai/job/field-sales-representative-ride-aventon-washington-42taa3qgphjk) — Washington, DC
- [Business Development Representative](https://feeny.ai/job/business-development-representative-ride-aventon-brea-134a8j6djd2w) — Brea, CA
- [Field Sales Manager](https://feeny.ai/job/field-sales-manager-ride-aventon-pennsylvania-xdr1b5wrt12g) — Pennsylvania
- [Creative Producer](https://feeny.ai/job/creative-producer-ride-aventon-brea-6xkk1knc6ptd) — Brea, CA
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-ride-aventon-brea-qcgv643srahg) — Brea, CA
- [Senior Graphic Designer](https://feeny.ai/job/senior-graphic-designer-ride-aventon-brea-3ktghsadck9p) — Brea, CA
- [Paralegal](https://feeny.ai/job/paralegal-ride-aventon-brea-x351d4x6k5ep) — Brea, CA
- [Customer Experience Agent](https://feeny.ai/job/customer-experience-agent-highbeam-toronto-jjjba4g06hmr) — Toronto, Canada