--- title: 'Customer Experience Associate at Eko' canonical: 'https://feeny.ai/job/customer-experience-associate-eko-emeryville-3rf3b5v5hc5p' type: 'job' last_seen: '2026-10-17' --- # Customer Experience Associate at Eko - **Company:** Eko - **Location:** Emeryville, CA - **Compensation:** $22–$25/hr - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-02-10 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.lever.co/ekohealth/7f2896b2-093d-4f75-9c54-2270e448c202 ## Job description ## About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible. We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures. Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems. We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about. We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care. We are headquartered in Emeryville, California and privately-held with world class investors and partners. Role Summary: At Eko, we believe great customer experience requires more than just fast replies — it requires clear, compassionate communication, smart self-service, and confident agents who know what to say and when. As our Customer Experience Associate, you'll be the connective tissue between our frontline agents, internal stakeholders, and customers. You'll own the systems, resources, and voice that ensure our support experience is consistent, effective, and human. You’ll play a critical role in helping our CX team scale with clarity — creating and maintaining the knowledge, macros, training, and communications that power our service quality. You’ll also work cross-functionally to ensure customers receive timely, helpful updates whenever we launch new products, fix bugs, or make important changes. Essential Functions: Support Communications & Enablement Own and update support macros, help center content, and internal documentationPartner with Product and Engineering to communicate new features, issues, and fixes to the team and customers Training & QA Support Help design and maintain onboarding content and ongoing training materialsSupport QA processes by flagging messaging or experience gaps across cases Cross-Functional Collaboration Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communicationDraft and route proactive messaging (e.g., product issues, known bugs, returns guidance)Track and escalate common customer feedback themes to support continuous improvement Service Recovery & Voice of Customer Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflowsMaintain clear tagging and reporting systems to track pain points and content gaps Required Qualifications: A clear, concise, and empathetic communicator with a knack for simplifying complex topics Experienced in customer support or CX enablement roles (2–4 years preferred) Skilled with tools like Zendesk, Confluence, and other help center platforms Organized and proactive, with strong attention to detail and a service mindset Why join Eko Health? Benefits and Perks We Offer: - The opportunity to work on products that impact the health of millions of people. - Generous paid-time off - Stock incentive plans - Medical/Dental/Vision, Disability + Life Insurance - One Medical membership - Parental Leave - 401k Matching - Learning and Development stipend We believe the ability to listen is the ability to care. Eko was named one of the World’s Top HealthTech Companies of 2025 by TIME and Statista. This honor reflects the mission to transform cardiac and pulmonary care through AI-powered stethoscopes and digital health solutions. [Case Studies & Customer Stories](https://www.ekohealth.com/blogs/customer-stories) [Eko Blog](https://www.ekohealth.com/blogs/eko-blog) [Newsroom](https://www.ekohealth.com/blogs/newsroom) Work Experience & Location Requirements - This role is based out of our office in Emeryville, CA - This is a Hybrid role (In-Office days are Tuesday, Wednesday and Thursday) - Prolonged periods of sitting and working at a computer - Must be able to perform job duties with or without reasonable accommodation #LI-Hybrid Eko is proud to be an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. We are committed to building a diverse and inclusive team. Employment offers will always be made by an Eko Health hiring manager or Talent Acquisition Partner with an @ekohealth.com email address only. We will never text you about employment offers. If you are receiving an employment inquiry or employment offer from a non 'ekohealth.com' email address, please assume it is spam. The Eko Health careers page lists only current and open positions. If you are contacted about a job not listed on the careers page, assume it is spam. If you believe you are a victim of a false employment scam, you should report these incidents to the FBI IC3. ## #LI-AC1 ## About Eko ## Company Overview - **One-liner**: Eko Health develops digital stethoscopes and AI-powered software to help healthcare professionals detect heart and lung disease earlier and with higher accuracy. - **Entity Type**: Private (funding stage not publicly available) - **Headquarters**: Oakland, California, USA - **Founded**: 2013 - **Founders**: Connor Landgraf (CEO), Tyler Crouch, Jason Bellet ## Core Business - **Primary industry**: Digital health / Medical devices / Healthcare AI - **Target customers**: Healthcare professionals (cardiologists, primary care, nurses), health systems, life science organizations (clinical trials) – primarily B2B, with B2C elements (individual practitioners) - **Mission**: “The ability to listen is the ability to care” – to provide clinicians with digital tools that enable earlier detection, more confident diagnosis, and better patient care [ekohealth.com/pages/about-us](https://www.ekohealth.com/pages/about-us) ## Products & Services - **Eko CORE Digital Stethoscope (Gen 1 & 2)**: FDA-cleared stethoscope that functions as both analog and digital; second generation adds active noise cancellation and 50% smaller form factor. - **Eko CORE 500 Digital Stethoscope**: First digital stethoscope with high‑fidelity audio, full‑color display with disease indication, and 3‑lead ECG. - **Eko AI Software**: FDA-cleared algorithms for detecting heart murmurs, atrial fibrillation (AFib), and low ejection fraction (Low EF) in 15 seconds. - **SENSORA™ Platform**: Early disease detection platform for which the American Medical Association granted a CPT code. - **EFAST**: FDA‑cleared foundation model for cardiovascular AI. - **Life Science Solutions**: Tools for faster recruitment, screening, and monitoring in clinical trials. All products are integrated with telehealth and health system platforms [ekohealth.com](https://www.ekohealth.com/). ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 750,000 devices sold; 9 FDA clearances; clinically validated in 70+ peer‑reviewed publications [ekohealth.com](https://www.ekohealth.com/) - **Notable Investors/Partners**: Not explicitly listed in the provided search results – likely private with undisclosed investors; partners include health systems and life science organizations. - **Growth Signals**: - Recognized as a 2023 Inc. Best Workplaces honoree [inc.com](https://www.inc.com/profile/eko) - Expanding AI capabilities with EFAST (first foundation model for cardiovascular AI) - Active hybrid hiring in engineering (Android, software) and partnerships roles [jobs.lever.co](https://jobs.lever.co/ekohealth) ## Competitive Advantages - **First‑mover in digital stethoscopes combined with AI** – multiple FDA clearances create a high regulatory barrier. - **Proprietary AI algorithms** for murmur, AFib, and low EF detection (70+ publications). - **Integrated platform** that includes hardware, software, and telehealth integrations, making it a one‑stop solution for heart and lung disease detection. - **CPT code for SENSORA** – facilitates reimbursement and adoption in health systems. ## Strategic Focus - **Expand AI‑powered early detection** across more cardiovascular and pulmonary conditions. - **Deepen health system partnerships** to deploy Eko AI at scale, including virtual care settings. - **Serve life science** customers for remote monitoring and clinical trial efficiency. - **Continue product innovation** with next‑generation stethoscopes and software (e.g., EFAST foundation model). ## Why Work Here - **Culture**: Values co‑created by employees, including “build with heart,” empathy, integrity, and diversity & inclusion. Recognized by Inc. as a Best Workplace in 2023 [inc.com](https://www.inc.com/profile/eko). - **Work model**: Hybrid – roles in Emeryville, San Francisco Bay Area, and Shenzhen (China); emphasis on collaboration and iteration. - **Perks**: “Eko Cares” program donating up to $200,000 worth of products annually to underserved communities; focus on meaningful healthcare impact. - **Engineering culture**: Opportunity to work on FDA‑cleared AI/ML products, digital hardware, and cloud‑based software in a mission‑driven environment. ## Sources 1. [Eko careers page – jobs.lever.co](https://jobs.lever.co/ekohealth) 2. [Eko Health careers overview – ekohealth.com](https://www.ekohealth.com/pages/careers) 3. [Eko Health main site – ekohealth.com](https://www.ekohealth.com/) 4. [Eko Health about us – ekohealth.com](https://www.ekohealth.com/pages/about-us) 5. [Inc. Best Workplaces profile – inc.com](https://www.inc.com/profile/eko) ## Other roles at Eko - [General Interest Application - Sales](https://feeny.ai/job/general-interest-application-sales-eko-emeryville-anejk67epfj6) — Emeryville, CA - [General Interest Application - Marketing](https://feeny.ai/job/general-interest-application-marketing-eko-emeryville-rpn63cj5b1re) — Emeryville, CA - [General Interest Application - Software & Hardware Engineering](https://feeny.ai/job/general-interest-application-software-hardware-engineering-eko-emeryville-7jzp4ghf2ss5) — Emeryville, CA - [Marketing Lead, Brand and Creative](https://feeny.ai/job/marketing-lead-brand-and-creative-eko-emeryville-2q4r06g9szxg) — Emeryville, CA - [Head of Performance Marketing](https://feeny.ai/job/head-of-performance-marketing-eko-emeryville-23p12wf31vvk) — Emeryville, CA - [Senior Electrical Engineer](https://feeny.ai/job/senior-electrical-engineer-eko-emeryville-dyhrbgab78qy) — Emeryville, CA - [Accounting Manager](https://feeny.ai/job/accounting-manager-eko-united-states-nsv94sn8dxhs) — United States - [Head of IT & Cybersecurity](https://feeny.ai/job/head-of-it-cybersecurity-eko-emeryville-hd3fm3h3qt49) — Emeryville, CA - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-ollie-salt-lake-city-wc44j4zbddf3) — Salt Lake City, UT - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-ladder-remote-f13n1rzwc0fm)