--- title: 'Customer Experience Associate at Ollie' canonical: 'https://feeny.ai/job/customer-experience-associate-ollie-salt-lake-city-wc44j4zbddf3' type: 'job' last_seen: '2026-10-16' --- # Customer Experience Associate at Ollie - **Company:** Ollie - **Location:** Salt Lake City, UT - **Compensation:** $20/hr - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.lever.co/myollie/532a60b5-967a-4a0a-a187-6377c3565945 ## Job description Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. Come join the Award Winning Ollie Canine Care team! Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food. Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs. That’s where you come in… We’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible. This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within roughly one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas. Responsibilities: - Represent the Ollie brand voice to our current and prospective customers. - Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents. - Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! - Accurately track and monitor customer feedback and interactions. - Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. - Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond! About You: - Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own. - Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions. - Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules. - Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. - Fun. You don’t mind occasional sloppy dog kisses and love sharing memes. Other Experience: - Bachelor’s Degree from an accredited four-year college or university. - Previous experience in customer-centric roles (retail, food service, etc.) - Experience with pets or health-foods preferred - Experience with Gladly or a similar platform a plus - Interest in working in a pet-friendly, fast-moving environment ## Benefits - Competitive hourly salary and an annual bonus potential - Sponsored 401k program with employer match up to 4% - Comprehensive health coverage including medical, dental and vision - Paid parental leave - 1-week paw-ternity leave for new dog parents - Ollie subscription for one dog - Inspiring pack members! If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting. Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application. ## About Ollie ## Company Overview - **One-liner**: Ollie delivers fresh, healthy dog food made with human-grade ingredients, tailored to each pup's unique nutritional needs through personalized meal plans and an AI-powered health platform. - **Entity Type**: Private (Series B) - **Headquarters**: Reno, Nevada, United States (with a secondary office in New York City) - **Founded**: 2016 - **Founders**: Gabby Slome and Randy Jimenez ## Core Business - **Primary industry**: Pet wellness / fresh pet food - **Target customers**: B2C – dog owners seeking high-quality, personalized nutrition for their pets - **Mission**: Provide a healthier, easier way to care for dogs and help them live as long as canine-ly possible. ## Products & Services - **Personalized Fresh Dog Food Plans**: Custom recipes formulated by veterinary nutritionists using human-grade ingredients (meat, fruits, vegetables, grains). Delivered on a flexible schedule. - **Ollie App**: Enables health screenings, order management, and access to nutritional guidance. - **Foodback Loop™ (via DIG Labs acquisition, Oct 2024)**: AI-powered diagnostic tool that analyzes dog stool and behavior to provide real‑time health insights, further personalizing nutrition. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metrics**: - Annual Revenue: **$20M** (latest fiscal year) - Total Funding: Conflicting reports – **$82.9M** (Apollo/company database) vs. **$67.7M** (Tracxn) – across multiple rounds including Series A led by Canaan Partners. - **Notable Investors/Partners**: Canaan Partners (lead in Series A), plus other top‑tier VCs (backers of Glossier, Mirror, Prose). - **Growth Signals**: - Headcount: **126 employees** (10.7% YoY growth) - Acquired AI‑diagnostic startup DIG Labs in October 2024 to expand health services. - Active job postings (2 open roles as of mid‑2026). - 25,310 LinkedIn followers (25% yearly growth). ## Competitive Advantages - **Human‑grade, vet‑formulated recipes** – a strong trust signal for health‑conscious pet owners. - **Personalization at scale** – meal plans and portions tailored to each dog’s age, weight, activity level, and health data. - **Integrated AI health diagnostics** – the DIG Labs acquisition creates a unique “food‑as‑medicine” feedback loop that competitors lack. - **Omnichannel brand** – strong social media presence, press coverage (Forbes, People, Insider), and high employer rating (4.4/5). ## Strategic Focus - **Deepening health services** – leveraging the DIG Labs platform to move beyond food into proactive wellness monitoring. - **Technology & data** – investing in AI, mobile app, and data analytics to refine personalization and customer experience. - **Omnichannel growth** – expanding direct‑to‑consumer reach while exploring retail partnerships. - **Talent & culture** – hiring for senior engineering and analytics roles to support scalable platform development. ## Why Work Here - **Culture**: Dog‑first, innovative pet wellness brand with a mission‑driven team. High employee satisfaction (4.4/5 on employer reviews). - **Remote/Hybrid**: Remote‑friendly for most roles; NYC‑based team members meet monthly for coworking days. - **Perks**: Company equity, employee discounts, collaborative and curious engineering culture (modern AI tools, scalable APIs). - **Growth**: 10.7% headcount growth, recent acquisition, and active product development offer career advancement opportunities. ## Sources 1. [jobs.lever.co](https://jobs.lever.co/myollie) – Job postings and company description 2. [apollo.io / company database](https://apollo.io) – Revenue, funding, headcount, tech stack (via search results) 3. [linkedin.com/company/ollie-pets](https://www.linkedin.com/company/ollie-pets) – LinkedIn posts, employee count, recent hires 4. [ollie.com/about](https://www.ollie.com/about/) – Mission, product details, brand story 5. [builtin.com/company/ollie](https://builtin.com/company/ollie) – Perks, culture, office locations 6. [tracxn.com/d/companies/ollie](https://tracxn.com/d/companies/ollie/__Z6Bc6CD5kjkEeRECw3OjB_evhE1-b1ULO4_DGWXX-WI) – Funding history, founders, competitors ## Other roles at Ollie - [Senior Manager, Contract Manufacturing](https://feeny.ai/job/senior-manager-contract-manufacturing-ollie-remote-tsch9rm0cjfe) - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-passport-egypt-q9x3r1ahzhah) — Egypt - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-ladder-remote-f13n1rzwc0fm) - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-shepherd-san-francisco-kep67kkk7ge9) — San Francisco, CA - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-marloo-wellington-n4knnjh3gj8m) — Wellington - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-basis-ai-new-york-8zy5ej6t9t0p) — New York, NY - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-marloo-sydney-3cd3jc53ca2e) — Sydney, Australia - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-marloo-london-qjtvx6hk85x6) — London, United Kingdom - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-ramp-new-york-y01k4jc1wzjx) — New York, NY - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-eko-emeryville-3rf3b5v5hc5p) — Emeryville, CA