---
title: 'Customer Experience Associate at Privacy'
canonical: 'https://feeny.ai/job/customer-experience-associate-privacy-remote-xxj9hycvv6gb'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Experience Associate at Privacy

- **Company:** Privacy
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/privacy/jobs/6167547004

## Job description

Privacy is the virtual card platform giving consumers and small businesses complete control over their online payments.

Our virtual cards protect 250,000+ users across the U.S., processing over $3 billion in transactions with bank-level security and encryption. From merchant-locked cards that can't be used anywhere else if stolen, to spending limits that block unauthorized charges, to one-click pausing that stops subscriptions instantly, Privacy puts financial control back in users' hands.

We're building a future where every online payment is secure by default, free from data breaches, unauthorized charges, and hidden fees. We're proud to have been named one of Forbes' "Top 100 Most Customer-Centric Companies" and featured in The Wall Street Journal, TechCrunch, and Wirecutter.

Privacy is the product that started it all. What began as Privacy.com grew into Lithic, now a Series C company backed by world-class investors including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. Our dedicated team of 35 sits at the heart of Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.

Lithic is hiring a Customer Experience Associate. As a Customer Experience Associate at Lithic, you'll be a trustworthy point of contact for the customers of our consumer product, [Privacy.com](http://Privacy.com), and the ultimate advocate for their best interests. You'll be the eyes, ears, and voice of [Privacy.com](http://Privacy.com) as we strive to deliver an intuitive and delightful product and experience.

Your job will not only be to help our customers with the issues they encounter but also to help us learn as a company from each interaction so that we can make our customers' experience as seamless as possible.

CX Associates will be expected to share weekend coverage duties but are allotted two consecutive days off per workweek, typically including one weekend day. This is a full-time hourly position.

We encourage you to apply even if you don’t meet every requirement listed below!

Job responsibilities:

- Interact with users directly via email and chat
- Brainstorm inventive solutions to tackle urgent customer problems
- Identify site and app issues, and communicate properly to all internal teams
- Think creatively about how to optimize each customer's experience
- Become an expert on Privacy and the service we provide our users

Who you are:

- An excellent writer and communicator with a keen eye for detail and grammar
- A team player and comfortable with an ever-changing startup environment
- An enthusiastic and positive person with a can-do mentality — you consider no task too small
- A fast learner and eager to tackle new challenges every day
- Flexible and adaptable to accommodate holiday and weekend shifts
- Patient and understanding with customers, and confident resolving issues on the spot

The annual US hourly rate for this role is $24.10 per hour. This hourly rate may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

This is a remote position. However, candidates must be located in the United States, Canada, Netherlands, Poland, or Czech Republic. We do not offer visa sponsorship or assistance. Benefits for US Employees:

- Unlimited PTO
- 12-weeks fully paid parental leave
- 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 3% cashback on card purchases with your complimentary [Privacy.com](http://Privacy.com) employee account
- Health, vision, and dental insurance; HSA Contribution Match
- 401(k) match
- Voluntary Life Insurance and STD/LTD

## About Privacy

## Company Overview
- **One-liner**: Privacy provides virtual card technology that gives consumers and small businesses control over their online payments, shielding real card details from fraud and data breaches.
- **Entity Type**: Private (Series C parent company Lithic; Privacy is a product unit within Lithic)
- **Headquarters**: New York City, USA
- **Founded**: 2014
- **Founders**: Bo Jiang (CEO), Jason Kruse (CTO), David Nichols (CDO)

## Core Business
- Primary industry: Fintech / Payments / Security
- Target customers: B2C (consumers) and B2B (small businesses), with a focus on individuals who value privacy and control over online spending.
- Mission statement: "To make payments safer, easier, and more protected for everyone."

## Products & Services
- **Privacy Virtual Cards**: SaaS-based virtual card numbers that lock to a single merchant, preventing use elsewhere if stolen. Features include one-time-use cards, spend limits, card pausing/closing, and merchant-locking. Available as a web app, mobile app, and browser extension.
- **Privacy Plans (Free / Plus / Pro)**: Tiered subscription plans with varying card creation limits and premium features (e.g., 3% cashback on qualifying purchases for Plus plans).
- **Category Cards**: Spend limiting by merchant category (e.g., streaming, dining) for better budget control.
- **Card Sharing**: Ability to share a virtual card with trusted family or employees, with the card locking to the first merchant used.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (parent company Lithic is Series C, but specific valuation not publicly available).
- **Key Metric**: Over 600,000 users (as of 2026); processed over $3 billion in transactions.
- **Notable Investors / Partners**: Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, Mastercard.
- **Growth Signals**: Named among Forbes’ "Top 100 Most Customer-Centric Companies"; featured in The Wall Street Journal, TechCrunch, and Wirecutter; growing team (35 on Privacy team within a 170+ person Lithic organization); expanding into AI-assisted development roles.

## Competitive Advantages
- **Merchant-Locking**: Cards automatically lock to the first merchant they are used with, preventing unauthorized use elsewhere – a unique security moat.
- **Privacy by Design**: No credit pull required, no data sold to third parties, PCI-DSS compliant and SOC 2 Type II certified with 256-bit encryption.
- **User Control**: Granular spend limits, instant card pausing, and one-time-use cards give users unmatched control over subscriptions and budgets.
- **All-in-One Platform**: Built its own issuer processor technology, web app, mobile app, and browser extension – a vertically integrated stack.

## Strategic Focus
- **AI-Assisted Development**: Actively hiring engineers who are fluent with AI coding tools (Claude Code, Cursor, Copilot) to ship features faster while maintaining security and payments correctness.
- **Product Expansion**: Continuing to build new consumer and small business features (e.g., Category Cards, card sharing) to drive adoption and user engagement.
- **Scaling Infrastructure**: Growing the team and systems to support increasing transaction volume and user base, while maintaining bank-level security.

## Why Work Here
- **Culture**: Emphasizes diversity, inclusion, and a "whole person" approach. Team members are described as engineers, designers, runners, chefs, gamers, musicians – bringing diverse perspectives.
- **Remote/Hybrid Policy**: Remote-friendly within the US, Canada, Netherlands, Poland, or Czech Republic. NYC-area employees are asked to work from the SoHo office three days a week. Offers "Work From Anywhere" 4 weeks per year.
- **Notable Perks**:
  - Unlimited PTO
  - 12 weeks fully paid parental leave
  - 4-week fully paid sabbatical at 5-year anniversary
  - 3% cashback on all purchases with a complimentary Privacy employee account
  - Full health, vision, dental insurance; HSA contribution match
  - 401(k) matching
  - Equity in all offer packages
  - Flexible PTO, voluntary life insurance, STD/LTD
- **Engineering Culture**: Customer-centric, high ownership, emphasis on 0→1 projects, cross-functional collaboration with product, design, and operations. AI tooling is a core part of the engineering craft.

## Sources
1. [privacy.com/careers](https://www.privacy.com/careers)
2. [privacy.com/about](https://www.privacy.com/about)
3. [privacy.com](https://www.privacy.com/)
4. [linkedin.com/company/privacy-com](https://www.linkedin.com/company/privacy-com)
5. [job-boards.greenhouse.io/privacy](https://job-boards.greenhouse.io/privacy/jobs/5997321004)

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