---
title: 'Customer Experience Automations Manager at Nebius'
canonical: 'https://feeny.ai/job/customer-experience-automations-manager-nebius-amsterdam-k8svm0mbdfxv'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Experience Automations Manager at Nebius

- **Company:** Nebius
- **Location:** Amsterdam, Netherlands
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-12
- **Apply:** https://careers.nebius.com/?gh_jid=4965096101

## Job description

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

## About the team

The Customer Experience team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base.

We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling. The goal is to make Customer Service capacity independent of headcount growth.

## The role

We are looking for a technical leader to build and lead this team. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows — without stepping away from hands-on engineering work.

Your responsibilities will include:

- Design and build automated systems that handle thousands of support operations per month — quota requests, billing, account management, DSR
- Develop LLM-powered agents that help support engineers resolve complex tickets in real time
- Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration
- Build self-service flows that reduce load on the support team without degrading the customer experience
- Hire and grow a team of automation engineers
- Define the technical roadmap together with the Head of Customer Service
- Build integrations with Jira, billing APIs, and internal Nebius systems
- Track key metrics: automation rate, ticket deflection, engineer hours saved

We expect you to have:

- 7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager
- Strong Python skills and hands-on experience with REST APIs and system integrations
- Experience building automation pipelines or workflow systems in production
- Practical experience with LLM APIs and building AI agents
- Experience working with ticketing systems (Jira or equivalent) at the API level
- Fluency in English, written and spoken

It will be an added bonus if you have:

- Experience with Terraform and infrastructure automation
- Knowledge of Kubernetes and cloud-native stack
- Experience with N8N, Temporal, or similar workflow automation tools
- Understanding of cloud billing, quota management, and compliance workflows
- Background in support engineering, DevOps, or customer success engineering

Examples of outcomes you could drive:

- Automate quota request processing and free up the equivalent of 2,400+ engineer hours annually
- Build an internal Q&A agent that reduces response time on complex Chat tickets from 30 minutes to under 5
- Develop cluster upgrade tooling that compresses a multi-day operation into a matter of hours — as the number of enterprise clusters keeps growing

## #LI-SS1

Benefits & Perks:

- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.

## About Nebius

## Company Overview
- **One-liner**: Nebius builds a full-stack AI cloud platform providing GPU-accelerated infrastructure and services for training, fine-tuning, and deploying AI models at scale.
- **Entity Type**: Public (ticker: NBIS on Nasdaq)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2024 (as Nebius Group N.V., the successor to the former Yandex N.V.)
- **Founders**: Arkady Volozh (founder of Yandex)

## Core Business
- **Primary industry**: AI Cloud Infrastructure & Services (Technology, Information and Internet)
- **Target customers**: AI innovators of all sizes — from startups to research institutes to enterprises — across sectors including healthcare, life sciences, robotics, finance, and entertainment, as well as national AI programs.
- **Mission or purpose statement**: To become one of the world's largest AI infrastructure companies, building the infrastructure for the age of AI.

## Products & Services
- **Nebius AI Cloud**: A full-stack cloud platform offering raw GPU compute, serverless and managed inference, and MLOps tooling. Built on custom hardware with non-virtualized GPUs and InfiniBand networking, designed for high performance and reliability.
- **Nebius Token Factory**: A service for running and managing large-scale inference workloads, including serving open-source and custom models.
- **Nebius Echo**: An AI agent built directly into the Nebius console for operational support.
- **Nebius Agents Blueprint**: An open architecture for building production-ready AI agents.
- **Reference Platform NVIDIA Cloud Partner**: A designation for partners operating large clusters built in coordination with NVIDIA, adhering to a tested and optimized reference architecture.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed in the search results; as a public company (NBIS), market cap fluctuates daily.
- **Key Metric**: Total funding raised: **$10.29 billion** (including a $4.3B post-IPO equity round in March 2026, a $2.8B convertible note in September 2025, and a $1.4B post-IPO equity round in May 2011). Notably, a **$27 billion** long-term AI infrastructure supply agreement with Meta was announced in 2026.
- **Notable Investors/Partners**: Meta (long-term infrastructure agreement), NVIDIA (Reference Platform Cloud Partner), Bloom Energy (power infrastructure partnership).
- **Growth Signals**: 
    - **Headcount**: 900 employees (+114.9% YoY growth; +8.2% monthly growth).
    - **Active Job Postings**: 145 open roles (Yearly growth: +866.7%).
    - **Key Metrics**: Claims to offer better TCO for fine-tuning and inference vs. AWS; reports a 70% reduction in AI setup pipeline time for a partner (RoboForce); operates with a mean time between failures (MTBF) of 56.6 hours for a 3,000-GPU cluster.
    - **New Initiatives**: Launching the "Nebius Early Talent Program" for early-career engineers; announced an AI factory launch team in Lappeenranta, Finland; acquired Tavily and licensed Clarifai's inference IP.

## Competitive Advantages
- **Custom Hardware**: Non-virtualized GPUs with InfiniBand networking, providing raw, dedicated performance without the overhead of virtualization.
- **Full-Stack, Hyperscaler-Like Platform**: Combines the scale and reliability of a hyperscaler with the performance of a supercomputer, including built-in MLOps tooling.
- **NVIDIA Reference Platform Partner**: A trusted partner with a validated, optimized architecture for large-scale AI workloads.
- **Elasticity**: Offers flexible consumption options from small experiments to global-scale deployments.
- **Deep Engineering Talent**: Built around a core of 500+ AI experts and hundreds of engineers with deep expertise in building world-class tech infrastructure (many from Yandex).

## Strategic Focus
- **Massive Infrastructure Build-Out**: Executing on a multi-billion dollar agreement with Meta and expanding data center capacity in Europe and the US.
- **Power & Energy Partnerships**: Partnering with Bloom Energy to secure reliable, on-site power for AI infrastructure.
- **Product Innovation**: Continuously releasing new products (Echo, Agents Blueprint, Token Factory) to capture more of the AI developer workflow.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to support hypergrowth, with a dedicated Early Talent Program.
- **Ecosystem Expansion**: Targeting specific verticals like healthcare, life sciences, and robotics with dedicated solutions and partnerships.

## Why Work Here
- **High-Impact Work**: Employees solve some of the hardest technical problems in AI, building infrastructure that powers the next generation of technology.
- **Culture**: Described as fast-moving, with a culture of trust and autonomy. New ideas are encouraged, experimentation is welcomed, and ownership is part of everyday work.
- **Work Model**: Remote-friendly work culture built on trust and autonomy, with flexibility designed around time zones and personal commitments.
- **Compensation**: Top-tier pay and benefits.
- **Development**: Clear development paths to take careers forward, with mentorship from industry experts.
- **Team**: A diverse, multicultural team with hubs across Europe, North America, and the Middle East.
- **Notable Perks**: Thoughtful team gatherings, 24/7 support by default, and access to free white-glove proof-of-concepts.

## Sources
1. [Nebius Official Website](https://nebius.com)
2. [Nebius Careers Page](https://nebius.com/careers)
3. [Nebius LinkedIn Page](https://www.linkedin.com/company/nebius)
4. [Nebius Group LinkedIn Page](https://www.linkedin.com/company/nebius-group)

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