--- title: 'Customer Experience & Community Relations at Featherless AI' canonical: 'https://feeny.ai/job/customer-experience-community-relations-featherless-ai-australia-qstkeqc51n2y' type: 'job' last_seen: '2026-09-22' --- # Customer Experience & Community Relations at Featherless AI - **Company:** Featherless AI - **Location:** Australia - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-17 - **Last confirmed live:** 2026-09-22 - **Apply:** https://jobs.ashbyhq.com/featherlessai/79f31a19-1ae4-4817-b26b-e82fec356c74 ## Job description ## About Featherless [Featherless.ai](http://Featherless.ai) is building the world's most reliable open-model inference platform — a serverless foundation for deploying and scaling AI without infrastructure overhead. We raised a $20M Series A, co-led by AMD Ventures and Airbus Ventures, with participation from BMW i Ventures, Kickstart Ventures, Panache Ventures and Wavemaker. We're a well-funded team of researchers and engineers on a mission to democratize AI through performance and accessibility. Our cloud provides instant access to tens of thousands of open-source AI models and the research innovations powering next-generation efficiency, reliability, and model optimization. ## About the Role You'll own the front line: the live chat on our website, our Discord, and the support inbox — for two very different audiences, creators running character and alternative models, and developers shipping apps on our API. This is a support role first. Around it sits keeping the community somewhere people want to be, and turning what you hear on the front line into something the company can act on. ## What You'll Own Immediately - The live chat on the website. First response, diagnosis, resolution. You are the reason a user gets a real answer in minutes instead of days. - Our Discord. Answer in public where the answer helps everyone, welcome new arrivals, keep threads from going cold, and make it a place people come back to. - Announcements. Post model additions, changes and incident updates to the community. - Email. Work the support inbox to the same standard as the chat. - Follow-through. Own issues until they're closed, including the ones waiting on engineering. - Escalation. Route genuine platform and inference bugs to engineering and close the loop back to the user yourself. - Voice of the customer. Keep the running picture of what users are asking for, tripping over and leaving over, and report it weekly to Growth and Product in a form that can actually be prioritized. - Handoffs with the BDRs. Spot the accounts and conversations with growth opportunity and pass them over with context. - Making the next hundred answers cheaper. Canned replies, help-centre articles, AI-assisted drafting. Every question answered twice should be documented once. ## What You Bring - 1–3 years in technical support, community management, or developer relations. Adjacent and self-taught paths count fully. - Genuine technical fluency with AI. You've run open models yourself - locally, on a GPU, or through an API. You can talk about Llama, Qwen, Mistral, DeepSeek or SDXL without reaching for marketing language, and you know what a quantization is and why it matters. - Range across both our audiences. You can help a developer debug a malformed API request in the morning and talk sampler settings and model personality with a creator in the afternoon, and take both seriously. - Excellent written English — concise, warm, human. Most of this job is writing, often to someone who is frustrated. - Self-direction. You work independently across timezones, without someone assigning you your day. - You're an AI power user. You use AI tools to handle volume without letting quality slip, and you'll help us build that into how support works here. Bonus: experience in a Discord-native or creator community · roleplay, character-AI or creative-AI communities · a public record of helping people (forums, GitHub issues, Discord, Stack Overflow) · writing docs or help-centre content · a second language. ## Why Featherless - Own the front line of a product people are genuinely enthusiastic about, at the point where it's growing fastest - Direct line to Growth, Platform and Infra: what you hear on the front line changes what gets built - Work at the centre of one of the fastest-growing open AI ecosystems, with the people actually building on it - Be part of a small, high-performing team making open weight AI accessible to everyone AUD $85,000–$103,000 ## About Featherless AI ## Company Overview - **One-liner**: Featherless AI provides a serverless platform that offers API access to over 40,000 open-weight AI models from a single endpoint, designed for developers and enterprises. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States - **Founded**: 2023 - **Founders**: Eugene Cheah (CEO, Co-Founder) ## Core Business - **Primary industry**: Artificial Intelligence Infrastructure / Serverless LLM Hosting - **Target customers**: B2B, serving developers, AI startups, and enterprises seeking scalable, cost-effective inference for open-source models. - **Mission or purpose**: To democratize access to all AI models by making them available for serverless inference, eliminating the need for server setup and complex infrastructure management. ## Products & Services - **Featherless API**: A unified API gateway providing instant access to over 40,000 open-weight models (e.g., DeepSeek, Llama, Mistral, Qwen, RWKV, GLM, Kimi) without setup or hosting. Pricing is flat-rate with unlimited tokens, starting at $25/month for up to 4 concurrent connections and 32K context, scaling to $200/month for higher tiers. Agent-specific plans ($100/month) include sandbox environments and persistent storage. The service emphasizes low latency, dependable uptime, and predictable costs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: **Total Funding of $25M** — raised $5M in a Seed round (April 2025, led by Airbus Ventures) and $20M in a Series A round (announced ~May 2026, details still emerging). - **Notable Investors/Partners**: Airbus Ventures, Kickstart Ventures, Panache Ventures, BMW i Ventures, AMD Ventures, and 11 other investors. The platform is built by researchers contributing to RWKV, a Linux Foundation project. - **Growth Signals**: The company is on a rapid growth trajectory, with headcount increasing 46.7% year-over-year to 14 employees. The website boasts over 2,100 "stars" for its Discord community. The company has a global presence, operating in 9 countries (including Singapore, Canada, Czechia, UK, Belgium, and Sweden). Website traffic is strong (73,508 monthly visits, growing +19.9% month-over-month), and there are 43 active job postings, a 65.4% quarterly increase in hiring. The Series A announcement signals significant investor confidence. ## Competitive Advantages - **Extensive Model Library & Zero-Friction Access**: A single API key provides access to the entire Hugging Face trending library, including models up to 229B parameters, with no need to manage infrastructure. - **Unlimited-Token, Flat-Rate Pricing**: A strong differentiator in the "per-token" pricing era, offering predictable costs suitable for scaling, with tiers from $25 to $200/month. - **Build for Reliability & Performance**: Architecture designed for real workloads with low latency and dependable uptime, utilizing proprietary GPU orchestration and model load-balancing. - **Open-Source Roots & Community**: Built by researchers contributing to RWKV (a Linux Foundation project), the company is deeply embedded in the open-source AI ecosystem, which fosters trust and community-driven development. ## Strategic Focus - **Scaling the Platform & Enterprise Adoption**: The Series A funding will be used to expand AI infrastructure and grow the platform. The company is actively hiring for senior roles like Founding Account Executives and Business Development Reps, signaling a shift toward aggressive go-to-market and enterprise sales. - **Expanding Global Presence**: With a distributed team across the US, Europe, and Asia, the company is building a global, remote-first workforce. - **Technical Innovation**: Focused on continuous improvement of inference performance and cost-efficiency through their GPU orchestration system and model load-balancing. ## Why Work Here - **High-Growth Stage**: As a Series A startup with strong investor backing, this is an opportunity to join a company experiencing rapid scaling, which offers significant career growth and impact potential. - **Impact & Ownership**: Employees are likely to have high autonomy and a direct impact on the company's trajectory, from building core infrastructure to driving revenue. - **Remote-First & Global Team**: Based on the distributed headcount across 9 countries (US, Singapore, Canada, UK, Belgium, etc.), the company is clearly remote-first, offering flexibility in where you work. Job postings reflect opportunities in the US and Europe (e.g., Paris, Berlin). - **Cutting-Edge Technical Challenge**: The core work involves solving complex problems in AI inference, GPU orchestration, and MLOps, making it a compelling place for engineers and researchers passionate about AI infrastructure. - **Culture & Values**: The company's deep ties to open-source AI communities and its "flat-rate, no-surprises" pricing philosophy likely translate into a transparent, developer-friendly internal culture. The small, highly-skilled team (14 people) suggests a close-knit, high-performing environment. ## Sources 1. [Featherless.ai Website](https://featherless.ai/) 2. [Featherless AI LinkedIn](https://www.linkedin.com/company/feather-serverless-ai) 3. [Featherless AI Docs](https://featherless.ai/docs/overview) 4. [CB Insights Profile](https://www.cbinsights.com/company/recursal-ai) 5. [Featherless AI Jobs](https://jobs.ashbyhq.com/featherlessai) ## Other roles at Featherless AI - [Founding Business Development Rep (AI Cloud US/CA)](https://feeny.ai/job/founding-business-development-rep-ai-cloud-us-ca-featherless-ai-us-gewn7hpr5wga) — US &, Canada - [Founding Account Executive (AI Cloud)](https://feeny.ai/job/founding-account-executive-ai-cloud-featherless-ai-us-204mr3aabeqn) — US &, Canada - [Founding Sales Engineer](https://feeny.ai/job/founding-sales-engineer-featherless-ai-us-9dx7stzfw8rt) — US &, Canada - [Chief of Staff](https://feeny.ai/job/chief-of-staff-featherless-ai-san-francisco-15ydsmveqwsq) — San Francisco, CA - [Content Marketer](https://feeny.ai/job/content-marketer-featherless-ai-europe-xnsbz1evvkbs) — Europe - [Business Development Rep (AI Cloud)](https://feeny.ai/job/business-development-rep-ai-cloud-featherless-ai-europe-hd5fymsqsh5h) — Europe - [AI Researcher — Training Optimization](https://feeny.ai/job/ai-researcher-training-optimization-featherless-ai-remote-hyc2csn67p2p) - [AI Researcher – Multilingual Data](https://feeny.ai/job/ai-researcher-multilingual-data-featherless-ai-remote-aj24t2jw442p) - [AI Researcher — AI Architecture Research](https://feeny.ai/job/ai-researcher-ai-architecture-research-featherless-ai-remote-dprg8203nt10) - [AI Researcher — Distillation](https://feeny.ai/job/ai-researcher-distillation-featherless-ai-remote-zxs1tx4mwq1f)