--- title: 'Customer Experience (CX) Enablement Specialist (Trainer) at Spotnana' canonical: 'https://feeny.ai/job/customer-experience-cx-enablement-specialist-trainer-spotnana-united-kingdom-swn6qbataz2f' type: 'job' last_seen: '2026-10-15' --- # Customer Experience (CX) Enablement Specialist (Trainer) at Spotnana - **Company:** Spotnana - **Location:** United Kingdom - **Compensation:** $65k–$85k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-30 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.gem.com/spotnana/am9icG9zdDpGoXGtnt2y-odv4P8VLb7H ## Job description The opportunity ahead Help clients, TMC partners, travel agents, and internal teams get the most out of the Spotnana platform by turning complex product functionality into clear, engaging training and learning experiences. You'll deliver training, build enablement content, and partner cross-functionally to keep users informed as the product evolves. ## How you'll help us build - Deliver engaging training experiences for clients, TMC partners, travel agents, company administrators, and internal teams across implementations, product launches, and ongoing education. - Create and maintain practical learning content including presentations, guides, videos, job aids, exercises, and other resources that make complex product functionality easy to understand and apply. - Partner with Product, Engineering, QA, Implementation, Customer Success, and Operations to understand new functionality, identify training needs, and ensure enablement materials accurately reflect the product experience. - Support client and TMC readiness through train-the-trainer programs, customized training, post-go-live support, and ongoing education based on user needs and workflows. - Identify and close knowledge gaps by gathering learner and client feedback, surfacing recurring questions and workflow challenges, and improving training programs and materials over time. Working model - Most training is delivered virtually, with occasional travel for in-person client training sessions. ## Experience you bring - Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related environment, with a strong understanding of travel booking and agent workflows. - Hands-on experience with Amadeus and knowledge of GDS and/or NDC workflows; Sabre experience is a plus. - At least 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for a variety of audiences. - Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources. - Experience using AI tools to support content creation, script development, and efficient training and documentation workflows. - Ability to learn complex product functionality and translate it into clear, practical training and documentation. - Strong written and verbal communication, presentation, facilitation, and organizational skills. - Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams. What to expect next Our interview process includes conversations with Recruiting, the hiring manager, and a team member, followed by a final panel interview with a brief training presentation. ## About Spotnana ## Company Overview - **One-liner**: Spotnana is a Travel-as-a-Service platform that modernizes travel sales and distribution for buyers, sellers, and providers. - **Entity Type**: Private (fast-growing startup) - **Headquarters**: Not publicly available (global office hubs with teams in the US, UK, and India) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry**: Travel technology / Travel management - **Target customers**: B2B – travel buyers, sellers, and providers (enterprise, SMB) - **Mission or purpose statement**: “Reimagine travel experiences for billions of people around the world” and “bring transformative change to one of the world’s biggest industries.” ## Products & Services - **[Travel-as-a-Service Platform](https://www.spotnana.com/)**: A modern, open platform that brings travel buyers, sellers, and providers together on one infrastructure. Features include consumer-grade traveler self-service, configurable travel management tools, comprehensive global content, rapid global deployment, and easy integration/embedding/white-labeling. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding not publicly available; described as a “fast-growing start up” with stock option grants. - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Targeting the $11 trillion travel industry, rapid global deployment, annual global offsite (Converge) bringing together hundreds of employees, and active hiring across engineering, customer experience, and marketing. ## Competitive Advantages - **Modern infrastructure** designed to unite all travel stakeholders on one platform. - **Open platform** that is easy to integrate, embed, and white-label. - **Global content and deployment** capabilities enabling rapid expansion. - **Consumer-grade traveler experience** with advanced self-service features. ## Strategic Focus - Accelerate innovation through a modern architecture that enables travel buyers, sellers, and providers to deliver seamless travel journeys. - Continue scaling the platform globally and expanding content coverage. ## Why Work Here - **Hybrid work model** with dedicated time for focus and regular in-office collaboration. - **Comprehensive benefits**: 100% employer-paid medical premiums, dental and vision options, fertility support, free therapy sessions, mental wellness resources, gym discounts. - **Financial wellness**: Competitive salary, stock option grants, 401(k) with employer match (US), Nest pension (UK), NPS (India), flexible spending accounts, monthly stipend for phone/internet. - **Culture values**: Innovators, agile, inclusive, lifelong learners. Emphasis on knowledge sharing, continuous improvement, and diverse perspectives. - **Annual global offsite** (Converge) bringing the entire team together (e.g., Dubai 2024). - **Engineering, product, and design** teams are central to transforming the travel industry, offering challenging work on a global scale. ## Sources 1. [spotnana.com](https://www.spotnana.com/) 2. [spotnana.com/careers/](https://www.spotnana.com/careers/) 3. [spotnana.com/careers/culture/](https://www.spotnana.com/careers/culture/) 4. [spotnana.com/careers/benefits/](https://www.spotnana.com/careers/benefits/) 5. [spotnana.com/careers/careers-listing/](https://www.spotnana.com/careers/careers-listing/) ## Other roles at Spotnana - [Software Engineer II, Frontend](https://feeny.ai/job/software-engineer-ii-frontend-spotnana-new-york-q512paq7q5k1) — New York, NY - [Senior Software Engineer, Frontend](https://feeny.ai/job/senior-software-engineer-frontend-spotnana-bengaluru-y246f701m6gz) — Bengaluru, India - [Sales Engineer](https://feeny.ai/job/sales-engineer-spotnana-united-states-zq572b52k33m) — United States - [Program Manager](https://feeny.ai/job/program-manager-spotnana-united-states-0na2g8a0fc1s) — United States - [Technical Support Analyst](https://feeny.ai/job/technical-support-analyst-spotnana-bengaluru-s7ndkyjhrgfs) — Bengaluru, India - [QA Release Engineer II](https://feeny.ai/job/qa-release-engineer-ii-spotnana-pune-081gpytbf5d8) — Pune, India - [QA Engineer II](https://feeny.ai/job/qa-engineer-ii-spotnana-pune-z4n54rfterdc) — Pune, India - [Senior Product Manager, Developer Platform](https://feeny.ai/job/senior-product-manager-developer-platform-spotnana-bengaluru-kxgye08r0kng) — Bengaluru, India - [Senior Product Manager, Payments](https://feeny.ai/job/senior-product-manager-payments-spotnana-bengaluru-f2v0tf6s61b6) — Bengaluru, India - [Accountant](https://feeny.ai/job/accountant-spotnana-new-york-6w577xgg5xkd) — New York, NY