---
title: 'Customer Experience (CX) Manager at RISE'
canonical: 'https://feeny.ai/job/customer-experience-cx-manager-rise-makati-yfkgvbgcgq6w'
type: 'job'
last_seen: '2026-11-01'
---

# Customer Experience (CX) Manager at RISE

- **Company:** RISE
- **Location:** Makati, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-02-03
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/rise/40a4d5ad-a758-4196-8b8f-647a36519413

## Job description

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The CX Manager serves as the strategic link between customer feedback and organizational change. This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, working closely with department heads to convert qualitative feedback into high-impact Service Improvement Plans (SIPs) that reduce friction and drive business performance.

This role is for a future opportunity.

Duties & Responsibilities

- Design an NPS methodology specifically for the B2B Telco industry context, distinguishing between Relational NPS (overall partnership) and Transactional NPS (after installation or support tickets).
- Establish the "Inner Loop" (responding to individual feedback) and "Outer Loop" (structural improvements) processes across the organization.
- Execute the end-to-end rollout of the NPS program across all departments.
- Analyze qualitative feedback to identify root causes of friction in the B2B customer journey (e.g., service reliability, billing accuracy, or account management).
- Analyze NPS data alongside operational KPIs (churn rates, uptime, ticket resolution) to find correlations.
- Collaborate with department heads to create Service Improvement Plans (SIPs) based on detractors' feedback.
- Create high-impact dashboards for different stakeholders, highlighting the customer experience initiatives
- Present CX health reports to Senior Management, providing clear recommendations for capital investment or process changes.
- Work closely with Account Managers, Technical Support, and Field Engineers to help them understand their impact on the customer and implement "Closed-Loop" feedback practices.
- Serve as the internal voice that challenges the status quo whenever internal processes conflict with the customer's best interests.
- Ensure that agreed-upon process changes are actually implemented by the respective departments.
- Regularly audit and refine the NPS program to prevent survey fatigue and ensure the data remains relevant as the Telco market evolves.

## Qualifications

- 5+ years in Customer Experience, specifically within B2B Telecommunications, Managed Services, or IT Solutions.
- Proven track record of implementing and managing NPS programs from scratch. Deep understanding of "Closed-Loop" mechanics.
- Strong ability to synthesize complex data sets into simple, actionable executive summaries.
- Exceptional command of English (written and verbal). Ability to influence and negotiate at all levels of the organization—from technicians to the Boardroom.
- Familiarity with the Philippine business culture and the unique challenges of the local B2B Telco infrastructure.
- Bachelor’s degree in Business, Communications, Statistics, or a related field. Professional CX certification (e.g., CCXP) is a significant advantage.

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

## About RISE

## Company Overview
- **One-liner**: Rise is a global payroll, compliance, and contractor management platform that enables companies to hire, onboard, and pay distributed teams in 190+ countries using both fiat and cryptocurrency.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States (with an office in Beachwood, Ohio)
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services / Global Payroll SaaS / HR Tech
- **Target Customers**: B2B; Finance & Ops, Legal & Compliance, HR & People teams; DAOs and Web3-native companies; traditional enterprises hiring globally
- **Mission/Purpose**: Streamline international workforce payments with automated compliance, tax documentation, and flexible payout options, bridging the gap between traditional finance and crypto-native teams.

## Products & Services
- **Global Contractor Pay**: Onboard, manage, and pay independent contractors in 190+ countries with automated compliance checks, tax documentation, and flexible scheduling.
- **Employer of Record (EOR)**: Hire full-time employees abroad without a local entity; handles compliant employment agreements, benefits (healthcare, crypto-friendly 401(k)), and tax/legal documentation.
- **Direct Payroll**: U.S. employee payroll processing with automated tax filings and compliance; allows salary withdrawal in local currency and stablecoins.
- **Agent of Record (AOR)**: Shields businesses from contractor misclassification risk; handles onboarding, payments, and compliance for independent contractors globally.
- **Rise ID**: On-chain, portable professional identity verification with KYC/KYB/AML checks, providing reusable verification across engagements.
- **Rise Earn**: Lets companies and contractors earn yield on idle USDC balances, powered by Aave on Arbitrum.
- **Hybrid Payroll**: Funding options from bank accounts or crypto wallets; workers can withdraw in 90+ local currencies, stablecoins, or 100+ cryptocurrencies.
- **International Health & Travel Insurance**: Benefits package for contractors via a global partner network.

## Market Standing
- **Total Funding**: $10.1M (USD)
    - **Series A (Nov 2024)**: $6.3M led by Polymorphic Capital and Draper Associates (6 investors)
    - **Seed Round (Apr 2023)**: $3.8M led by Polymorphic Capital and Ryze Labs (16 investors)
- **Key Metric**: Processed over **$1.5 billion** in total payroll volume.
- **Headcount**: 47 employees (+41.7% YoY), distributed across 9 countries (United States, Brazil, United Kingdom, Mexico, Colombia, and others).
- **Notable Investors/Partners**: Polymorphic Capital, Draper Associates, Ryze Labs.
- **Growth Signals**: SOC 2 Type II certified; registered as a Money Service Business (FinCEN); integration with Gnosis Safe, Coinbase, MetaMask; strong 30,830 LinkedIn followers (+21.6% YoY).

## Competitive Advantages
- **Crypto-Native & Fiat Flexibility**: Only platform offering truly hybrid payroll—fund via bank account or on-chain treasury; workers choose fiat or 100+ cryptocurrencies.
- **Unified Compliance**: Covers EOR, AOR, and contractor management under one roof, reducing the need for multiple vendors.
- **On-Chain Identity**: Rise ID provides portable, reusable KYC/AML, eliminating redundant onboarding for workers across multiple engagements.
- **Regulatory Maturity**: SOC 2 Type II, GDPR compliant, registered Money Service Business—a high bar of trust for both traditional and crypto clients.
- **Broad Global Coverage**: 190+ countries for contractor and EOR support with local legal compliance.

## Strategic Focus
- **Growth Priorities**: Scaling the financial ramp and Rise ID product lines; expanding enterprise partnerships in both Web3 and traditional global hiring markets; deepening integrations with major chains and wallets.
- **Product Direction**: Continuing to build "Rise Financial Ramp" to bridge fiat and crypto liquidity for payroll, and advancing on-chain identity infrastructure.
- **Regulatory Expansion**: Maintaining and extending licensing (Money Service Business) to support compliance-heavy customers globally.

## Why Work Here
- **Culture & Ratings**: Employees rate the company 4.8/5.0 (3 reviews on LinkedIn). Work-life balance: 4.8, Compensation: 4.5, Culture: 4.5, Career: 4.8.
- **Work Policy**: Hybrid workspace—employees engage in a combination of remote and on-site work (typical time on-site not specified). Team is distributed across 9 countries.
- **Engineering Culture**: Deeply technical team working on blockchain, stablecoins, DeFi integrations (Aave, Arbitrum), and on-chain identity systems in a fintech context.
- **Perks**: Offers international health and travel insurance for contractors; flexible payment schedules; crypto-friendly benefits (e.g., 401(k) in crypto).
- **Current Openings** (as of Sep 2026): Senior Personalreferent/International HR Advisor, Partner Manager - Strategic Partnerships, and a Product Director - Blockchain & Crypto.
- **Impact**: Engineers and product people work on infrastructure that moves real money ($1.5B processed) and navigates cutting-edge regulatory and technical frontiers.

## Sources
1. [riseworks.io](https://www.riseworks.io/) – Official website with full product details
2. [linkedin.com](https://www.linkedin.com/company/riseworks) – LinkedIn company page
3. [builtin.com](https://builtin.com/company/rise-works-inc) – Built In profile
4. [riseworks.io/careers](https://www.riseworks.io/careers) – Careers page
5. [riseworks.io/careers/product-director-blockchain-crypto](https://www.riseworks.io/careers/product-director-blockchain-crypto) – Job posting for Product Director

## Other roles at RISE

- [Managed Services Engineer](https://feeny.ai/job/managed-services-engineer-rise-cebu-6x985r7jj7sg) — Cebu, Philippines / Makati, Philippines
- [Finance Manager](https://feeny.ai/job/finance-manager-rise-cebu-g1zmy0n7r1w1) — Cebu, Philippines
- [Sr. Business Admin Specialist](https://feeny.ai/job/sr-business-admin-specialist-rise-cebu-xvkhm4ef3fpf) — Cebu, Philippines
- [Business Admin Specialist](https://feeny.ai/job/business-admin-specialist-rise-makati-m4mkp3nw64c1) — Makati, Philippines
- [Facilities Engineer - Maintenance](https://feeny.ai/job/facilities-engineer-maintenance-rise-cebu-bezz88z78vcw) — Cebu, Philippines
- [Channel Partner Manager](https://feeny.ai/job/channel-partner-manager-rise-cebu-eq05rdaerf8w) — Cebu, Philippines
- [Relationship Manager](https://feeny.ai/job/relationship-manager-rise-cebu-cs16sxsesp82) — Cebu, Philippines
- [Head of Procurement](https://feeny.ai/job/head-of-procurement-rise-makati-0fa2r1dazbqa) — Makati, Philippines
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-rise-makati-8jz1qmb5v34v) — Makati, Philippines
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