---
title: 'Customer Experience Engineer, L1 at HackerRank Careers'
canonical: 'https://feeny.ai/job/customer-experience-engineer-l1-hackerrank-careers-in-bangalore-hv2j7nbs0s7b'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Experience Engineer, L1 at HackerRank Careers

- **Company:** HackerRank Careers
- **Location:** IN Bangalore, India
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/hackerrank/jobs/8127535

## Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

## About the role

Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 1, you’ll investigate real technical problems across our platform, APIs, integrations, data, and customer workflows. You’ll learn to trace issues to root cause, communicate clearly with customers and internal teams, and build the judgment to own increasingly complex work independently.

This is not a traditional support role built around scripts and handoffs. You’ll work in one shared CXE queue, use AI as part of your everyday engineering toolkit, and contribute to the knowledge, automation, and product improvements that prevent repeat problems. CXE 1 is designed as a transition into CXE 2 as your depth, independence, and customer readiness become consistently visible.

## What you will do

- Own standard and moderately complex customer issues from first investigation through resolution and closure.
- Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns.
- Communicate clearly and empathetically across tickets, calls, incidents, and internal channels; ask precise questions, set expectations, and close every loop.
- Work with CXE 2 engineers on complex, high-risk, or enterprise cases, taking on greater ownership as your readiness grows.
- Create structured escalation reports for confirmed product issues and stay accountable for progress and customer closure when Engineering is involved.
- Use AI tools safely to accelerate investigation, validate hypotheses, improve responses, correct support-agent outputs, and strengthen team knowledge.
- Turn learning from customer issues into better documentation, runbooks, product feedback, and small automation or tooling improvements.
- Protect shared queue health by prioritising accurately, meeting service levels, documenting work cleanly, and helping rebalance work across shifts.
- Participate in rotational shifts and on-call coverage, including occasional evenings or weekends, to support global customer needs.

## Who you are

- A recent graduate or early-career engineer with up to 3 years of relevant experience. Strong freshers are encouraged to apply.
- Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language.
- Familiarity with REST APIs, HTTP, web applications, and how software systems communicate.
- Working knowledge of SQL and an interest in using data to investigate and validate behaviour.
- Curious and systematic: you want to understand why something failed, not just make the error disappear.
- Clear written and verbal communicator who can explain technical ideas in plain language to customers and engineers.
- Comfortable asking for review when risk or uncertainty is high, then applying the feedback quickly.
- Open to rotational shifts and occasional on-call coverage across a global customer base.

Even better if you have

- Built a project, script, bot, or automation that solved a real problem.
- Worked with logs, observability tools, cloud platforms, SSO/SAML/OAuth, or third-party integrations.
- Used AI coding tools such as Claude, Cursor, Copilot, or similar and can explain how you validated their output.
- Contributed to an open-source project, hackathon, internship, or production codebase.

You will thrive here if

- You enjoy ambiguous technical problems and are persistent enough to find the real cause.
- You care equally about technical correctness and how the customer experiences the resolution.
- You learn fast, seek feedback, and turn new knowledge into repeatable practice.
- You solve rather than route and take pride in leaving no loose ends.

Want to learn more about HackerRank? Check out [HackerRank.com](http://hackerrank.com/) to explore our products, solutions and resources, and dive into our story and mission [here](https://www.hackerrank.com/about-us/).

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

[Linkedin](https://www.linkedin.com/company/hackerrank/) | [X](https://twitter.com/hackerrank) |https://www.linkedin.com/company/hackerrank/[Blog](https://blog.hackerrank.com/?utm_medium=email&utm_content=signature) | [Instagram](https://www.instagram.com/hackerrank?igsh=MWNid2d6aWlxYnl0OQ==) | [Life@HackerRank](https://www.instagram.com/lifeathackerrank?igsh=eDFta3owaTJsbW5x)

Notice to prospective HackerRank job applicants:

- Our Recruiters use @hackerrank.com email addresses.
- We never ask for payment or credit check information to apply, interview, or work here.

## About HackerRank Careers

## Company Overview
- **One-liner**: HackerRank is a skills-based hiring platform that helps companies assess and hire developers through coding challenges and technical interviews, while also nurturing a massive developer community focused on upskilling.
- **Entity Type**: Private (Series D, $60M led by Susquehanna Growth Equity in March 2022)
- **Headquarters**: Santa Clara, California, USA (global offices also in Bangalore, India, with remote teammates across the US, UK, and India)
- **Founded**: Not publicly available from provided sources (commonly reported as 2012)
- **Founders**: Vivek Ravisankar and Hari Karunanidhi

## Core Business
- **Primary industry**: HR tech / Talent assessment / Developer skills evaluation
- **Target customers**: B2B – companies of all sizes hiring developers; also B2C – developers seeking to improve their skills and find jobs
- **Mission or purpose statement**: “Change the world to value skills over pedigree.”

## Products & Services
- **[HackerRank Platform](https://www.hackerrank.com)**: A SaaS-based assessment platform that enables companies to screen and interview developers using coding challenges, automated evaluations, and technical interview tools. Includes a library of over 188 million skill assessment data points and supports 26M+ developers in the community.
- **[Chakra (AI Interviewer)](https://builtin.com/company/hackerrank/jobs)**: An AI-powered interviewer being developed to conduct conversational interviews, focusing on conversation management, evaluation methodologies, and quality at scale (mentioned in job postings for Machine Learning Engineer, Chakra).
- **Expanded Assessments**: Beyond software development, HackerRank is building assessments for skills in hardware, design, QA, and soft skills (e.g., for distributed teams).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (last known funding round: $60M Series D in March 2022)
- **Key Metric**: Total funding of $60M+ (Series D led by Susquehanna Growth Equity); prior rounds include $3M Series A
- **Notable Investors / Partners**: Susquehanna Growth Equity (lead in Series D)
- **Growth Signals**:
  - Over 26 million developers in the community
  - 2,500+ customers
  - 172,800 daily skill assessments submitted
  - 188 million+ data points on technical skill assessments
  - Expanding into new assessment areas (machine learning, blockchain, crypto, hardware, design, QA, soft skills)
  - Developing an AI interviewer (Chakra) to scale interviews
  - 18 million+ developers in the community (as of earlier data point)

## Competitive Advantages
- **Developer skills authority**: Massive dataset of 188M+ skill assessments provides unique insights into developer capabilities.
- **Community network effects**: 26M+ developers use the platform, attracting more companies and creating a virtuous cycle.
- **Developer-first mindset**: Products are built from the perspective of enabling developers to be their best, which resonates with both candidates and hiring teams.
- **AI-powered innovation**: Chakra AI interviewer aims to automate and scale high-quality technical interviews, differentiating from traditional coding assessment platforms.
- **Brand credibility**: Trusted by thousands of companies; known for moving hiring away from resume-based pedigree toward skills-based evaluation.

## Strategic Focus
- **AI-driven assessment**: Investing heavily in Chakra, an AI interviewer that can conduct structured, high-quality interviews at scale.
- **Expanding skill coverage**: Broadening assessments beyond software development to include hardware, design, QA, and soft skills to support the needs of distributed teams.
- **Global reach**: Continuing to grow the developer community and customer base internationally, with relocation support for key roles in Santa Clara and Bangalore.
- **Data-driven hiring**: Leveraging its massive dataset to improve the accuracy and fairness of assessments.

## Why Work Here
- **Mission-driven culture**: “Change the world to value skills over pedigree” – the team is passionate about making hiring more equitable.
- **Values**: Think developer-first, be the captain (ownership), go deep, be humble, truly care.
- **Work environment**: Hybrid, on-site, and remote roles available depending on the position. Offices in Santa Clara and Bangalore, with teammates across the US, UK, and India.
- **Hiring process**: Fast – typically a few days to two weeks. Includes technical assessments, interviews with the hiring manager and future teammates, and a HackerValues interview. Relocation support provided for in-office roles.
- **Benefits**: Competitive pay and meaningful equity, health coverage for you and family, retirement plans by region, flexible paid time off, home office/remote work stipends, mental health and well-being support, annual learning and growth budget, referral bonuses.
- **Engineering culture**: High bar for quality, speed and quality are not trade-offs; focus on craft and impact. Teams work on cutting-edge AI and large-scale data systems.
- **Growth opportunities**: Fast-growing company with active roles in machine learning, data engineering, security, product management, and customer success.

## Sources
1. [hackerrank.com/careers/home](https://www.hackerrank.com/careers/home)
2. [hackerrank.com/about-us](https://www.hackerrank.com/about-us)
3. [linkedin.com/company/hackerrank](https://www.linkedin.com/company/hackerrank)
4. [builtin.com/company/hackerrank/jobs](https://builtin.com/company/hackerrank/jobs)
5. [builtin.com/company/hackerrank/faq/workplace-perception](https://builtin.com/company/hackerrank/faq/workplace-perception)

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