---
title: 'Customer Experience Intern at Insider One'
canonical: 'https://feeny.ai/job/customer-experience-intern-insider-one-sao-paulo-84xg9v436ha8'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Experience Intern at Insider One

- **Company:** Insider One
- **Location:** São Paulo, Brazil
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-01-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/insiderone/b1a79e35-f2db-4f95-a48e-16a086a29de9

## Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

## About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

As a Customer Experience Intern LATAM, you will help us scale the way we build relationships with a fast-growing base of 300+ customers across Latin America. This role is essential for our 2026 planning, as we expand the volume, consistency, and quality of customer experience actions delivered across the region. The area owns the scalable relationship with our customer base, partnering closely with Account Directors , Customer Marketing and Customer Success to support retention, expansion, and customer satisfaction, while ensuring customers are getting the most value from the platform.

## What You Will Do

- You will support Retention & Experience by helping execute scalable customer marketing initiatives that strengthen adoption, satisfaction, and ongoing engagement across LATAM. Your support will focus on coordinating key touchpoints and keeping programs running consistently, while helping track engagement learnings to improve what we deliver over [time.You](http://time.You) will support Expansion & Relationship Strengthening by contributing to initiatives that deepen strategic relationships and increase customer engagement with our teams and brand.
- You will help organize priority touchpoints across the customer base, support cross-functional alignment with Account Directors and Customer [Success.You](http://Success.You) will support Advocacy by helping scale programs that turn happy customers into promoters across LATAM.
- You will contribute to customer storytelling and social proof initiatives, support referral and ambassador efforts, and help maintain the operational flow that increases participation and visibility.

## What You Will Need

- Fluency in Portuguese and English (written and spoken). Spanish is a [plus.](http://plus.You)
- You are currently enrolled as a student (undergraduate program) in Marketing, Business, Communications, International Relations, or a related [field.](http://field.Interest)
- Interest in B2B SaaS, customer marketing, community building, and customer engagement.
- Strong written communication and the ability to adapt messaging for different audiences and channels.
- Good organizational skills and familiarity with productivity tools (e.g., Google Workspace, spreadsheets, docs, project trackers).
- Analytical mindset and willingness to learn how to track performance and customer engagement signals.
- Hands-on attitude, ownership, and a collaborative approach to work.

## What We Offer

- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

## About Insider One

## Company Overview
- **One-liner**: Insider One provides an AI-native, all-in-one customer engagement platform that unifies data, personalization, and journey orchestration across channels.
- **Entity Type**: Private (over $1B in total funding across 9 rounds)
- **Headquarters**: Singapore, Singapore
- **Founded**: 2012
- **Founders**: Hande Cilingir (Co-Founder & CEO) and five other co-founders (six total)

## Core Business
- **Primary Industry**: Marketing Technology (MarTech) / Customer Engagement Platform
- **Target Customers**: B2B, primarily enterprise and mid-market brands (2,000+ customers including Samsung, L'Oréal, Unilever, Allianz, ING, Toyota, Singapore Airlines, GAP)
- **Mission/Purpose**: "How to make marketing and customer engagement teams unstoppable?" – [insiderone.com/careers](https://insiderone.com/careers/)

## Products & Services
The platform is a unified SaaS suite with the following key components:
- **[Insider One AI™]**: Predictive, generative, and agentic AI powering all products.
- **[Agent One™]**: Purpose-built AI agents for autonomous, emotionally resonant customer conversations.
- **[Customer Data Platform (CDP)]**: 360-degree customer view, data unification, and activation.
- **[Personalization Engine]**: Real-time, cross-channel personalization.
- **[Journey Orchestration]**: End-to-end journey design and automation across all touchpoints.
- **[Reporting & Insights]**: Real-time dashboards and campaign performance analytics.
- **Channel Suite**: Native support for WhatsApp, SMS, Email, Web, App, Site Search, and more. – [insiderone.com](https://insiderone.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $120M (LinkedIn estimate) – [linkedin.com/company/insiderone](https://www.linkedin.com/company/insiderone)
- **Total Funding**: $1B (9 rounds) – same source
- **Notable Investors/Partners**: Not disclosed in available sources
- **Growth Signals**:
  - Headcount: 1,500+ team members (1,222 on LinkedIn with +8.3% YoY growth)
  - 2,000+ customers, including global brands
  - Recognized as a Leader in Gartner Magic Quadrant for Personalization Engines 2026, Forrester Wave for Experience Optimization Platforms 2024, IDC MarketScape for AI-Enabled Marketing Platforms 2025, and #1 on G2 in 11 categories with 100/100 user satisfaction. – [insiderone.com/about-us](https://insiderone.com/about-us/) and [insiderone.com](https://insiderone.com/)

## Competitive Advantages
- **AI-Native & Unified Platform**: Combines CDP, personalization, and journey orchestration on a single AI core – no patchwork of tools.
- **Broadest Native Channel Support**: Only vendor ranked #1 in CDP, personalization, journey orchestration, mobile marketing, and more.
- **Analyst & Customer Recognition**: Consistently top-rated by Gartner, Forrester, IDC, and G2; "Customers' Choice" for Multichannel Marketing Hubs and Personalization Engines.
- **Proven Enterprise Scale**: Trusted by 2,000+ large brands across 15+ industries and 30+ countries.

## Strategic Focus
- Expanding agentic AI capabilities (Agent One) for autonomous customer engagement.
- Deepening integrations with 100+ partners and data sources.
- Global growth: already in 30+ cities, with continued hiring across sales, engineering, and customer success.

## Why Work Here
- **Culture**: Described as "the most progressive community in technology"; values-driven with a focus on change-makers. – [insiderone.com/careers](https://insiderone.com/careers/)
- **Diversity**: 50+ nationalities across 30+ offices worldwide.
- **Work Environment**: Offices in major cities (Singapore, Istanbul, US, UK, Brazil, Vietnam, etc.); exact remote/hybrid policy not specified but roles listed globally.
- **Engineering Culture**: Software Development team described as "where ideas transform into powerful technology"; innovation encouraged.
- **Employee Satisfaction**: LinkedIn rating 4.3/5 (1,745 reviews) with high marks for Culture (4.3) and Career (4.4). – [linkedin.com/company/insiderone](https://www.linkedin.com/company/insiderone)
- **Growth Opportunities**: Rapidly scaling company (8.3% headcount growth YoY) with roles in product, engineering, QA, sales, marketing, and customer success.

## Sources
1. [insiderone.com](https://insiderone.com/)
2. [insiderone.com/careers](https://insiderone.com/careers/)
3. [insiderone.com/about-us](https://insiderone.com/about-us/)
4. [linkedin.com/company/insiderone](https://www.linkedin.com/company/insiderone)
5. [jobs.lever.co/insiderone](https://jobs.lever.co/insiderone)

## Other roles at Insider One

- [Financial Analyst - LATAM](https://feeny.ai/job/financial-analyst-latam-insider-one-sao-paulo-5vnx1x4y1e9c) — São Paulo, Brazil
- [Senior Workplace Technology Specialist](https://feeny.ai/job/senior-workplace-technology-specialist-insider-one-turkey-qsc3r56e66wp) — Turkey
- [Software Engineer - AI](https://feeny.ai/job/software-engineer-ai-insider-one-turkey-2kjdwayk2gwb) — Turkey
- [Sales Team Lead - Brazil](https://feeny.ai/job/sales-team-lead-brazil-insider-one-sao-paulo-kvhyw6gxrg8w) — São Paulo, Brazil
- [Genel Başvuru | Engelli Çalışan ( Business Roles)](https://feeny.ai/job/genel-basvuru-engelli-cal-san-business-roles-insider-one-istanbul-wpjekkzaaxxk) — Istanbul
- [Genel Başvuru | Engelli Çalışan (Development Roles)](https://feeny.ai/job/genel-basvuru-engelli-cal-san-development-roles-insider-one-istanbul-ahb8j3jwsf79) — Istanbul, Turkiye
- [IT Operations Lead/Manager](https://feeny.ai/job/it-operations-lead-manager-insider-one-istanbul-vxhc1k5yskh3) — Istanbul
- [Enterprise Account Executive (MarTech B2B SaaS) - Paris](https://feeny.ai/job/enterprise-account-executive-martech-b2b-saas-paris-insider-one-paris-a1pq8x6qvvj1) — Paris, France
- [Account Manager - Mexico City](https://feeny.ai/job/account-manager-mexico-city-insider-one-mexico-city-nhrmm8a459ye) — Mexico City, Mexico
- [People Analytics & Strategy Specialist](https://feeny.ai/job/people-analytics-strategy-specialist-insider-one-istanbul-bwjkrwsszqcg) — Istanbul