---
title: 'Customer Experience Internship at Vantaca + HOAi'
canonical: 'https://feeny.ai/job/customer-experience-internship-vantaca-hoai-wilmington-kgg7x7rferjv'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Experience Internship at Vantaca + HOAi

- **Company:** Vantaca + HOAi
- **Location:** Wilmington, NC
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.gem.com/vantaca/am9icG9zdDr1VAKqHWiuIZ78H3kNrHoc

## Job description

Vantaca is the AI-first community association management platform defining the future of the industry through AI-native automation. Our community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control.

Following our recent $300M minority investment at a $1.25B valuation led by Cove Hill Partners alongside existing investor JMI Equity, we've officially hit Unicorn status in the industry and we're accelerating as the proven category leader serving 500+ management companies and 6 million households nationwide. With 95% revenue growth, five consecutive years on the Inc. 5000, and technology that's already automated over a million tasks while saving customers 100,000+ hours, we've moved from emerging player to industry disrupter, and are the trusted platform transforming the community management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

## Overview

As a Vantaca Customer Experience intern, you’ll play a key role in supporting the onboarding and success of our management company clients. You’ll partner with our Solutions Consultant and Project Manager to accelerate workflow deployment, improve team processes, and support product testing and documentation.

This internship is ideal for someone interested in SaaS, AI technology, business operations, or customer success who wants hands-on experience at a fast paced company!

Core Values

- Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
- Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
- Accountability Starts with Me: Notices problems and takes personal action to solve them.
- Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
- Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

## Responsibilities

- Support new client implementations by preparing workflow documentation, setup templates, and configuration data.
- Collaborate with Solutions Consultant and PM's to streamline processes that help clients go live faster.
- Conduct data analysis and cleanup using Excel or similar tools to prepare client imports and reports.
- Assist with writing internal knowledge base articles and process documentation.
- Identify operational improvements that reduce manual work for the CX team.
- Contribute to special projects focused on improving customer adoption, support efficiency, or agent performance metrics.

## Requirements

- Pursuing a bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Data Analytics, Accounting, or related field.
- Strong interest in technology, automation, and customer experience.
- Proficient with Excel and comfortable analyzing or manipulating datasets.
- Exceptional organization skills with the ability to manage multiple priorities.
- Strong communication and collaboration skills; able to work across teams.
- Motivated self-starter who learns quickly and thrives in a fast-paced environment.

## Why You Should Join Our Team

- Our eNPS is +68! (Google it, that is great).
- Benefits: Medical, Dental, and Vision kick in day one.
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
- 401K with Company Match.
- Remote Flexible - come to the office when needed.
- Great parental leave benefits.
- Named on Inc 5000 list of America’s Fastest Growing Private Companies.
- Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
- Winner of Coastal Entrepreneur Award, Technology Category.
- Active employee-led Culture Committee.
- Ongoing industry and professional development trainings available to all employees.
- Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
- We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

## About Vantaca + HOAi

## Company Overview
- **One-liner**: Vantaca is an AI-first technology company providing a purpose-built operating system for community association management, with its subsidiary HOAi developing agentic AI to automate back-office tasks for HOA management.
- **Entity Type**: Private (Series unknown; total funding $305M; latest $300M Private Equity round led by Cove Hill Partners in November 2025)
- **Headquarters**: Wilmington, North Carolina, United States
- **Founded**: 2015 (incorporated 2016)
- **Founders**: Dave Sweyer and David Gunn

## Core Business
- **Primary industry**: Community Association Management Software (vertical SaaS for HOAs, condominiums, planned communities)
- **Target customers**: Community management companies (B2B), as well as association boards, residents, and vendors (B2B2C)
- **Mission or purpose**: To build the connected ecosystem that changes how community living is offered – moving from software that records what happened to a system that drives what happens next.

## Products & Services
- **[Vantaca Platform]**: Cloud-based "System of Action" that unifies accounting, community management, communications, and vendor coordination into coordinated workflows. Every request is tracked as a single "Action Item" with complete history and ownership. Serves 550+ management companies and 6.5 million doors across the U.S.
- **[HOAi (subsidiary)]**: An agentic AI platform that performs the work of HOA management – processing invoices, answering homeowner calls, handling violations, and closing the books. Handles 9 million+ tasks per year, with 3 million+ homes on the platform. Reduces AP processing time by 95% and budgeting time by 90% for some customers.
- **Integrated Payments**: Payments processing built into the platform.

## Market Standing
- **Valuation**: $1.25 billion (implied from HOAi engineering page stating "Part of Vantaca ($1.25B)")
- **Annual Revenue**: $54.8 million (latest fiscal year)
- **Total Funding**: $305 million across two rounds: a $5M venture round from JMI Equity (Feb 2022) and a $300M private equity round led by Cove Hill Partners (Nov 2025)
- **Notable Investors/Partners**: Cove Hill Partners (lead), JMI Equity, and strategic partners in the community management industry
- **Growth Signals**: 61.1% year-over-year headcount growth (reaching 285 employees); acquired HOAi in November 2024; serves 6.5M doors (up from ~3M doors at time of HOAi acquisition); 9 open job postings (+350% YoY in job posting growth)

## Competitive Advantages
- **AI-first vertical SaaS**: Built from the ground up with agentic AI (HOAi) that directly executes back-office tasks, not just records them. Claimed to be one of the most sophisticated agentic AI deployments in any vertical SaaS company.
- **Purpose-built for community management**: Single-platform design adapts to 100% of business processes, unlike generic ERP or accounting software.
- **Network effects**: As more management companies and residents use the platform, the AI agents improve through operational benchmarks and real-world traces.
- **High switching costs**: Deep integration into customers' accounting, vendor, and resident workflows.

## Strategic Focus
- **AI-native operations**: Investing heavily in agentic AI to run the back office, allowing human staff to focus on resident experience and community engagement.
- **Expanding the ecosystem**: Connecting residents, vendors, boards, and management companies into a unified platform.
- **Continued growth**: Scaling the number of doors and management companies served, with a focus on both organic growth and acquisitions (e.g., HOAi).

## Why Work Here
- **Culture**: Certified Great Place to Work® (March 2026) with 94% of employees saying it's a great place to work (vs. 57% U.S. average). 99% say they feel welcome when joining.
- **Work Environment**: Hybrid policy for many roles (Redwood City, CA and Wilmington, NC). Some roles are fully remote (e.g., Forward Deployed Engineer). HOAi engineering team is based in Redwood City (hybrid).
- **Perks & Benefits**: Medical, dental, and vision from day one; unlimited PTO with a required minimum of one continuous week per year; 401(k) with company match; parental leave.
- **Engineering Culture**: High-velocity, AI-first, and focused on building operational benchmarks. Team runs real-world AI agents on isolated machines, with human review and regression testing. Open roles span backend engineering, AI agents, payments, infrastructure, and data/analytics.
- **Mission-driven**: Opportunity to work on something that matters – transforming how millions of families experience community living.

## Sources
1. [vantaca.com](https://www.vantaca.com/about-us)
2. [linkedin.com](https://linkedin.com/company/vantaca)
3. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7092207)
4. [engineering.myhoai.com](https://engineering.myhoai.com/)
5. [cbinsights.com](https://www.cbinsights.com/company/vantaca)

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