---
title: 'Customer Experience Manager, Contractor Management at Payoneer'
canonical: 'https://feeny.ai/job/customer-experience-manager-contractor-management-payoneer-buenos-aires-vc1shj3z4x2h'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Experience Manager, Contractor Management at Payoneer

- **Company:** Payoneer
- **Location:** Buenos Aires, Argentina
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.payoneer.com/careers/position/8324391/?gh_jid=8324391

## Job description

## About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

## Role Summary

Location: Buenos Aires, Argentina

Hybrid

Full-Time

## About the Skuad Acquisition

Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

## Role Summary

Embark on a journey to redefine B2B customer delight! We’re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you’re excited about crafting unforgettable experiences, let’s drive the future of customer enchantment together!

Customer Experience Ownership

- Own the end-to-end experience for Contractor Management (CMS) clients across Latin America.
- Map and improve the CMS journey, from client setup to contractor onboarding to first payment to recurring payouts, and remove friction at each stage.
- Be the trusted contact for client , Finance and Operations teams managing contractors on the platform.
- Contractor Onboarding & Payments
- Lead contractor onboarding from setup and documentation, including contractor agreements and local tax IDs such as CUIT, RFC, CPF/CNPJ and NIT, through first payment.
- Coordinate with Payments and Finance on contractor invoicing and payouts against due dates, and flag risks to clients early.
- Act as the single point of contact for contractor payment issues, owning investigations, resolutions and status updates.
- Guide clients and contractors through local payout methods and FX considerations across Argentina, Brazil, Mexico, Colombia, Chile and the wider region.

Escalations & Issue Resolution

- Own CMS escalations from intake to resolution, with clear ownership and timely updates.
- Partner with Product and Engineering to triage CMS platform issues, and communicate fixes back to clients.
- Spot recurring contractor onboarding and payout issues, and drive root-cause fixes with internal teams.

## Experience Metrics & Insights

- Track and improve CSAT, NPS, first-response and resolution times, contractor time-to-first-payment and payout success rate.
- Gather client and contractor feedback and turn it into CMS product and process improvements.
- Build CMS help content, playbooks and FAQs in Spanish and Portuguese for clients and contractors.

Retention & Growth Support

- Monitor CMS account health and flag churn risk early.
- Work with Account Management on renewals and on growing contractor volume and country coverage within CMS.

## Who you are

- 5–6 years in Customer Experience, Customer Success or Account Management, ideally in contractor management, B2B SaaS payments or workforce platforms.
- Hands-on experience in a payments company or payments operations team.
- Strong knowledge of LATAM payment rails and methods, such as PIX, SPEI, CBU/CVU transfers, PSE and local wallets, alongside ACH and wire.
- Working knowledge of cross-border contractor payments: FX, correspondent banking, KYC/AML, settlement timelines and common causes of delays or failures.
- Understanding of FX volatility and currency controls in markets like Argentina, and how they affect contractor payouts.
- Solid grasp of contractor management: contractor agreements, invoicing, tax documentation and misclassification risk.
- Calm, structured approach to escalations, with a strong sense of ownership.
- Strong cross-functional collaboration with Payments, Finance, Product and Engineering.
- Fluent in Spanish and English. Portuguese is a strong plus.
- Comfortable working across Americas time zones, with some overlap with global teams.

## #LI-AB4

#LI-Hybrid The Payoneer Ways of Working

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.

Do it. Own it. Being fearlessly accountable in everything we do.

Continuously improve Always striving for a higher standard than our last.

Build each other up Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

## About Payoneer

## Company Overview
- **One-liner**: Payoneer is a financial technology company that provides a global payment and commerce platform, enabling businesses, professionals, and marketplaces to send, receive, and manage cross-border payments.
- **Entity Type**: Public (Nasdaq: PAYO)
- **Headquarters**: New York, New York, United States
- **Founded**: 2005
- **Founders**: Yuval Tal

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech), Cross-Border Payments, Global Commerce
- **Target customers**: Primarily B2B, serving small and medium-sized businesses (SMBs), freelancers, marketplaces, and enterprises. [payoneer.com](https://www.payoneer.com/)
- **Mission or purpose statement**: "To democratize access to global commerce for businesses of any size in any location." [payoneer.com](https://www.payoneer.com/about/)

## Products & Services
- **Multi-Currency Account**: A digital wallet that allows businesses to hold, manage, and transact in over 70 currencies. [payoneer.com](https://www.payoneer.com/)
- **Pay Globally**: A service to send single, batch, or recurring payments to suppliers, contractors, and employees in 190+ countries and territories. [payoneer.com](https://www.payoneer.com/)
- **Get Paid by Marketplaces**: Integration with leading global marketplaces (e.g., Amazon, Fiverr, Upwork) to receive payments quickly and easily.
- **Workforce Management**: A platform to simplify hiring, onboarding, and paying global teams across 160+ countries while ensuring local compliance. [payoneer.com](https://www.payoneer.com/)
- **Business Funding**: Access to prequalified working capital to help businesses seize opportunities and manage cash flow. [payoneer.com](https://www.payoneer.com/)
- **Commercial Cards**: Physical and virtual cards (powered by Mastercard) for global expenses, with team spend tracking and custom spending limits. [payoneer.com](https://www.payoneer.com/)
- **Stablecoin Payments**: A service for settling payments in seconds, 24/7, using stablecoins. [payoneer.com](https://www.payoneer.com/)

## Market Standing
- **Valuation/Market Cap**: $2.41 Billion (as of May 27, 2025) [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Key Metric**: Annual Revenue of $977.72 Million (FY 2024) [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Notable Investors/Partners**: Raised a total of $257M in funding prior to its public listing. Major partners include Amazon, Google, Walmart, and AirBnB. [cbinsights.com](https://www.cbinsights.com/company/payoneer)
- **Growth Signals**: Trusted by millions of customers worldwide, with hundreds of thousands of new customers added monthly. Employs over 2,000 people globally across 17 offices. [payoneer.com](https://www.payoneer.com/about/)

## Competitive Advantages
- **Established Global Network**: With a history dating back to 2005, Payoneer has built a vast network connecting businesses, marketplaces, and professionals in over 190 countries.
- **Regulatory Compliance & Trust**: A publicly listed company (Nasdaq: PAYO) with a strong focus on risk, compliance, and fraud prevention, providing a high level of trust for moving money internationally.
- **Comprehensive Financial Stack**: Offers an integrated suite of services (payments, funding, cards, workforce management) that goes beyond simple money transfers, creating a sticky ecosystem for customers.
- **Strong Marketplace Integrations**: Deep, pre-built integrations with the world's largest e-commerce and freelance platforms make it the default payment option for millions of users.

## Strategic Focus
- **Deepening the Financial Stack**: Moving beyond payments to offer more value-added services like working capital and workforce management to increase customer lifetime value.
- **Expanding into Stablecoins**: Investing in blockchain-based payment solutions to offer faster, cheaper, and 24/7 settlement options for cross-border transactions.
- **Serving the "New World of Work":** Focus on the growing gig economy and remote work trend by providing tools for businesses to hire and pay global talent seamlessly.
- **Platform Ecosystem Growth**: Continuing to expand its network of marketplace and enterprise partners to drive organic customer acquisition.

## Why Work Here
- **Global Impact & Scale**: Employees work on a platform that processes billions of dollars and connects millions of businesses worldwide, offering a tangible impact on global commerce.
- **Culture of Transparency & Inclusion**: The company publicly champions values like Transparency, Inclusion, and Humility, and offers Employee Resource Groups. [payoneer.com](https://www.payoneer.com/about/)
- **Flexible Work Arrangements**: Payoneer supports flexible work arrangements, offering work opportunities both in and outside the US. [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Benefits Package**: Includes medical insurance, extra mental health benefits, and other perks. [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Global Team**: With 2,400+ employees and 17+ offices worldwide, there is a strong opportunity for collaboration across diverse cultures and time zones. [payoneer.com](https://www.payoneer.com/about/)

## Sources
1. [Payoneer About Page](https://www.payoneer.com/about/)
2. [Payoneer Official Website](https://www.payoneer.com/)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/payoneer)
4. [PitchBook Company Profile](https://pitchbook.com/profiles/company/13329-91)
5. [US News Careers Profile](https://careers.usnews.com/companies/payoneer-112360376)

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