--- title: 'Customer Experience Manager - East Region at Bennie' canonical: 'https://feeny.ai/job/customer-experience-manager-east-region-bennie-remote-8bkrkxv18nqg' type: 'job' last_seen: '2026-10-12' --- # Customer Experience Manager - East Region at Bennie - **Company:** Bennie - **Location:** Remote - **Work type:** remote - **Posted:** 2026-05-13 - **Last confirmed live:** 2026-10-12 - **Apply:** https://job-boards.greenhouse.io/bennie/jobs/4695153005 ## Job description ## About Bennie Bennie ([www.bennie.com](http://www.bennie.com)) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need. Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers. Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S. Core Values at Bennie As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by: - Maintaining a positive attitude throughout our journey of building our company. - Being responsible for the quality of their work and for meeting their goals. - Respecting our differences and looking out for one another. - Believing in living complete lives that balance our work and personal time. About the Role: The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business.  The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners. Reporting to: Principal Benefits Consultant Who You Are: The ideal candidate should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer. The ideal candidate should possess exceptional analytical, communication, and relationship building skills; and is excited to join a fast-growing benefits brokerage and work with senior team members to help deliver exceptional consulting service and experience to Bennie’s customers. The CEM should exhibit the six core attributes of the Bennie consulting team: - Possess a growth mindset to drive the business upward and forward. - Take a proactive approach to value creation and delivery for customers, colleagues, and partners. - Seize the consultative opportunity in every interaction with customers, colleagues, and partners. - Maintain a curiosity about the industry, Bennie’s customers, and Bennie’s business. - Bring relentless intensity to the creation of value. - Work collaboratively with customers, colleagues, and partners. Responsibilities include: - Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. - Support execution of the annual customer account plan for all assigned customers. - Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. - Lead customer open enrollment presentations. - Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. - Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. - Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. - Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators. - Other duties as assigned. Requirements: - 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business. - Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio. - Life & Health Producer’s License. - Working knowledge of MS excel, Word, and PowerPoint. Nice to Have: - Experience working with today’s leading HR/Benefits technology platforms. - Experience in both large- and small- group benefits consulting. Compensation & Benefits: We offer a competitive salary for this fully remote position, commensurate with experience and qualifications. The estimated annual salary range for this role is USD80,000 to USD110,000*. *Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Bennie offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: - Flexible Time Off: We have a flexible vacation policy and offer paid company holidays - Remote-first environment: Bennie is 100% remote (must be based in the US) - Health Benefits that include: - Medical/Dental/Vision - HSA & FSA, HRA, Life, Disability, & Employee Assistance Program - Wellness Benefits that include: - Headspace - Wellhub - Rocket Lawyer - One Medical Membership - Kindbody - Financial education with Betterment - Stock Options: All full-time employees are granted stock options - Remote Work Stipend: A $1,000 WFH Stipend - Paid Parental & Bonding Leave - Employee Referral Bonus Program Bennie is an Equal Opportunity Employer Bennie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ## About Bennie ## Company Overview - **One-liner**: Bennie is a modern employee benefits brokerage and platform that helps companies design, manage, and administer cost-effective health and wellness benefits through a top-rated app. - **Entity Type**: Private (Seed stage) - **Headquarters**: New York, NY, USA - **Founded**: 2020 - **Founders**: Brett Davis (CEO) ## Core Business - **Primary industry/industries**: Employee Benefits Brokerage, HR Technology, Health Insurance - **Target customers**: B2B, serving employers of all sizes (SMB to Enterprise) across multiple industries and regions - **Mission or purpose statement**: "Helping companies create a healthier workplace and build a better world." The company has pledged 1% of its equity to supporting community and health-related causes. ## Products & Services - **[Bennie Platform/App]**: A SaaS-based mobile and web application that allows employees to view ID cards, search for in-network doctors, explore costs, and chat with a healthcare concierge ("Ask Bennie"). It consolidates all benefits information in one place. - **[Bennie Brokerage]**: A full-service employee benefits brokerage that helps employers select, negotiate, and manage benefits packages (Medical, Dental, Vision, 401(k), etc.) with access to 80+ marketplace vendor partners. - **[Ask Bennie (Concierge)]**: A healthcare concierge service that helps employees with questions about claims, coverage, enrollment, and more, saving an average of 45 minutes per employee inquiry. - **[Better Health Plan]**: A member service team assisting HR leaders and employees across the US. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Raised a **$33 million Seed round** (notable as a very large seed round) - **Notable Investors/Partners**: Not disclosed in the seed round announcement, but the company works with over 176 insurance carriers and administrators, and has 80+ marketplace vendor partners. - **Growth Signals**: - Named one of **TIME’s America’s Top WorkTech Companies of 2026** [bennie.com](https://www.bennie.com/) - Supports **100k+ members** - Reports a **98% employee satisfaction rate** - Growing team (currently 6 open roles on Greenhouse, including Staff Software Engineer) - Led by a team with deep experience from Cigna, Namely, Ro, Willis, Mercer, and Home Depot ## Competitive Advantages - **Modern All-in-One Solution**: Combines a traditional brokerage with a modern, high-rated app, bridging the gap between legacy benefits admin and employee expectations. - **High Employee Satisfaction**: A 98% satisfaction rate among its own employees signals a strong culture that may translate to product empathy. - **Deep Industry Expertise**: Leadership team brings decades of experience from top insurance carriers (Cigna) and leading HR tech platforms (Namely, Ro). - **Proven Efficiency**: The "Ask Bennie" concierge saves employees 45 minutes per inquiry, a tangible productivity metric. - **Licensed Nationwide**: Licensed as a benefits broker across the US, allowing for broad market reach. ## Strategic Focus - **Scaling the Platform**: With $33M in seed funding, the company is likely focused on product development, engineering hires, and expanding its broker and member services footprint. - **Building a Better World**: The 1% equity pledge to community and health-related causes is a core part of the company's identity, signaling a mission-driven growth strategy. - **Remote-First Operations**: The company is built as a remote-first organization, allowing for talent acquisition across the US. ## Why Work Here - **Remote-First Culture**: "Remote-first, work from anywhere" is the stated policy, offering flexibility for employees [bennie.com](https://www.bennie.com/careers). - **Strong Benefits Package**: Offers Medical, Dental, Vision, 401(k), Flexible PTO, a home office stipend, and a company equity plan. - **Mission-Driven**: Employees are part of a company with a stated mission to "help people discover and use the benefits they need to live healthier lives," backed by a 1% equity pledge. - **High Growth Environment**: As a well-funded seed-stage company (raised $33M), it offers the opportunity for significant impact and career growth in a rapidly scaling organization. - **Strong Leadership & Values**: The company emphasizes values of being **Healthy, Thoughtful, Accountable, and Optimistic**, with a focus on work-life balance and community. - **Open Engineering Roles**: Currently hiring for a **Staff Software Engineer, Full Stack**, indicating a focus on building out the core engineering team [greenhouse.io](https://job-boards.greenhouse.io/bennie/jobs/4501995005). ## Sources 1. [bennie.com](https://www.bennie.com/) 2. [bennie.com/careers](https://www.bennie.com/careers) 3. [bennie.com/about-us](https://www.bennie.com/about-us) 4. [bennie.com/leadership](https://www.bennie.com/leadership) 5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/bennie/jobs/4501995005) 6. [bennie.com/blog](https://www.bennie.com/blog/bennie-raises-33-million-seed-round) ## Other roles at Bennie - [Account Executive, Sales Team (East Coast Region)](https://feeny.ai/job/account-executive-sales-team-east-coast-region-bennie-remote-67c0qtt43pzs) - [People Operations Generalist](https://feeny.ai/job/people-operations-generalist-bennie-remote-2q25q1dd0gtc) - [Benefits Consultant - West Region](https://feeny.ai/job/benefits-consultant-west-region-bennie-remote-acsfhe26ya5j) - [Benefits Analyst - West Region](https://feeny.ai/job/benefits-analyst-west-region-bennie-remote-85e3mnp4hw1r) - [Benefits Consultant - East Region](https://feeny.ai/job/benefits-consultant-east-region-bennie-remote-d5ggkmqngs87)