--- title: 'Customer Experience Manager at HappyCo' canonical: 'https://feeny.ai/job/customer-experience-manager-happyco-new-york-rnzth5bt2etf' type: 'job' last_seen: '2026-09-13' --- # Customer Experience Manager at HappyCo - **Company:** HappyCo - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/happyco/6c940fb8-9809-4b77-9207-07de545180eb ## Job description HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! ## About the Role HappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners. As this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person. In this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective. This is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth. ## Responsibilities Serve as HappyCo’s embedded CXM at our partner’s NYC office, working alongside their team as a consistent and trusted presence. Launch and support mutual customers end to end, from onboarding new properties onto HappyCo’s platform through the partner relationship to owning their ongoing success. Create a seamless customer experience that feels like one coordinated solution, not separate point products. Resolve day-to-day customer issues in real time whenever possible, reducing handoffs and delays. Join customer and partner calls as the face of HappyCo in the relationship. Partner with HappyCo’s Engineering and Product teams on customer-facing integration work, including single sign-on, co-branded and deep-linked pages, and emerging AI-driven experiences for property operators and residents. Translate field feedback into clear requirements, risks, and opportunities for internal teams. Support the homeowner subscription line as it grows, including coordination with call-center support on emergency response and technician scheduling. Escalate risks and opportunities to HappyCo leadership with the urgency and clarity this high-visibility partnership requires. ## What You'll Need Strong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts. Experience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success. Ability to work in person from our partner’s New York City office. This is an in-office role, not a remote role or occasional travel assignment. Comfort operating with autonomy in a fast-paced, sometimes non-standard environment. Technical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams. Strong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives. ## Nice to Have Experience in multifamily property management, proptech, or resident-experience platforms. Familiarity with SSO/identity concepts, AI agents, or MCP-style integrations. Experience working in an embedded partner, strategic account, or co-sell environment. Keys to Optimum Happiness at HappyCo Thrives in ambiguity and proactively creates clarity Focuses on long-term impact over quick wins Enables others through systems, not mandates Uses technology and AI to empower people and simplify complexity Embraces the challenges and rewards of growing in a scaleup environment ## Compensation The base salary range for this position is $90,000 - $120,000 USD per year. Where you land in that range depends on your experience and skills. We'll discuss compensation openly throughout the interview process. ## About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture & Values HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co ## About HappyCo ## Company Overview - **One-liner**: HappyCo is a mobile and cloud platform for inspecting, managing, and monitoring multifamily residential properties and commercial facilities, built maintenance-first and powered by its proprietary AI, JoyAI. - **Entity Type**: Private (profitable, with 7 prior funding rounds; not publicly traded) - **Headquarters**: Carlsbad, California, USA (founded in Adelaide, Australia; remote-first workforce across US, Canada, Australia, and New Zealand) - **Founded**: 2011 - **Founders**: Jindou Lee (CEO) and Andrew Mackenzie-Ross ## Core Business - **Primary industries**: Property technology (PropTech), multifamily property management software, maintenance operations, asset management, real estate inspection - **Target customers**: B2B Enterprise — multifamily owners and operators, fee managers, property management companies (PMCs) of all sizes, and lenders. Works with some of the top 50 NMHC owners and managers. - **Mission**: "Happy properties make happy communities" — giving multifamily professionals everything they need to streamline operations, maximize returns, and create better resident experiences. ## Products & Services - **Happy Property**: Onsite management solutions to optimize day-to-day operations, including inspections, task management, and maintenance workflows with certified integrations to leading property management systems (Yardi Voyager, MRI, RealPage, Entrata, ResMan, Rent Manager, AppFolio). - **Happy Asset**: Asset management solutions for evaluating and closing deals — covering capital projects, fixed assets, audits, due diligence, deal management, property budgeting, leasing, and renewals. - **Happy Force**: Remote maintenance services (launched 2022) — a virtual maintenance offering designed to retain staff and residents by reducing onsite burdens. - **JoyAI**: Custom-trained proprietary AI that automates and optimizes maintenance scheduling, 24/7 resident communications, intelligent inventory management, and technician matching. - **Happy Due Diligence & Call Complete**: Service products added in 2021 to support the full portfolio lifecycle. - **Optigo Happy℠ Inspection Platform**: A 2018 joint offering with Freddie Mac Multifamily that helps lenders connect with Freddie Mac to deliver inspection data for underwriting and closing loans faster. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metric**: Annual revenue ~$11M (per LinkedIn company data); currently thriving and profitable per company statements - **Employees**: ~124 (+3.9% YoY, +9 people), distributed across 11 countries including the US, Australia, Canada, Brazil, and Mexico - **Notable Investors/Partners**: Freddie Mac Multifamily (Optigo Happy partnership, 2018); certified integrations with Yardi, MRI, RealPage, Entrata, ResMan, Rent Manager, and AppFolio; top 50 NMHC owners and managers as customers - **Growth Signals**: Has in-unit data on over 3.5 million rental homes; expanded from a single inspection tool to three product lines plus AI (JoyAI) and remote services; continued hiring across engineering, sales, marketing, and design roles recently. ## Competitive Advantages - **Category-leading inspection platform**: Founder Jindou Lee built the tool out of personal pain as a real estate investor — giving the product deep, authentic domain insight from day one. - **Certified integrations moat**: Deep, certified integrations with all major property management systems (Yardi, MRI, RealPage, Entrata, ResMan, Rent Manager, AppFolio) create stickiness and switching costs. - **Freddie Mac partnership**: Exclusive-ish position with a major government-sponsored enterprise (GSE) for loan underwriting inspections. - **Proprietary AI (JoyAI)**: Custom-trained AI embedded throughout the platform, differentiating them from legacy inspection tools. - **Profitable and independent**: Remains privately held and profitable, allowing long-term product bets without public-market pressure. - **Scale of data**: Data across 3.5+ million rental homes provides a network-effects advantage for benchmarking and AI training. ## Strategic Focus - **Maintenance-first vertical expansion**: Extending from inspections into full maintenance operations, remote services, and asset management to cover the entire portfolio lifecycle from acquisition to disposition. - **AI-powered automation**: Deepening JoyAI's role across scheduling, resident communications, inventory, and technician matching to reduce onsite labor burdens. - **Market recovery enablement**: Leveraging remote tools (Happy Force) to address lingering COVID-era staffing and market-impact challenges. - **Integration ecosystem growth**: Continuously pursuing new integration partners alongside existing PMS certifications. - **Scaling headcount**: Actively hiring across engineering, sales, marketing, design, and virtual maintenance roles to support growth. ## Why Work Here - **Remote-first culture**: Team spans the US, Canada, Australia, New Zealand, and beyond — designed to keep people connected ("you'll always feel right at home") regardless of location. - **Equity for all**: Stock options granted to all employees as part of total compensation. - **Strong US benefits package**: 100% employer-paid employee premium on a high-deductible health plan (Aetna or Kaiser Permanente), $100/month HSA funding, dental and vision through Guardian, and up to $50,000 company-provided life/AD&D insurance for US full-time employees. - **Empowered Teams model**: Product, Design & Engineering teams operate with high agency, collaboration over hierarchy, and a "can-do" accountability culture. - **Mission-driven work**: Direct line of sight between software and real-world outcomes — better property conditions, more effective staff, happier residents. - **Growth and mobility**: Company emphasizes internal movement, competitive and equitable pay (market-data-based), and career growth tied to fast scaling. - **Global, eclectic team**: Described as collaborative, diverse, intelligent, and "silly" — a culture that values both big dreaming and game-changing execution. ## Sources 1. [HappyCo Company page](https://happy.co/company) 2. [HappyCo Careers page](https://happy.co/company/careers) 3. [HappyCo Employee Benefits USA](https://happy.co/company/careers/employee-benefits-usa) 4. [HappyCo on LinkedIn](https://linkedin.com/company/happyco) 5. 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