---
title: 'Customer Experience & Operations Analyst at Zed'
canonical: 'https://feeny.ai/job/customer-experience-operations-analyst-zed-manila-rdykm2kys848'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Experience & Operations Analyst at Zed

- **Company:** Zed
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-21
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/zedfinancial/a9bbaedc-1a60-4454-9e8d-a03f63d4e069

## Job description

## About Zed

Zed is building the first AI-native, licensed neobank in the Philippines designed to democratize access to premium financial services for young professionals in global markets. The current banking system is broken, often shutting out the world’s youngest and fastest-growing consumer classes—we’re here to fix it.

Our team is uniquely positioned to solve this. We are Stanford engineers and former YC founders who have spent our careers at the intersection of banking and hyper-growth startups like Square, Facebook, and Box. We’ve been here before, having previously built and exited Symple (YC W'17), a fast-growing B2B payments company.

We are backed by world-class investors, including Accel, Valar, Immad Akhund (Mercury), Dalton Caldwell (Y Combinator), and Kunal Shah (Cred).

## THE ROLE

This is not a traditional customer support role.

At Zed, Customer Experience & Operations Analysts sit at the intersection of product, operations, and strategy. You’ll work on the front lines of the business—solving real user problems while helping shape what we build and how we scale.

This role is designed for exceptional early-career candidates who want to break into tech, work closely with founders, and develop a deep understanding of how high-growth companies operate from the inside.

You won’t just respond to customers—you’ll:

- Identify product gaps and influence roadmap decisions
- Collaborate directly with engineering and leadership
- Turn real user interactions into insights that drive the business

Many of the best product managers, operators, and founders start in roles like this—because it provides unmatched exposure to how companies actually work.

## WHAT YOU’LL DO

Own the customer experience

- Diagnose and resolve user issues across email, chat, and other channels
- Develop deep product expertise and act as a trusted resource for users
- Deliver thoughtful, high-quality communication that reflects Zed’s brand

Turn interactions into insight

- Identify patterns, recurring issues, and product gaps
- Document and synthesize findings into clear, actionable insights
- Help inform product, design, and operational priorities

Work cross-functionally to solve problems

- Partner with engineering, compliance, and operations to resolve complex issues
- Escalate and drive resolution on high-impact problems
- Contribute to building systems and processes that scale

Contribute to product and operations

- Test new features and provide structured feedback before launch
- Help improve internal tools, workflows, and support systems
- Support reporting and analysis on user behavior, product performance, and support trends

## WHO YOU ARE

- Early in your career: Recent graduate or within ~1–2 years of experience
- Academically strong: You’ve demonstrated excellence in a rigorous environment
- Exceptionally communicative: Clear, thoughtful writer and speaker in English and Filipino
- Analytical and curious: You ask good questions, spot patterns, and connect dots
- Detail-oriented and organized: You can manage multiple priorities without dropping quality
- High ownership: You take responsibility for outcomes, not just tasks
- Ambitious and growth-oriented: You’re looking for a steep learning curve and meaningful responsibility

## CAREER GROWTH

This role is designed as an entry point into Zed’s core functions.

High performers will have opportunities to grow into roles across:

- Card Operations
- Compliance
- Growth
- Product Marketing
- User Research

You’ll work closely with founders and senior team members, gaining exposure that typically takes years to access in larger companies.

We hire exceptional people from diverse backgrounds because different perspectives build better products.

If you’re excited about this role but don’t check every box, apply anyway. We value potential, ownership, and alignment with our values more than perfect résumés.

We are an equal opportunity employer and do not discriminate based on legally protected characteristics. We provide reasonable accommodations throughout the hiring process.

Compensation includes salary, equity, and benefits. Final offers are based on role scope, location, and experience.

## About Zed

## Company Overview
- **One-liner**: Zed builds a modern, AI-powered credit card and financial platform designed for young professionals in Southeast Asia, offering no-interest credit, unlimited virtual cards, and transparent fees.
- **Entity Type**: Private (Series A; total funding $22.5M)
- **Headquarters**: San Francisco, California, United States (with operations in Manila, Philippines)
- **Founded**: Year not publicly stated; launched in Philippines in 2024
- **Founders**: Steve Abraham (Co-founder) & Danielle Cojuangco Abraham (Co-founder & Co-CEO)

## Core Business
- **Primary industry**: Financial Services (Consumer Fintech)
- **Target customers**: B2C; specifically young, college-educated professionals in Southeast Asia (Generation Z and Millennials) who are underserved by traditional credit systems.
- **Mission statement**: "To build a bank for the next generation that feels like a great private banker," unlocking wealth creation for young people by democratizing access to responsible credit.

## Products & Services
- **[Zed Credit Card]**: A premium Titanium Mastercard with no interest, no foreign transaction fees, and unlimited virtual cards. Features include a data-driven application process that uses AI to underwrite creditworthiness from non-traditional data (transaction data, financial documents), flexible installment plans, instant card locking, and single-use virtual cards for online security. Type: Fintech product (credit card + mobile app).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$22.5M** (Seed: $6M led by Valar Ventures; Series A: $16.5M led by Accel). Waitlist has nearly **200,000 sign-ups**; customer base has **grown by 10x** and monthly Gross Merchandise Value (spend) has grown by **~500%** since the beginning of 2025.
- **Notable Investors/Partners**: Accel, Valar Ventures, Immad Akhund (CEO of Mercury), Dalton Caldwell (former Y Combinator). Issued in partnership with Mastercard. Regulated by the Philippine Central Bank (BSP).
- **Growth Signals**: Rapid growth in user base and transaction volume; Series A round led by top-tier VC Accel; strong word-of-mouth waitlist; expansion of an AI-driven underwriting model targeting a massive underserved market (200M+ college-educated young professionals in emerging Asia). The team has grown **+35% YoY** (13 employees).

## Competitive Advantages
- **AI-native underwriting**: Uses foundational models to assess creditworthiness from alternative data (transaction history, financial documents) rather than relying on thin or nonexistent traditional credit bureau files. This unlocks credit for a huge "unscoreable" demographic.
- **Bespoke product for a generation**: The card is designed specifically for the spending habits of young Southeast Asians (travel, online shopping, peer-to-peer payments) with features like no foreign transaction fees and unlimited virtual cards.
- **Founder-market fit & licensing**: Founded by Stanford-educated engineers with deep fintech expertise (Symple, Y Combinator, Box) and local market knowledge. The company holds a financial institution license from the BSP, a significant regulatory moat.
- **Purpose-built tech stack**: Building a modern bank from scratch, free from legacy infrastructure, allowing for AI-driven, safety-critical consumer systems and multi-currency payments.

## Strategic Focus
- **Expand AI-driven credit products**: The current underwriting model is just the first application; the company plans to leverage proprietary AI models to build a wider suite of banking services for its target demographic.
- **Scale in Southeast Asia**: Currently focused on the Philippines as a beachhead market, with a long-term goal of serving young consumers across the region and globally.
- **Hire for product & engineering**: Actively recruiting product-minded engineers, designers, data scientists, and operations staff to build the core platform.
- **Key priorities**: Real-time credit decisioning with sparse data, building safety-critical consumer systems, multi-currency payments, and AI-driven customer experiences.

## Why Work Here
- **High-impact mission**: Opportunity to build a fundamental piece of financial infrastructure for a generation of 200M+ underserved young professionals in Asia.
- **Talent & culture**: The team is described as "ambitious" and "radically honest," composed of Stanford engineers and veterans from Square, Google, Stripe, Facebook, and Box. The environment is "people-first" and focused on technical excellence.
- **Work model**: Hybrid/Office for different teams. Product, Design, and Engineering teams are headquartered in **San Francisco**, while Operations and Risk are based in **Manila**.
- **Backing and stability**: Backed by top-tier investors (Accel, Valar) and key fintech leaders, providing strong financial runway and strategic guidance.
- **Cutting-edge work**: Engineers work on hard problems like AI underwriting, real-time credit, and multi-currency payments with the latest tools (foundational models, agent infrastructure).

## Sources
1. [zed.co](https://www.zed.co/)
2. [LinkedIn - Zed](https://www.linkedin.com/company/zedfinancial)
3. [Zed - Series A Announcement](https://www.zed.co/announcement-series-a/)
4. [Zed - Company Page](https://www.zed.co/company/)
5. [Zed - Careers Page](https://jobs.ashbyhq.com/zedfinancial)
6. [Zed - Card Page](https://www.zed.co/)

## Other roles at Zed

- [Lead Product Designer](https://feeny.ai/job/lead-product-designer-zed-san-francisco-bc3vavgakga1) — San Francisco, CA
- [Partnerships Lead](https://feeny.ai/job/partnerships-lead-zed-manila-zwf9wkssaxth) — Manila, Philippines
- [Senior ML Data Scientist (Credit Risk)](https://feeny.ai/job/senior-ml-data-scientist-credit-risk-zed-san-francisco-5ajvgnd0y8s6) — San Francisco, CA
- [AI Engineer, Agent Infrastructure](https://feeny.ai/job/ai-engineer-agent-infrastructure-zed-san-francisco-7vmbp3jws5x3) — San Francisco, CA
- [Product Engineer](https://feeny.ai/job/product-engineer-zed-san-francisco-68gj119nab78) — San Francisco, CA
- [Data Scientist](https://feeny.ai/job/data-scientist-zed-manila-y8xamvdpgzgn) — Manila, Philippines