---
title: 'Customer Experience Operations Manager at MagicSchool AI'
canonical: 'https://feeny.ai/job/customer-experience-operations-manager-magicschool-ai-remote-rj3s13s4r93e'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Experience Operations Manager at MagicSchool AI

- **Company:** MagicSchool AI
- **Location:** Remote
- **Compensation:** $90k–$120k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/magicschool/8ddc6d9c-f8f5-44a5-9aaa-dbd00bcfb504

## Job description

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at [our website](https://www.magicschool.ai) and connect with our passionate community on our [Wall of Love](https://love.magicschool.ai/all).

## Responsibilities

In this role, you will be responsible for:

- Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
- Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
- Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
- Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
- Write and maintain prompts, agent instructions, and templates the team can reuse
- Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
- Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
- Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

## Experience & Qualifications

To be successful in this role, you’ll bring the following experience and qualifications:

- 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
- Proven experience administering and building in Salesforce (flows, automations, reporting)
- Strong technical troubleshooting skills and the ability to translate business problems into system solutions
- Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
- Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
- Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
- Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved
- Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use
- Comfort with prompt design and evaluating output quality
- Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
- Judgment about when AI is the right tool and when a deterministic flow is better

Bonus Experience (Nice to Have)

- Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
- Experience supporting Product-Led Growth (PLG) teams or strategies
- Experience in high-growth, startup-like environments where agility and prioritization are critical

Why Join Us?

- Work on cutting-edge AI technology that directly impacts educators and students.
- Join a mission-driven team passionate about making education more efficient and equitable.
- Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

- Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
- Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- 401k match & monthly wellness stipend.

Our Values:

- Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
- Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
- Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
- Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
- Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
- Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
- Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

## About MagicSchool AI

## Core Business
- **Primary industry**: Education technology (EdTech)
- **Target customers**: K-12 school districts, teachers, administrators, and students (B2B and B2C within education)
- **Mission or purpose**: To build the AI Operating System for Schools, empowering educators with tools that save time, support every student, and bring more creativity and connection into the classroom. [magicschool.ai/about-us](https://www.magicschool.ai/about-us)

## Products & Services
- **AI for Teachers**: Over 80 teacher tools for lesson planning, differentiation, assessment writing, IEPs, communication, and feedback. [magicschool.ai/](https://www.magicschool.ai/)
- **AI for Students**: 50+ student tools with safe settings designed to build AI literacy, critical thinking, and responsible use. [magicschool.ai/](https://www.magicschool.ai/)
- **District Solutions**: Customized tools, advanced data dashboards, structured rollout support, professional development, and enterprise-grade security. Integrates with Google Docs, Classroom, Canvas, and other platforms. [magicschool.ai/](https://www.magicschool.ai/)
- **AI Instructional Coach**: A feature that helps teachers improve their practice with AI-driven coaching.

## Market Standing
- **Valuation**: Not publicly available (PitchBook shows a figure but it is ambiguous; no confirmed valuation)
- **Key Metric**: Total Funding – **$62.4M** across three rounds (Pre-Seed, Series A, Series B) [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)
- **Notable Investors**: Valor Equity Partners (led Series B), Bain Capital Ventures (led Series A), Range Ventures (led Pre-Seed). [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)
- **Growth Signals**:
  - Over **7 million educators** using the platform. [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)
  - Headcount grew **90.3% YoY** to **233 employees**. [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)
  - Named **LinkedIn Top 50 Startups 2026** and **#1 Startup in Denver**. [magicschool.ai/careers](https://www.magicschool.ai/careers)
  - Recognized as **Fast Company’s Most Innovative Companies of 2026**. [magicschool.ai/careers](https://www.magicschool.ai/careers)
  - **83%** of school leaders say MagicSchool helps them navigate AI adoption; **88%** of teachers say it helps them reach every learner. [magicschool.ai/](https://www.magicschool.ai/)

## Competitive Advantages
- **Trust & Compliance**: SOC 2 certified, FERPA/COPPA compliant. Does **not** use student or teacher data to train AI. [magicschool.ai/](https://www.magicschool.ai/)
- **Built by Educators**: More than half the team has worked in schools (classrooms, leadership, support), giving deep empathy for user needs. [magicschool.ai/about-us](https://www.magicschool.ai/about-us)
- **Responsible AI by Design**: Every feature includes built-in safeguards to ensure safe, visible, and aligned AI use in schools. [magicschool.ai/](https://www.magicschool.ai/)
- **Proven Impact**: Teachers save **7-10 hours per week** on average; **28% improvement** in students meeting literacy grade-level expectations. [magicschool.ai/](https://www.magicschool.ai/)
- **Strong Integration Ecosystem**: Works seamlessly with Google Classroom, Docs, Canvas, and other district tools.

## Strategic Focus
- **AI Operating System for Schools**: Expanding tools, deepening partnerships with districts, and continuing to build responsibly with safety, privacy, and trust at the center. [magicschool.ai/careers](https://www.magicschool.ai/careers)
- **Product Expansion**: New features like Class Writing Feedback upgrades and integrations (June 2026). [magicschool.ai/](https://www.magicschool.ai/)
- **Global Reach**: Operating in 16 countries, with a growing presence in Canada, India, Portugal, and beyond. [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)

## Why Work Here
- **Remote-First Culture**: Work from anywhere; team stays connected via Slack, regular meetings, and async communication. [magicschool.ai/careers](https://www.magicschool.ai/careers)
- **Benefits**:
  - **Health coverage** (medical, dental, vision) with low or no cost to employee
  - **Stock options** (4-year vest)
  - **401(k) match** (100% of first 1% and 50% of next 5%)
  - **12 weeks paid parental leave**
  - **$500 home office stipend**
  - **$100 monthly wellness stipend**
  - **Unlimited PTO**
  - **Interview process**: Typically ~45 days from first conversation to decision. [magicschool.ai/careers](https://www.magicschool.ai/careers)
- **Culture**: Collaborative, thoughtful, impact-driven. “We move quickly, stay close to educators, and care deeply about doing meaningful work.” [magicschool.ai/careers](https://www.magicschool.ai/careers)
- **No education experience required**: The company looks for genuine interest in supporting educators and students. [magicschool.ai/careers](https://www.magicschool.ai/careers)
- **Employee Rating**: 4.7/5.0 on LinkedIn (25 reviews), with high marks for culture (4.7) and compensation (4.5). [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)
- **Open Roles** (as of mid-2026): Senior Customer Success Revenue Operations Manager, Senior Customer Success Manager (Texas), Senior Security Engineer (Application & Cloud Security). [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)

## Sources
1. [magicschool.ai/about-us](https://www.magicschool.ai/about-us)
2. [magicschool.ai/careers](https://www.magicschool.ai/careers)
3. [magicschool.ai/](https://www.magicschool.ai/)
4. [linkedin.com/company/magicschool-ai](https://www.linkedin.com/company/magicschool-ai)
5. [pitchbook.com/profiles/company/533275-12](https://pitchbook.com/profiles/company/533275-12)

## Other roles at MagicSchool AI

- [Account Executive (K12 Education) - Alabama](https://feeny.ai/job/account-executive-k12-education-alabama-magicschool-ai-alabama-v7memt6e7ser) — Alabama
- [Accounting Manager](https://feeny.ai/job/accounting-manager-magicschool-ai-denver-wd4kagkpdsje) — Denver, CO
- [Director, Digital Marketing](https://feeny.ai/job/director-digital-marketing-magicschool-ai-remote-tsnfwbvszbht)
- [Head of Trust & Safety](https://feeny.ai/job/head-of-trust-safety-magicschool-ai-remote-sz43j3mxjypk)
- [Professional Learning Facilitator (Contract)](https://feeny.ai/job/professional-learning-facilitator-contract-magicschool-ai-remote-4h67cpnqm6bg)
- [Customer Experience Operations Manager](https://feeny.ai/job/customer-experience-operations-manager-torch-dental-new-york-r4mm5djydnkr) — New York, NY