--- title: 'Customer Experience Operations Specialist at Osano' canonical: 'https://feeny.ai/job/customer-experience-operations-specialist-osano-remote-v0nn0ch9htxa' type: 'job' last_seen: '2026-09-13' --- # Customer Experience Operations Specialist at Osano - **Company:** Osano - **Location:** Remote - **Work type:** remote - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/osano/jobs/5418379008 ## Job description About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. ## About the Role Job Description As a Customer Experience Operations Specialist, you'll help improve and scale Osano's self-service customer experience by understanding how customers engage with our product, identifying patterns and areas of friction, and helping turn those insights into solutions that improve adoption and customer success. This role is ideal for someone who is naturally curious, analytical, and comfortable with technology. You’ll look at customer behavior and data, ask questions about what’s working and what isn’t, and help form hypotheses about how we can improve the customer journey at scale. You’ll also support customers through basic troubleshooting and use customer experience and analytics tools to better understand how customers interact with Osano. ## The Role - Support self-service customers throughout onboarding by answering common product questions, providing guidance, and helping troubleshoot basic technical issues. - Track common customer questions, onboarding challenges, and recurring issues to help identify patterns and opportunities to improve the customer experience. - Monitor self-service and PLG metrics such as signups, activation, implementation progress, product usage, go-live, and retention. - Assist with analyzing customer and product data to understand where customers get stuck, what behaviors lead to success, and where additional support may be needed. - Help build and test scalable customer programs, including automated outreach, in-product guidance, customer education, and other adoption initiatives. - Use tools such as Userpilot, Pendo, Heap, or similar platforms to learn how customers interact with the product and support reporting on customer behavior. - Maintain and improve self-service resources, customer communications, internal documentation, and process guides. - Identify customer trends, potential churn risks, and upgrade opportunities and share findings with Customer Experience, Product, and other internal teams. - Partner across Customer Success, Support, Implementation, and Product on projects that improve onboarding, adoption, and the overall self-service customer journey. - Support additional Customer Experience operations and reporting projects as the self-service program grows. ## About You - Early in your career and excited to build experience at the intersection of Customer Experience, technology, data, and operations. - Naturally curious and analytical — when you see a customer problem or unexpected behavior, your instinct is to dig deeper, look for patterns, and understand the “why” behind it. - Comfortable working with data and metrics to identify trends, form hypotheses, and help determine what actions could improve the customer experience. - Technically curious and comfortable learning new software, including customer analytics, product adoption, and reporting tools. - Confident troubleshooting basic technical issues and willing to investigate a problem before escalating it. - Interested in finding scalable solutions rather than solving the same customer problem one at a time. - Strong written and verbal communicator who can turn customer feedback, trends, and data into clear takeaways for others. - Detail-oriented and organized, with the ability to manage multiple priorities and follow through on projects. - Comfortable working independently, experimenting with new approaches, and asking thoughtful questions when needed. - Customer-focused, with an interest in understanding what drives successful onboarding, adoption, retention, and long-term customer value. ## Nice to Have - Bachelor’s degree or equivalent experience in Business, Information Systems, Data Analytics, Marketing, Communications, or a related field. - Experience working with data through coursework, internships, projects, or previous roles. - Familiarity with SaaS products or an interest in how software companies use customer and product data to improve the user experience. - Exposure to tools such as Userpilot, Pendo, Heap, Zendesk, Intercom, HubSpot, or similar platforms. - Basic experience with reporting, dashboards, spreadsheets, or data visualization. - Interest in Customer Experience Operations, Customer Success Operations, Product-Led Growth, or a similar career path. A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law. ## About Osano ## Company Overview - **One-liner**: Osano is an all-in-one data privacy platform that helps organizations build, manage, and scale their privacy programs to stay compliant with global data privacy laws. - **Entity Type**: Private (Venture-backed) - **Headquarters**: Austin, Texas, United States - **Founded**: 2018 - **Founders**: Arlo Gilbert and Scott Hertel ## Core Business - **Primary industry/industries**: Data Privacy Compliance Software / Legal Technology - **Target customers**: B2B, serving organizations of all sizes (from startups to enterprises) that need to comply with data privacy laws like GDPR, CCPA, and others. - **Mission or purpose statement**: Osano believes data privacy is a fundamental human right and aims to make it easy for companies to do the right thing by minimizing the risk and complexity of privacy compliance. ## Products & Services - **Osano Platform (Core)**: An all-in-one SaaS platform that includes consent management, data subject rights (DSR) automation, data mapping, assessments, and vendor risk management. The platform is designed to automate complex compliance work and simplify privacy program management. - **Consent Management**: Automated cookie consent banners and preference management to comply with global consent laws. - **Subject Rights Automation**: Tools to handle data subject access requests (DSARs) and other individual rights requests efficiently. - **Vendor Risk Management**: A database of over 11,000 vendors to help assess and manage third-party privacy risk. - **Data Mapping**: Tools to discover and map personal data across the organization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: The platform serves over 40,000 users and processes over 3 billion consents per month. It has a database of over 11,000 vendors. - **Notable Investors/Partners**: Osano is venture-backed (specific lead investors were not detailed in the provided search results, but it is a venture-backed startup). It is a Certified B Corporation and a Public Benefit Corporation. - **Growth Signals**: The company is actively hiring across multiple departments (Engineering, Sales, Customer Success, Product), indicating growth. It has been recognized by Great Place to Work® (ranked #50 on Fortune Best Workplaces in Texas™ 2024 for Small and Medium companies). CEO Bobby Jaffari previously built sales organizations from scratch at high-growth companies like Iterable and Freshworks, leading to successful IPOs. ## Competitive Advantages - **"No Fines. No Penalties." Pledge**: Osano offers an industry-unique guarantee that provides customers confidence in their compliance. - **B-Corp & Public Benefit Corp Status**: As the first data privacy platform to be a B Corporation, this differentiates them as a mission-driven company focused on societal good, not just profit. - **Comprehensive Platform**: They provide a single, integrated platform for the entire privacy program (consent, DSR, data mapping, vendor risk), reducing the need for multiple point solutions. - **Expert Monitoring**: A global team of privacy experts continuously monitors the regulatory landscape to keep the platform and its customers up to date. ## Strategic Focus - **Automation and Scale**: Continuing to automate complex, manual privacy compliance work so companies can focus on critical priorities. - **AI Integration**: The company is actively hiring a Senior AI Engineer, suggesting a strategic focus on integrating artificial intelligence into their platform to further automate and enhance privacy management. - **Growth and Market Expansion**: Building out sales, customer success, and product teams to capture a larger share of the growing data privacy compliance market. ## Why Work Here - **Culture & Mission**: Strong mission-driven culture centered on the belief that data privacy is a fundamental human right. The company is a Certified B-Corp and Public Benefit Corp. - **Remote-First**: Osano is a fully distributed team with no central office. Employees work remotely from all over the United States. - **Work-Life Balance**: Strong emphasis on "Family + Friends First" with flexible schedules, generous paid parental leave, and unlimited PTO. - **Compensation & Benefits**: Offers transparent pay ranges in job listings, free medical/dental/vision insurance (Aetna), a great 401K, and access to Teladoc and OneMedical. - **Diversity & Inclusion**: Prioritizes diversity in hiring from day one. Has three Employee Resource Groups (ERGs): Wosano (women), Pride (LGBTQIA+), and Parents. Has taken the Startup Diversity and Inclusion Pledge. - **Mental Health**: Company-paid therapy options and an open culture that talks about mental health. - **Transparency**: Operates with a "Work in Public" philosophy where non-confidential work is viewable by all employees in chat channels, ensuring alignment. - **Recognition**: Certified as a Great Place to Work® (96% of employees say it's a great place to work, vs. 57% at a typical U.S. company). ## Sources 1. [osano.com - About](https://www.osano.com/company/about) 2. [osano.com - Careers](https://www.osano.com/company/careers) 3. [greenhouse.io - Osano Jobs](http://job-boards.greenhouse.io/osano) 4. [greatplacetowork.com - Osano Profile](https://www.greatplacetowork.com/certified-company/7044184) ## Other roles at Osano - [Business Development Representative](https://feeny.ai/job/business-development-representative-osano-united-states-vx8pn0syerce) — United States - [Sr. Revenue Operations Analyst](https://feeny.ai/job/sr-revenue-operations-analyst-osano-remote-h3q3ecf4enwt) - [Sales & CX Enablement Partner](https://feeny.ai/job/sales-cx-enablement-partner-osano-austin-3313fzk3sdja) — Austin, TX - [Sr Account Executive](https://feeny.ai/job/sr-account-executive-osano-austin-8fssc4zv2xne) — Austin, TX - [Sales Manager](https://feeny.ai/job/sales-manager-osano-austin-w1nycv5hn0xa) — Austin, TX - [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-osano-remote-nrtby9g2gfqy) - [Sr. Revenue Operations Analyst](https://feeny.ai/job/sr-revenue-operations-analyst-osano-remote-5c8zbgf7gk23)