--- title: 'Customer Experience QA Specialist (Part-time) at Lovepop' canonical: 'https://feeny.ai/job/customer-experience-qa-specialist-part-time-lovepop-ra9nb8np0app' type: 'job' last_seen: '2026-10-19' --- # Customer Experience QA Specialist (Part-time) at Lovepop - **Company:** Lovepop - **Employment:** part-time - **Work type:** hybrid - **Posted:** 2026-09-21 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.lever.co/lovepop/fedd825e-fbac-43ff-b902-d461a96cf6f3 ## Job description ## About Lovepop Lovepop is on a mission to create one billion magical moments.  We combine art x engineering to create the most magical paper art cards & gifts.  Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually).  Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold).  We live by our four values: engineering, hunger, magic, and connection.  The opportunity ahead of us is large, exciting, and meaningful.  We seek A+ talent to help us become the #1 online card destination in the US. ## About the role Review and quality-check customer interactions handled by Lovepop’s Happiness team across the app and social media channels to ensure customers receive accurate, helpful, and consistent support that reflects the Lovepop experience. Accountabilities - Review customer interactions daily across the app and social media channels, including both written conversations and recorded interactions. - Check if the agent: - Understands the customer’s problem correctly. - Gives the right solution. - Responds in a friendly, caring, and natural Lovepop style. - Follows Lovepop’s rules and process. - Points out mistakes and explains how they should be improved. - Find repeated problems from agents or from the current process. - Suggest simple ways to improve replies, FAQs, instructions, and the working process. - Check again after feedback to make sure the same mistakes are reduced. - Prepare a short weekly report with: - Main mistakes found. - Repeated customer problems. - Actions that should be improved. - Progress from previous weeks. ## Qualifications - Excellent English proficiency, with the ability to understand and assess customer service communications accurately. - Experience in quality assurance, including reviewing customer service interactions and identifying gaps in quality, accuracy, tone, or process adherence. - Strong analytical skills to spot recurring issues, investigate their root causes, and recommend practical improvements. - Able to track corrective actions through to completion and verify that improvements have been implemented. - Confident in providing clear, specific, and constructive feedback. - Careful and detail-oriented, with sound judgment and a consistent approach to quality reviews. - Customer-focused perspective: able to assess interactions from the customer’s point of view and recognize what would make the experience better—not simply follow a checklist. - Location requirement: This role can be remote, but ideally the first month should be onsite to learn the job and experience Lovepop’s culture. - Working time: 4 hours per day from Mon to Fri. Working hours should overlap with Lovepop Vietnam’s daytime hours by at least 1 hour for meetings or discussions. What Success Looks Like The goal is not only to find mistakes, but to help the team make fewer repeated mistakes, give customers better support, and improve the overall Lovepop customer experience. Lovepop Values Engineering: Curiosity to discover how the world works Hunger: Desire to take on more than is expected Magic: Delivering unexpected experiences Connection: Building relationships with each other Lovepop Operating Philosophies A+ talent loves working with A+ talent.  A+ talent delivers 10x outcomes. Growth mindset.  We believe people develop over time, that capability increases through belief and hard work.  Most increases in productivity come from leveling up and applying more leverage and focus over time rather than by applying more resources or hours. The team I’m on is more important than the team I lead. From Patrick Lencioni’s “The Advantage”: leaders need to put their working team’s objectives ahead of the objectives of the team they themselves lead for an organization to be effective. Executive leadership team commitments: We value our time together, Create a safe space, Get everything on the table, Make clean agreements, Set the standard. ## About Lovepop ## Company Overview - **One-liner**: Lovepop combines art and engineering to create 3D pop-up greeting cards and gifts that turn everyday moments into magical shared experiences. - **Entity Type**: Private (post-Shark Tank investment; no public ticker or further funding rounds disclosed) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: 2014 - **Founders**: Wombi Rose and John Wise ## Core Business - **Primary industry**: Greeting cards, gifts, and e-commerce (specialty paper products with kirigami-inspired design) - **Target customers**: B2C (individuals purchasing for holidays, milestones, and everyday occasions); also sold through retail partners across the U.S. - **Mission statement**: “To create one billion magical moments” – a “magical moment” is defined as a card being bought by a giver and opened by a receiver. ## Products & Services - **Pop-up Greeting Cards**: Handcrafted 3D paper sculptures using a patented Slicegami™ technique (combining kirigami with ship-design sliceforms). Available for holidays, birthdays, weddings, sympathy, and more. - **Pop-up Bouquets**: Hand-folded paper flowers that arrive flat and pop into a bouquet. - **Other Gifts**: Customizable cards, gift sets, and seasonal collections. All products are sold via lovepop.com and at partner retail locations. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. Lovepop was one of the top 10 Shark Tank investments (since 2015). - **Key Metric**: Over $300 million in lifetime sales, with annual revenue estimated at $30+ million (as of 2026 based on public job postings). - **Notable Investors/Partners**: Kevin O’Leary (“Mr. Wonderful”) from ABC’s *Shark Tank*; retail partners include major U.S. chains. - **Growth Signals**: Year-over-year revenue growth; expansion into new product categories (e.g., bouquets, embroidery); presence in both direct-to-consumer e-commerce and physical retail. The company has opened a design/production office in Da Nang, Vietnam. ## Competitive Advantages - **Patented Slicegami™ technology** – a proprietary blend of kirigami and naval architecture sliceforms that creates intricate, pop-up structures not easily replicated. - **Emotional brand connection** – cards are designed to be keepsakes, driving repeat purchases and high customer loyalty. - **Shark Tank visibility** – national brand recognition and credibility from the show. - **In-house engineering and design** – combines art with engineering talent, allowing constant innovation in paper mechanics and product development. ## Strategic Focus - **Scaling production and design capacity** – the Vietnam office indicates a push to increase manufacturing efficiency and design output. - **Expanding product categories** beyond cards (e.g., bouquets, personalized gifts) to capture more share of the gift market. - **Omnichannel growth** – strengthening both online direct sales and retail partnerships. - **Continuing to emphasize “magical moments”** as a measurable KPI for customer satisfaction and retention. ## Why Work Here - **Culture**: Values-driven environment centered on “engineering, hunger, magic, and connection.” Employees are encouraged to innovate and take ownership. - **Perks**: Company equity, performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, FSA, health insurance, free snacks/drinks, job training + conferences, legal assistance, and customized development tracks. - **Work Environment**: The primary office is in Boston, MA (onsite). A second office exists in Da Nang, Vietnam. According to recent job listings, ~91% of roles are on-site, 5% hybrid, and 5% remote. The company offers some flexibility but leans toward in-person collaboration. - **Notable**: Lovepop is a certified “Built In” company with a high reputation score; 14 open positions as of September 2026. ## Sources 1. [lovepop.com – About](https://www.lovepop.com/pages/about-lovepop) 2. [lovepop.com – Careers/Jobs](https://www.lovepop.com/pages/jobs) 3. [builtin.com – Lovepop Company Profile](https://builtin.com/company/lovepop) 4. 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