---
title: 'Customer Experience Representative at Solace'
canonical: 'https://feeny.ai/job/customer-experience-representative-solace-united-states-m4nm849fb76s'
type: 'job'
last_seen: '2026-10-12'
---

# Customer Experience Representative at Solace

- **Company:** Solace
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/solace/7a58cb9b-9c69-4dee-8f51-b5bb76e89d60

## Job description

## About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement [here](https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall).

## About the Role

As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey. In this role, you will work with our clients and advocates in a variety of ways—from appointment confirmations and in-depth troubleshooting to developing creative solutions that resolve issues our clients and advocates encounter. You will also support new clients during their first experiences with Solace, while sharing and tracking feedback to help us continuously improve and create a world-class experience for all of our users. This position requires flexibility to work any of our three shifts: [5:00 AM - 2:00 PM PT, 7:00 AM – 4:00 PM PT, or 9:00 AM – 6:00 PM PT]. Shift assignments will be discussed during the interview process.

## What You’ll Do

- Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
- Use the resources we supply to provide world-class CS to our clients and advocates
- Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
- Build strong relationships with our clients and advocates, helping them feel heard and understood
- Take action based on the feedback you receive by reporting issues and sharing detailed notes
- Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat

## What You Bring to the Table

- Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
- You’re detail-oriented and understand that sometimes the smallest details make the biggest difference
- You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
- You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
- You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon
- You are more than comfortable giving and receiving feedback
- You thrive on ensuring great outcomes for every person you interact with
- You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve
- You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
- You’re flexible and willing to jump in and assist with anything when called upon
- If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution
- You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success

Applicants must be based in the United States.

Up for the Challenge? We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or [ashbyhq.com](http://ashbyhq.com). Report suspicious activity to recruiting@solace.health or advocate@solace.health.

## About Solace

## Company Overview
- **One-liner**: Solace is a healthcare advocacy platform that connects patients with dedicated, experienced healthcare advocates (nurses and care specialists) who navigate the complex U.S. healthcare system on their behalf, covered by insurance.
- **Entity Type**: Private (Series C)
- **Headquarters**: Redwood City, California, United States (also listed with an Austin, Texas address)
- **Founded**: 2022
- **Founders**: Jeremy Gurewitz (CEO) & Sara Sargent (CPO)

## Core Business
- **Primary industry**: Healthcare advocacy, care navigation, patient support services
- **Target customers**: B2C (patients and families with complex or chronic health needs) / B2B (health plans, employers, and organizations like The American Legion) / Enterprise
- **Mission**: To empower patients, improve outcomes, and restore the promise of the U.S. healthcare system.

## Products & Services
- **Solace Advocacy Platform (Core Service)**: A service that pairs patients with a dedicated healthcare advocate—a registered nurse or care specialist with an average of 16+ years of experience. The advocate helps navigate diagnoses, coordinate care, understand insurance benefits (Medicare, commercial insurance), find specialists, schedule appointments, and manage continuity of care across different providers and systems (VA, private, Medicare). This service is covered by insurance (including UnitedHealthcare, Aetna, BCBS, Cigna) for eligible members.
- **American Legion Partnership**: A specialized program offering dedicated healthcare advocacy to veterans and their families, helping them navigate both VA and private healthcare systems.

## Market Standing
- **Valuation/Market Cap**: $1 Billion (as of February 2026, per reports from their Series C raise) [cbinsights.com]
- **Key Metric**: Total Funding of $204M raised to date.
- **Notable Investors/Partners**:
    - **Lead Investors (latest round)**: IVP (Series C lead) [linkedin.com]
    - **Other Investors**: Menlo Ventures (Series B lead), Inspired Capital Partners (Series A lead), Torch Capital, SignalFire, RiverPark Ventures [cbinsights.com]
    - **Key Partner**: The American Legion (nation's largest veterans service organization) [businesswire.com]
- **Growth Signals**:
    - **Valuation**: Reached $1B valuation in early 2026, just 4 years after founding. [cbinsights.com]
    - **Funding**: Raised $130M Series C in Feb 2026, following a $60M Series B in May 2025. [linkedin.com]
    - **Headcount**: 562 employees as of mid-2026, with a yearly growth rate of +402.6%. [linkedin.com]
    - **LinkedIn Growth**: 24,608 followers, with a yearly growth of +265.7%. [linkedin.com]
    - **Recognition**: Named to Jeffrey Bussgang's 2026 "Rocket Ship Startup List" of 35 Supernova companies out of 900 evaluated. [linkedin.com]
    - **New Markets**: Expanded services to commercially insured patients (Feb 2026). [cbinsights.com]

## Competitive Advantages
- **Insurance Coverage Model**: Unlike many advocacy services that are paid out-of-pocket, Solace is covered by major insurance plans (UnitedHealthcare, Aetna, BCBS, Cigna), removing the cost barrier for patients.
- **High-Touch, Longitudinal Care**: Each patient is paired with a single, dedicated advocate for the entire care journey, providing continuity. Advocates are highly experienced (avg. 16+ years).
- **Deep Veteran Focus**: A exclusive partnership with The American Legion gives them a unique and powerful distribution channel and brand credibility in the massive veterans' healthcare market.
- **Strong Traction & Funding**: Achieving unicorn status ($1B valuation) in just 4 years signals strong investor confidence and business model validation.

## Strategic Focus
- **Scale the Advocate Network**: Hiring heavily for clinical roles (Lead Advocate, Associate Researcher) to meet growing demand.
- **Deepen Insurance Partnerships**: Expanding coverage to more commercial and government insurance plans to reach a wider patient base.
- **Expand Veteran Programs**: Capitalizing on the American Legion partnership to become the leading patient advocacy solution for veterans.
- **Data & Technology Investment**: Hiring data analytics leads and impact researchers, suggesting a focus on measuring outcomes and using data to improve the platform and the care experience.

## Why Work Here
- **Mission-Driven Work**: Employees are motivated by a clear, tangible social impact—solving real suffering within a broken healthcare system. The company culture is described as one where the problem is "real, and so are the people living it."
- **Fully Remote & Anti-Meeting Culture**: The company is a "productive, fully-remote team" with a strong "anti-meeting culture" that values asynchronous work and quality conversations. [solace.health]
- **High-Growth Environment**: With 562 employees and a 402% yearly headcount growth rate, this is an extremely fast-scaling startup. This offers significant career advancement opportunities but also requires adaptability and a bias for action.
- **Culture of Feedback & Excellence**: The company values "feedback as a gift" and has a "bias toward action," emphasizing learning from mistakes while holding a high standard for performance.
- **Vibrant Work Environment**: High employee rating on LinkedIn (4.5/5.0) with strong marks for Work-Life (4.2) and Compensation (4.3). [linkedin.com]
- **Culture of Beauty**: The company believes in "functional beauty" in all they build, from design to code, fostering a culture of quality and delight.

## Sources
1. [Solace Careers Page](https://www.solace.health/careers)
2. [Solace Website](https://www.solace.health/)
3. [Solace LinkedIn Page](https://www.linkedin.com/company/find-solace)
4. [CBInsights - Solace Company Profile](https://www.cbinsights.com/company/solace-2)
5. [BusinessWire - American Legion Partnership](https://www.businesswire.com) (Source for business wire data)

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