--- title: 'Customer Experience Specialist at Clipboard' canonical: 'https://feeny.ai/job/customer-experience-specialist-clipboard-philippines-dfwtnhjapdsc' type: 'job' last_seen: '2026-09-09' --- # Customer Experience Specialist at Clipboard - **Company:** Clipboard - **Location:** Philippines - **Compensation:** $11k–$14k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-05-19 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/clipboard/6d7d384b-2b99-44f5-be2a-cc693c629d9e ## Job description ## ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ## OVERVIEW 📍 Fully Remote - Philippines & Other APAC Regions Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c. ## WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction ## WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels ## HIRING PROCESS - Application Review + Skills Assessment - Case Study - Hiring Manager Interview (Role Play) - Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6. ## About Clipboard ## Company Overview - **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts. - **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator) - **Headquarters**: San Francisco, California, United States - **Founded**: 2016 - **Founders**: Wei Deng (Founder and Co-CEO) ## Core Business - **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms - **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists) - **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care. ## Products & Services - **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting. - **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare. ## Market Standing - **Valuation**: $1.3 Billion (latest reported valuation) - **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million. - **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator. - **Growth Signals**: - Over 9 million shifts covered across healthcare industries. - Serves over 6,500 workplaces and 1 million workers across the U.S. - 6,500 communities served. - 125,000 workers have earned over $1,000 on the platform. - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before. - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care. - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings. ## Competitive Advantages - **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S. - **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities. - **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth. - **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities. - **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy. ## Strategic Focus - **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare. - **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling). - **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S. - **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings). ## Why Work Here - **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles." - **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle. - **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care. - **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability. - **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization. ## Sources 1. [clipboardworks.com](https://www.clipboardworks.com/careers) 2. [clipboardworks.com](https://www.clipboardworks.com/about) 3. [clipboardworks.com](https://www.clipboardworks.com/) 4. [linkedin.com](https://www.linkedin.com/company/clipboard) ## Other roles at Clipboard - [Customer Support Team Lead](https://feeny.ai/job/customer-support-team-lead-clipboard-non-u-s-68bx69kyprzj) — Non-U.S. - [Litigation Counsel](https://feeny.ai/job/litigation-counsel-clipboard-united-states-dtc7hzhxab0f) — United States - [Billing Representative](https://feeny.ai/job/billing-representative-clipboard-philippines-44ynd2drh06z) — Philippines - [Sales Commission Analyst](https://feeny.ai/job/sales-commission-analyst-clipboard-canada-sjvngmpwvnb9) — Canada - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-clipboard-north-53165masfc8t) — North, United States - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-clipboard-non-u-s-htxjnbsep3v8) — Non-U.S. - [AI Tooling Program Manager](https://feeny.ai/job/ai-tooling-program-manager-clipboard-non-u-s-t5t4xp02hnfx) — Non-U.S. - [Revenue Strategy & Growth Associate](https://feeny.ai/job/revenue-strategy-growth-associate-clipboard-united-states-8r8cejkfw4gh) — United States - [Senior Associate, Revenue Strategy & Growth](https://feeny.ai/job/senior-associate-revenue-strategy-growth-clipboard-united-states-snhmcdkpeqbp) — United States - [Onboarding Expert](https://feeny.ai/job/onboarding-expert-clipboard-central-south-pkaear35hneq) — Central & South, United States