---
title: 'Customer Experience Specialist (f/m/d) at Awin'
canonical: 'https://feeny.ai/job/customer-experience-specialist-f-m-d-awin-iasi-she5cbm4wya6'
type: 'job'
last_seen: '2026-10-25'
---

# Customer Experience Specialist (f/m/d) at Awin 

- **Company:** Awin 
- **Location:** Iași, Romania / London, United Kingdom / Madrid, Spain / Warsaw, Poland
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-10-25
- **Apply:** https://boards.greenhouse.io/awin/jobs/7900239003?gh_jid=7900239003

## Job description

Purpose of Position

As a Customer Experience Specialist, you will be responsible for creating and executing high‑quality educational content for advertisers using our Platform Services propositions, supporting the growth of their affiliate programmes and enabling the self‑unlocking of GP.

This role focuses on developing engaging, practical content such as how‑to guides, articles, platform training videos, webinars, and email lifecycles, as well as testing new initiatives that explore opportunities to drive revenue and continuously improve the advertiser experience.

Alongside content creation, you will work closely with the Customer Experience Team Leader to maximise advertiser potential across Self‑Service and Essentials. This includes identifying under‑utilised platform features, and supporting a broad range of departmental initiatives – from publisher activation to strategic peak‑planning campaigns delivered via emails, guides, and webinars.

If you’re a creative, commercially‑minded individual with strong cross‑department collaboration skills, this is an exciting opportunity to join a fast‑paced, dynamic team passionate about helping to grow the grassroots brands of the future.

Your location: London, Warsaw, Madrid, or Iași

## Key Tasks

- Develop creative, innovative content that provides “virtual hand‑holding” and self‑serve enablement for advertisers.
- Confidently present content both internally and externally, including to senior‑level stakeholders.
- Support or take ownership of short‑term, high‑impact departmental projects focused on driving quick wins and maximising GP potential for Platform Service advertisers.
- Coordinate and create compelling peak‑planning content, from major seasonal events (e.g. Cyber) to locally focused initiatives.
- Plan, host, and record webinars covering strategic themes, publisher types, and seasonal planning.
- Work closely with neighbouring functions and teams, including Onboarding, Customer Support, Customer Success, Platform Service Delivery, Marketing, Product, and UX.
- Deliver occasional Random Acts of Kindness (RAOKs) to top‑performing advertisers to support engagement and GP growth.
- Conduct Quality Assurance tasks to embed the Awin Branding and TOV guidance across neighbouring functions content (such as email templates and client ppts).

## Skills & Expertise

- 1+ years’ experience in affiliate marketing
- Enthusiastic, committed, and highly motivated, with a strong sense of accountability and ownership.
- Commercially minded, with a passion for growing the Platform Services offering and accelerating advertiser success.
- Proven experience working cross‑functionally with multiple teams and stakeholders.
- Excellent time‑management and organisational skills, with the ability to manage multiple priorities and deadlines.
- Confident communicator with a strong attention to detail.
- Strong writing skills, with experience creating customer‑facing content.
- Numerate, with a solid working knowledge of MS Office tools - especially Excel.
- Bilingual candidates are encouraged to apply, with German language skills considered a strong advantage.

Our Offer

- Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.

- Flexi-office: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.

- Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.

- Health and Wellbeing: With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing.

- Development: We’ve built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development.

- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme.

We are hiring in multiple countries for this role. Additional benefits, including health and wellbeing offerings, will be discussed during the initial interview.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at [axelspringer.com/en/](https://www.axelspringer.com/en/), and explore the Axel Springer Essentials here: [axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why](https://www.axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why)

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

## #LI-AM1

## About Awin 

## Company Overview
- **One-liner**: Awin is a global affiliate marketing platform that connects advertisers with over 1 million publishers to drive performance-based partnerships and revenue growth.
- **Entity Type**: Private (acquired by Axel Springer, part of the Axel Springer and United Internet Groups)
- **Headquarters**: Berlin, Germany
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Affiliate Marketing, Advertising Technology (AdTech), Performance Marketing
- Target customers: B2B (advertisers/brands, agencies, publishers/creators/influencers) across retail, telecommunications, travel, and finance verticals
- Mission or purpose statement: Not explicitly stated, but the company describes itself as a "people-first organization" focused on "connecting businesses with customers around the world" [linkedin.com](https://www.linkedin.com/company/awin-global)

## Products & Services
- **Awin Affiliate Platform**: A global affiliate marketing network that enables advertisers to partner with over 1 million publishers, creators, and influencers. Features include smart AI affiliate partner recommendations, advanced tracking and analytics, flexible commission structures, and tools for building, managing, and optimizing partnerships at scale. [awin.com](https://www.awin.com/)
- **ShareASale**: A complementary affiliate network (part of the Awin group) focused on the North American market.
- **Commission Factory**: An affiliate network (part of the Awin group) serving the Asia-Pacific region.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company). It was acquired by Axel Springer in 2007 for approximately USD $289 million.
- **Key Metric**: Annual Revenue of EUR 470 million (latest data) [linkedin.com](https://www.linkedin.com/company/awin-global). The platform generates over £15 billion in revenue for its advertisers annually [awin.com](https://www.awin.com/).
- **Notable Investors/Partners**: Parent companies are Axel Springer SE and United Internet AG. Awin acquired SingleView in 2021 and has also acquired Metrigo, AWIN SAS, and AWIN Ltd. [linkedin.com](https://www.linkedin.com/company/awin-global)
- **Growth Signals**: Employs 1,132 people (+13.7% year-over-year, +197 people) [linkedin.com](https://www.linkedin.com/company/awin-global). Operates in 25 countries with 17 offices worldwide. Active job postings have increased significantly (+372.7% year-over-year) [linkedin.com](https://www.linkedin.com/company/awin-global). The platform connects 30,000+ trusted brands and 1M+ approved partners [awin.com](https://www.awin.com/).

## Competitive Advantages
- **Scale & Reach**: A vast, established global network with over 1 million publishers and 30,000 advertisers across 14+ countries, providing a deep pool of potential partnerships.
- **25+ Years of Experience**: Longevity in the affiliate marketing space provides deep industry expertise and a robust, mature technology platform.
- **Comprehensive Tooling**: Offers a full suite of tools for partnership management, tracking, analytics, and AI-powered partner recommendations, catering to brands, agencies, and creators.
- **Part of a Stable Group**: Backed by major media and internet groups (Axel Springer, United Internet), providing financial stability and long-term strategic support.

## Strategic Focus
- **AI and Data**: Investing in AI/ML capabilities, as evidenced by job postings for "Senior AI Engineer," "Data Engineer - AI/ML," and "Senior Data Scientist AI/ML" [awin.com](https://www.awin.com/us/careers/vacancies).
- **Global Expansion**: Continuing to scale its global platform and local market insights to help clients grow internationally.
- **Platform Innovation**: Enhancing its technology to provide smarter partner recommendations, more flexible reward structures, and better analytics for sustained growth.

## Why Work Here
- **Culture**: Awin is described as a "people-first organization" with a strong focus on well-being, growth, and collaboration. It has an "A+" culture rating on Comparably [comparably.com](https://www.comparably.com/uk-UK/companies/awin). The company has active DEI and Priders groups to foster an inclusive environment [awin.com](https://www.awin.com/us/careers).
- **Work Model**: Offers a **Flexi-Week** (a "four awesome days" motto for a flexible work week) and **Flexi-Office** with hybrid/remote work possibilities [awin.com](https://www.awin.com/us/careers).
- **Benefits**: Includes extensive training through "Awin Academy," a global peer-to-peer rewards program, volunteering leave (2 days/year), annual holiday, insurance and health memberships (including fitness subsidies in some regions), and regular social events [awin.com](https://www.awin.com/us/careers).
- **Global Opportunities**: Operates in 17+ offices worldwide (Berlin, London, Amsterdam, Chicago, Sydney, etc.), offering an international culture and potential for mobility [awin.com](https://www.awin.com/us/careers/vacancies).
- **Recent Job Postings**: High growth in hiring (+372.7% YoY in postings) signals strong business momentum and opportunities for new joiners.

## Sources
1. [Awin Official Website](https://www.awin.com/)
2. [Awin Careers Page](https://www.awin.com/us/careers)
3. [Awin Global - LinkedIn](https://www.linkedin.com/company/awin-global)
4. [Awin Culture on Comparably](https://www.comparably.com/uk-UK/companies/awin)
5. [Awin Job Vacancies](https://www.awin.com/us/careers/vacancies)

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