---
title: 'Customer Experience Specialist at Polymarket'
canonical: 'https://feeny.ai/job/customer-experience-specialist-polymarket-new-york-enva4fypsyb5'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Experience Specialist at Polymarket

- **Company:** Polymarket
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/polymarket/15f54a47-64d1-4bbc-9e55-9d2dc459ba89

## Job description

## ABOUT POLYMARKET

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## ABOUT THE ROLE

Polymarket is reinventing what frontline support looks like, and our goal is simple: build the world's best customer experience. CX Specialists are not ticket-closers. They're the owners of our customer experience. You'll handle the real, day-to-day work of supporting our users, and you'll use that front-row seat to make our process, our AI tooling, and our entire CX motion measurably better every single day.

This role is for someone who genuinely cares about the people on the other end of every conversation, and who is energized by leverage: turning one painful ticket into a fix that means thousands of users never hit that pain again. You don't need to be an engineer, but you're tool-native, curious, and comfortable working shoulder to shoulder with teams across the company to get things done. You'll act as a mini-founder for the customer experience, accountable for the outcome and not just the queue.

## WHAT YOU'LL DO

The CX Specialist owns the frontline and uses it as a launchpad to improve everything behind it. You'll resolve problems before they escalate, jump in when things break, and turn that first-hand knowledge into a better product and a better support org.

- Own the frontline. Handle tickets end to end and jump into live chats the moment an incident hits. When users need a human, you're it.
- Make the org 1% better every single day. You won't ship production code, but you'll be in the tools daily: pulling data, spotting patterns across tickets, prototyping with our AI support stack, and partnering with engineers to kill recurring issues at the root. Your improvements span process, AI tooling, and automation.
- Own the CX profile with real leverage. Treat every repeat ticket as a signal. Turn manual, repetitive pain into systemic fixes in our process, our AI agents, and our self-serve experience.
- Work across the whole company. Partner with Product, Engineering, Partnerships, and Operations. Build trust with technical teams and business leaders alike, and translate between customers and the people who can fix things for them.
- Act as the voice of the customer. Surface product gaps, track adoption signals, and push for the fixes that matter most.
- Raise the bar relentlessly. Hold every interaction to the standard of the world's best customer experience, and keep pushing it higher.

## WHAT WE'RE LOOKING FOR

- 1+ years in customer support, customer experience, customer success, or a similar customer-facing role. Bonus if you've worked with sophisticated traders, institutional clients, or high-stakes power users
- You genuinely care about the customer experience. You take it personally when a user has a bad time, and you measure your success by how much better you leave things, not just how many tickets you close
- Tool-native and unafraid of data. Comfortable in dashboards and support tooling, and willing to dig into SQL, AI tools, or a help center CMS even if you've never written code professionally
- Comfortable working alongside engineers. You can describe a bug clearly, reproduce an issue, and translate between customers and technical teams
- Excellent written and verbal communication, especially in online and community settings. Clear, fast, and human, with tone-reading as a default skill
- Strong prioritization, time management, and attention to detail. You can hold 10+ live client threads and not drop any
- A bias toward building the fix, not just applying the band-aid. You get restless when you see the same problem twice
- (Plus) Domain context in prediction markets, sportsbooks, derivatives, or equities. Any market microstructure background where outcomes and edge matter
- (Plus) Active trading experience
- (Plus) Experience improving support operations, automation, or AI support tooling

## BENEFITS

- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Equinox membership
- Hardware setup: new MacBook Pro, big display, & accessories

## PAY TRANSPARENCY

Base salary range: $75,000 to $125,000 annually, plus equity and benefits.

This range reflects a good-faith estimate for this position. Experience levels vary widely within a title here, so please reach out even if your expectations fall outside it. We're always happy to chat.

## About Polymarket

## Company Overview
- **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen.
- **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Prediction markets / Information markets / Financial technology
- **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging)
- **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/)

## Products & Services
- **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/)
- **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/)
- **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below)
- **Key Metric**:
  - **Annual Revenue**: $17.9M (as reported by LinkedIn)
  - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds)
- **Notable Investors/Partners**:
  - Intercontinental Exchange (lead in 2025 corporate round)
  - Founders Fund (lead in Series B)
  - Dow Jones (official data partnership)
  - Key acquisitions: QCEX ($112M), Brahma, Dome
- **Growth Signals**:
  - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year)
  - Headcount: 201 employees (+775% YoY)
  - Active job postings: 42 (monthly +44.8%, yearly +1300%)
  - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence

## Competitive Advantages
- **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage.
- **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance.
- **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients.
- **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms.

## Strategic Focus
- **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media.
- **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event.
- **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments.
- **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket)

## Why Work Here
- **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges.
- **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media.
- **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development.
- **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility.
- **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket)
- **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment.

## Sources
1. [careers.polymarket.com](https://careers.polymarket.com/)
2. [polymarket.com](https://polymarket.com/)
3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs)
4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket)
5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket)

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