---
title: 'Customer Experience Specialist - Trilingual at ActiveCampaign'
canonical: 'https://feeny.ai/job/customer-experience-specialist-trilingual-activecampaign-heredia-05wka54273cm'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Experience Specialist - Trilingual at ActiveCampaign

- **Company:** ActiveCampaign
- **Location:** Heredia, Costa Rica
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.lever.co/activecampaign/8fa7afc2-5fd2-4df7-8912-fea01c7419d4

## Job description

As a Customer Experience Specialist (Trilingual), you’ll help customers get the most from ActiveCampaign by simplifying complex solutions, resolving technical challenges, and guiding them toward their business goals. You’ll be fluent in Spanish, French and English, and combine your product expertise, technical problem-solving, and thoughtful communication to create exceptional customer experiences across a variety of channels and industries. This Customer Experience Specialist will work the overnight shift of 2:00 AM - 10:00 AM.

On a typical day, you might:

- Develop a deep technical understanding of the ActiveCampaign platform and customer use cases to advise customers on how to accelerate their business and achieve their goals.
- Guide a high volume of customers across industries, company sizes, and levels of technical sophistication through screen sharing, chat, and email.
- Own customer issues from initial contact through resolution by promptly and professionally responding to user-reported issues and infrastructure alert, collaborating with cross-functional teams when necessary
- Use AI-powered CX tools to review and validate AI-generated responses, identify customer trends, and improve knowledge and workflows while applying human judgment to complex or sensitive cases.
- Help customers understand and adopt ActiveCampaign’s AI capabilities—including Active Intelligence, AI Campaign Builder, AI Brand Kit, Predictive Sending, and AI-Suggested Segments—to improve efficiency and achieve their goals.
- Handle inquiries ranging from account issues and complex software problems to basic marketing and sales strategy questions.
- Formulate alternative and creative solutions based on technical best practices to help customers achieve their goals.
- Identify product improvements, isolate and reproduce bugs, and surface high-impact opportunities to enhance the customer experience.
- Maintain quality and composure in a high-velocity environment while supporting customers through potentially tense or difficult situations.
- Identify opportunities for customer growth and collaborate with the appropriate teams to continue the conversation.
- Partner with development teams to improve product stability, create knowledge base articles, and foster a customer-centric culture.
- Stay current on email marketing, deliverability, and small-business sales and marketing strategies.
- Contribute to ActiveCampaign’s goal of creating the best customer experience in the industry.

The ideal candidate will bring:

- Fluency in spoken and written English, Spanish, and French, with strong reading comprehension in all three languages.
- Ability to work the standard schedule of 2:00 AM - 10:00 AM (Costa Rica time).
- Prior experience in SaaS or technical support
- Strong analytical, organizational, written, and verbal communication skills.
- The ability to efficiently respond to a significant volume of emails, live chats, and phone calls while producing high-quality answers.
- A solutions-oriented mindset and the ability to create memorable customer experiences while explaining technical problems clearly and succinctly.
- Natural problem-solving skills, with the ability to think under pressure and thrive in a fast-paced environment.
- A passion for customer support and its role in building a successful, customer-centric team.
- An entrepreneurial spirit and a proactive, self-motivated approach.
- Curiosity about AI, a willingness to learn and build knowledge of ActiveCampaign’s AI tools, and the ability to contribute innovative ideas that enhance customer experiences and inspire customer adoption.
- Excellent communication and conflict-resolution skills, with the ability to relate to others under pressure.
- The ability to successfully complete a required background check.

About ActiveCampaign: ActiveCampaign is the autonomous marketing platform that gives growing businesses the intelligence to market like a much larger team. Powered by Active Intelligence, ActiveCampaign turns each business’ own data into campaigns, automations, and customer experiences that get smarter over time. Learn more at activecampaign.com.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.

Perks and Benefits: At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.

Here are some of the benefits we offer: -Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm. -Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization. -Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance. -Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years. -Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, ethnicity sexual orientation, marital status, political opinion, national origin, social origin, parentage, workers union membership, economic status, religion, age,  health condition, disability  or any other grounds protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

For this position, a background check is required by ActiveCampaign. Therefore, by submitting your information for this position you agree to approve, if required, the background check.

## About ActiveCampaign

## Company Overview
- **One-liner**: ActiveCampaign is an AI-first autonomous marketing automation platform that enables businesses to create personalized, cross-channel customer experiences.
- **Entity Type**: Private (Series C)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2003
- **Founders**: Jason VandeBoom

## Core Business
- **Primary industry/industries**: Marketing Technology (MarTech), SaaS, Customer Experience Automation
- **Target customers**: Small to medium-sized businesses (SMBs), entrepreneurs, agencies, and enterprise organizations in 170+ countries
- **Mission or purpose statement**: To help businesses get more out of their marketing and sales campaigns by automating tedious processes and delivering more engaging interactions across the customer journey.

## Products & Services
- **ActiveCampaign Platform**: An AI-first autonomous marketing platform that orchestrates AI agents to handle email, SMS, WhatsApp, and social media campaigns. It includes built-in CRM, powerful automation workflows, and predictive analytics.
- **Active Intelligence**: An AI layer that analyzes audience data and recommends personalized strategies, generates on-brand content, and optimizes campaigns automatically.
- **CRM & Sales Engagement**: A built-in CRM with optional add-ons (Pipelines, Pipelines & Sales Engagement) for sales automation and pipeline management.
- **Integrations**: Connects with 1,000+ apps across CRM, ecommerce, social media, and analytics.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $198M (latest estimate) / Total Funding of $360M
- **Notable Investors/Partners**: Tiger Global Management (led Series C), Susquehanna Growth Equity (led Series B), Silversmith Capital Partners (led Series A)
- **Growth Signals**:
  - 180,000+ customers globally
  - 120+ billion experiences orchestrated in 2025
  - 4 billion automated interactions every week on average
  - Grew from 30 to 1,000+ employees in three years
  - Doubled Annual Recurring Revenue year-over-year during its hypergrowth phase
  - 88% of customers say ActiveCampaign delivers value faster than competitors
  - 14,500+ positive customer reviews across aggregator platforms

## Competitive Advantages
- **AI-first autonomous platform**: Active Intelligence 3.0 (Wavelength) provides goal-aware automations and AI agents that work across channels without heavy lifting.
- **Proven scale and reliability**: Billions of data points and interactions processed weekly provide a robust, data-driven foundation.
- **Customer-centric focus**: High customer satisfaction (88% say it delivers value faster) and a massive library of pre-built automation recipes.
- **Multi-channel orchestration**: Seamlessly coordinates email, SMS, WhatsApp, and social media in a single platform.

## Strategic Focus
- **AI and automation leadership**: Continued investment in autonomous AI features to reduce manual work for marketers.
- **Global expansion**: Offices across Latin America, Europe, and APAC, with a workforce distributed across 20 countries.
- **Product innovation**: Enhancing the platform with new channels (e.g., WhatsApp), deeper integrations, and more intelligent analytics.
- **Scaling the team**: Hiring across engineering, product, sales, and marketing roles to support continued growth.

## Why Work Here
- **Culture & Flexibility**: ActiveCampaign follows a hybrid work model with hubs in Chicago, São Paulo, Heredia, Ireland, Krakow, and Mexico. Some teams have specific in-office expectations, but flexibility is offered when needed.
- **Perks & Benefits**:
  - Competitive compensation with regular salary reviews and equity for all employees upon hire
  - Comprehensive health benefits, mental health support (Calm app, telemedicine, Employee Assistance Programs)
  - Generous retirement programs with company matching
  - Family-focused support: Employee Resource Groups for parents, generous leave policies
  - Professional development: Full access to LinkedIn Learning, career development discussions
  - Quarterly stipend for fully remote team members
  - Mac computer and modern apps provided
  - Daily lunch perks, snacks, and transit benefits at offices
  - Donation matching and 3 days of Volunteer Time Off per year
  - Day off for local elections
- **Engineering Culture**: Emphasis on building a powerful, scalable platform. Open roles include Staff Software Engineer, Data Software Engineer, and Software Engineer, Agent Development — indicating a strong focus on AI and data engineering.
- **Global Team**: 800+ team members across 20 countries, providing a diverse and international work environment.

## Sources
1. [ActiveCampaign About Page](https://www.activecampaign.com/about)
2. [ActiveCampaign Careers Page](https://www.activecampaign.com/careers)
3. [ActiveCampaign Home Page](https://www.activecampaign.com/)
4. [ActiveCampaign LinkedIn](https://www.linkedin.com/company/activecampaign)
5. [ActiveCampaign Jobs on Lever](https://jobs.lever.co/activecampaign)

## Other roles at ActiveCampaign

- [Manager, Technical Engineering](https://feeny.ai/job/manager-technical-engineering-activecampaign-heredia-cp5aem263vy9) — Heredia, Costa Rica
- [Account Executive - Trilingual](https://feeny.ai/job/account-executive-trilingual-activecampaign-sao-paulo-1gg6yjbgf0ed) — São Paulo, Brazil
- [Principal Product Manager](https://feeny.ai/job/principal-product-manager-activecampaign-united-states-hec1rdqedgz3) — United States
- [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-activecampaign-united-states-dqgg0rar3h3j) — United States
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- [Account Executive 2](https://feeny.ai/job/account-executive-2-activecampaign-chicago-ja39svh7gxta) — Chicago, IL
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